Privacy, Reservation and Cancellation Policies


Legal warning

These general conditions regulate the use of the web service, whose owner is the commercial brand SPRING HOTELS GROUP available free of charge for Internet users. The use of our website attributes the condition of user and assumes the full acceptance and without reservation by the user of each and every one of the General Conditions in the version published by the company at the same time that the user accesses our website. , as well as our privacy policy and treatment of personal data. The user must carefully read the General Conditions in each of the occasions in which he / she intends to use our website. Also, the use of the service is also subject to all notices, regulations of use and instructions made known to the user by Spring Hotels Group, provided in these General Conditions as long as they do not oppose them. Spring Hotels Group reserves the right to deny or withdraw access to its website at any time and without prior notice, to those users who fail to comply with these General Conditions as well as the Particular Conditions that result from its application. The data relating to the owners of this website are:

Commercial brand:


Business name:

Arona Gran Hotel S.A.U. (A38501482)

Aparthotel Nautilus S.A. (A38033494)

Neptuno Turística S.A. (A38033502)

Declaration and limitation of liability.

Spring Hotels Group declines all responsibility for damages of any nature that may be due to the use that users make of this website for their services or content. Spring Hotels Group does not guarantee the availability and continuity of the operation of its website and / or its services. However, when possible, Spring Hotels Group will give prior notice of interruptions in the operation of our website and the services offered therein. In this context, Spring Hotels Group declines any responsibility for damages of any nature that may be due to lack of availability or continuity of our website and services.

All content available on the web, exclusively owned by Spring Hotels Group is protected by intellectual property laws. Spring Hotels declares that the industrial property rights (Trademarks, Trade names, etc.) that appear on this website are their property duly protected by the existing Regulations on Industrial Property.

Applicable Law and Jurisdiction

These conditions will be governed by Spanish law, which will be applicable in the provisions of these conditions in terms of interpretation, validity and execution and the user, expressly waiving any other jurisdiction, submit to the Courts and Tribunals of the domicile of the User for any controversy that may arise from the provision of the services object of these General Conditions. In the event that the user is domiciled outside of Spain, Spring Hotels Group and the user submit, expressly waiving any other jurisdiction, to the courts and tribunals of Tenerife, Spain.

Personal data protection

In compliance with the provisions of the New European Regulation on the Law of Protection of Personal Data (hereinafter, “RGPD”), Spring Hotels Group informs you that the personal data provided by filling in any form electronic mail that appears on our website, as well as those data accessed as a result of browsing, consultation, request or contracting any service or product, or any transaction or operation made through will be collected in a file whose responsible is SPRING HOTELS GROUP. You can exercise your rights of access to your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary. The purposes of the collection of your personal data are those that are particularly indicated in each of the pages where the electronic registration form appears.

In general, the personal data that you provide will be used to meet your requests for information, as well as inform you about new activities, products and services of the hotel. In this sense, your personal data may be segmented and processed to create market profiles for advertising purposes. The consent for the communication of personal data is revocable at any time, although it will not have retroactive effects. If by completing your information in the corresponding form you have expressed your willingness to receive information through email, you also consent to us sending you commercial communications electronically as required by the Law on Services of the Information and Commerce Society Electronic.

In the event that you provide us with personal data of third parties, you declare that you have previously informed those persons of the content of the data provided, of the origin of the data, of the existence and purpose of the file containing your data , of the recipients of said information, of the possibility of exercising rights of access, rectification of inaccurate data or request their deletion, as well as of the identifying data in the terms and conditions established herein. Spring Hotels Group is committed to treating your personal data in an absolutely confidential way, making use of them exclusively for the indicated purposes. Spring Hotels Group informs you that it has implemented the necessary technical and organizational security measures that guarantee the security of your personal data and avoid their alteration, loss, treatment and / or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed, whether they come from human action or from the physical or natural environment.


The visualization, printing and partial downloading of the content of the Web page is authorized only and exclusively if the following conditions are met:

• 1. That is compatible with the purposes of the website.

• 2. That is done with the sole purpose of obtaining the information contained for personal and private use. It is expressly prohibited its use for commercial purposes or for distribution, public communication, transformation ….

