PEOPLE COME FIRST
We have implemented all the necessary measures to respect the recommendations issued by the WHO regarding safety distances, disinfection and hygiene, in order to make your holidays the safest and healthiest place possible.
We are adapting all of our bars and restaurants through measures such as circulation protocols, safety distances, the digitisation of the experience and individualisation to avoid contact.
Pre check-in: we’re minimising your time at reception by making an online check-in and check-out available to you via our app. You can download it here.
Safety distances of 2m in communal areas
All the hotel furniture will be arranged in a way that safeguards this minimum distance and there will be a team of support staff on hand to help.
At all points of interaction with members of Safety distances hotel staff, a protective screen will avoid any type of possible contact.
Disinfecting mats for main hotel and staff entrances
All hotel entrances will have disinfecting mats to prevent transfers from the outside world.
Contactless hydroalcoholic gel dispensers
60 devices are distributed throughout the hotel with contactless technology for greater security.
Guest Kit (mask and gel)
You will find a mask and hydroalcoholic gel in your room, to use as and when you consider necessary.
Adaptation of our usual cleaning and disinfection protocols to meet the required measurements
We guarantee a thorough sterilisation of your room, and have also established a 24-hour security period between one client's departure and another's arrival.
24h quarantine for departure rooms before being cleaned, disinfected and sterilised
Garantizamos la higienización de tu habitación estableciendo además un periodo de seguridad de 24 horas entre salida y entrada de clientes.
Tailor-made cleaning service at guest's request
If you require a more specific cleaning, we have a service at your disposal.
Swimming pool disinfection
Continuous maintenance of correct disinfectant levels and regulation of pH to guarantee water quality at all times.
Capacity restricted to 30% to guarantee a space of 4 m2 for each user.
No contact - contactless
Distances between the tables
We have reconfigured the spaces to ensure the safety distance is kept at all times.
Limited capacity and different shifts
Capacity and shifts will depend on the volume of people and will be designed to ensure that distances can be maintained at all times.
Designed flow of movement set out
We will avoid all unnecessary contact by setting out clearly designed flows of movement within all spaces.
App ordering process - qr
A la carte buffet restaurant, assisted and with individual portions
We're adapting our way of doing things so that you can continue enjoying our entire gastronomic selection in individual portions.
Take away lunch service
Order your food, take it with you and enjoy it in your room.