• 3. That none of the contents related to the Web page be modified in any way.

• 4. That no graphic, icon or image available on the web be used, copied or distributed separately from the rest of the images that accompany it. The unauthorized use of the information contained on the website, its resale, as well as the infringement of the rights of intellectual or industrial property will give rise to the legally established responsibilities.


Both the access to the website and the non-consensual use that may be made of the information contained therein is the sole responsibility of the person who carries it out.

The operation and availability of the website reserves the right to make, at any time and without prior notice, modifications and updates of the information contained on the web, the configuration and presentation of this and the access conditions.

Spring Hotels Group is not responsible for security errors that may occur or for any damage that may be caused to the user’s computer system (hardware and software), or to the files or documents stored in it, as a result of:

1. The presence of a virus in the user’s computer that is used to connect to the services and contents of the Web page.

2. A malfunction of the browser.

3. The use of non-updated versions thereof. uses virus detection programs to control all the content you enter on the web. However, the website does not guarantee the absence of viruses or other elements introduced by third parties that may produce alterations in the physical or logical systems of users or electronic documents and files stored on their systems.

Consequently, Spring Hotels Group will not be responsible in any case for any of the damages and losses of any kind that may arise from the presence of viruses or other elements that may cause alterations in the physical or logical systems, electronic documents or files of the Users

It also uses various measures to protect your website against computer attacks by third parties. However, it is not guaranteed that unauthorized third parties may have access to the type of use of the website made by the user or the conditions, characteristics and circumstances in which such use is made. As a result, Spring Hotels Group will not be liable for any damages that may arise from such unauthorized access. The inexistence of interruptions or errors in the access to the web or its content, or that it is updated, is not guaranteed. will carry out, provided that there are no causes that make it impossible or difficult to execute and as soon as you hear of errors, disconnections or lack of updating in the contents, all those tasks aimed at correcting errors, reestablish communication and update contents.

Spring Hotels Group reserves the right to interrupt access to its website or any of its contents at any time and without prior notice.

4. Of the contents and quality of the Service, Spring Hotels Group does not assume any responsibility derived from the contents linked to the web, as long as they are not related to it, nor does it guarantee the absence of viruses or other elements in the same that may produce alterations in the computer system (hardware and software), in the documents or files of the user, excluding any responsibility for damages of any kind caused to the user for this reason.

In the event that any user, client or third party, considers that the content or services provided by the linked pages are unlawful or injure goods or rights of the user, a customer or a third party liable for compensation, and, in particular, consist of:

4.1. Activities or contents susceptible of being considered criminal according to the Spanish penal regulations.

4.2. Activities or contents that violate intellectual or industrial property rights.

4.3. Activities or content that endanger public order, criminal investigation, public security and national defense.

4.4. Activities or contents that endanger the protection of public health, respect for the dignity of the person and the principle of non-discrimination, and the protection of health and childhood, may be brought to the attention of Spring Hotels Group. However, the receipt of this communication will not imply knowledge for the purposes of the liability set forth in article 17 of the LSSICE. It is not responsible for the lack of usefulness or adequacy for a specific use of this website. Neither is it responsible for the damages that the User may suffer due to errors or omissions that may suffer from the contents of this Website, although it undertakes to verify and periodically monitor the contents and information thereof.

5. The use of will not be responsible in any case for the use that Users may make of the Website or the Contents, or the damages that may arise from it.

6. From links to other websites

All third party links to the website must be made to its main page, being expressly prohibited the “deep links”, the “framing” and any other use of the contents of the website, in favor of unauthorized third parties. Through this Website, the User may access Web sites belonging to and / or managed by third parties. The presence of such links is merely informative, not constituting in any case an invitation to contract products or services offered on the destination website. The User will access under his exclusive responsibility the content, and the conditions of use that govern them. The User acknowledges and accepts that Spring Hotels Group is not responsible, directly or indirectly, for any damages caused by access to such links. In the event that Spring Hotels Group has effective knowledge that the information or activity to which it is sent from such links is illegal, constituting a crime or may injure property or rights of a third party liable for compensation, will act with the necessary diligence to suppress or disable the corresponding link as soon as possible.

Industrial property

The use of the website does not give the user any rights over trademarks, commercial names, distinctive signs or designs of any kind that appear on the web. Articles, news, legislation and other public content whose intellectual property rights do not belong to are published for the sole purpose of informing users of this page is the owner of the source code, design, navigation structure , databases and the different software elements of the Web page as well as the industrial and intellectual property rights related to the contents included in it.


Spring Hotels Group guarantees users who browse their website that cookies are not used. Cookies are small data files that are generated on your computer that allow you to recognize registered users once they have registered for the first time, without having to register for each access to certain areas and services. Cookies allow us to know the date and time of each visit and the contents accessed. You have the possibility to configure your Internet browser program to warn you on the screen of the receipt of cookies, as well as to prevent its installation on your computer’s hard drive.

Therefore, unless the user voluntarily provides the web with his personal data through the Contact Forms enabled for this purpose, his browsing will be completely anonymous, and no type of identification is required to view the content of his Web page. Spring Hotels Group and the user, expressly waiving any other jurisdiction, submit to the jurisdiction of the courts of the domicile of the company for any dispute that may arise from accessing or using the website.

In accordance with the provisions of Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights (LOPD-GDD) and Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation – RGPD ), Spring Hotels Group informs all users of the website that provide or will provide their personal data, that these will be incorporated into a file that is duly registered with the Spanish Agency for Data Protection. The users, by marking the box, expressly and freely and unequivocally accept that their personal data be treated by the provider to perform the following purposes:

1. Referral of commercial advertising communications by e-mail, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, that enables commercial communication. Said commercial communications will be related to products or services offered by the provider, as well as by the collaborators or parthners with whom the latter would have reached an agreement of commercial promotion among its clients. In this case, third parties will never have access to personal data. In any case, commercial communications will be made by the provider and will be products and services related to the provider’s sector.

2. Conduct statistical studies.

3. Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available to the user on the company’s website.

4. Send the newsletter of the website.

The provider expressly informs and warrants users that their personal data will not be transferred in any case to third companies, and that whenever there was to be some kind of transfer of personal data, previously, express consent, informed, would be requested. and unequivocal by the holders. All data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the user. In case all the data are not provided, the provider does not guarantee that the information and services provided are completely adjusted to their needs.

The provider guarantees the user in any case the exercise of the rights conferred by law, therefore has the right to access their personal data, rectify inaccurate data or request their removal. Therefore, in accordance with the provisions of Organic Law 3/2018, of December 5, on Data Protection and Digital Rights Guarantee (LOPD-GDD), you may exercise your rights by sending an express request, together with a copy of your DNI to

In the same way, the provider has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data that it treats, as well as to avoid its loss, alteration and / or access by unauthorized third parties.

Use of Cookies and the Activity File

The provider for their own account or that of a third party contracted for the provision of measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser through a web server in order to record the user’s activities during their browsing time.

The cookies used by the website are associated only with an anonymous user and their computer, and do not provide the user’s personal data by themselves.

Through the use of cookies it is possible that the server where the website is located, recognizes the web browser used by the user in order to make browsing easier, allowing, for example, access to users who have registered previously, access to the areas, services, promotions or contests reserved exclusively to them without having to register for each visit. They are also used to measure the audience and traffic parameters, monitor the progress and number of entries.

The user has the possibility to configure his browser to be notified of the reception of cookies and to prevent its installation on his computer. Please consult the instructions and manuals of your browser to expand this information. To use the website, it is not necessary for the user to allow the installation of cookies sent by the website, or the third party acting on their behalf, without prejudice to the need for the user to initiate a session as such in each one of the services whose service requires the previous registration or “login”. The cookies used on this website are, in any case, temporary in nature with the sole purpose of making their subsequent transmission more efficient. Under no circumstances will cookies be used to collect personal information.

IP addresses

The website’s servers can automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is registered in a server activity file duly registered that allows the subsequent processing of the data in order to obtain only statistical measurements that allow knowing the number of page impressions, the number of visits made to web services, the order of visits, the access point, etc.



The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of the access controls.

Any recruitment process or that involves the introduction of personal data of a high nature (health, ideology, …) will always be transmitted through secure communication protocol (Https: //, …), so that no third party has access to information transmitted electronically.