Privacy, Reservation and Cancellation Policies
Legal Warning
These general terms and conditions regulate the use of the web service www.springhoteles.com, owned by the commercial brand SPRING HOTELS GROUP, which is freely available to Internet users. The use of our website attributes the status of user and implies full and unreserved acceptance by the user of each and every one of the General Conditions in the version published by the company at the time the user accesses our website, as well as our privacy and personal data processing policy. The user must carefully read the General Conditions each time they intend to use our website. Additionally, the use of the service is also subject to all notices, usage regulations, and instructions made known to the user by Spring Hotels Group, provided they do not conflict with these General Conditions. Spring Hotels Group reserves the right to deny or withdraw access to its website at any time and without prior notice to users who fail to comply with these General Conditions, as well as any Specific Conditions that may apply. The data relating to the owners of this website are:
Commercial brand:
SPRING HOTELS GROUP
Business name:
Arona Gran Hotel S.A.U. (A38501482)
Aparthotel Nautilus S.A. (A38033494)
Neptuno Turística S.A. (A38033502)
Declaration and Limitation of Liability.
Spring Hotels Group disclaims all liability for damages of any kind that may arise from the use users make of this website, its services, or content. Spring Hotels Group does not guarantee the availability and continuity of the operation of its website www.springhoteles.com and/or its services. However, whenever possible, Spring Hotels Group will provide prior notice of any interruptions in the operation of our website and the services offered therein. In this context, Spring Hotels Group disclaims any liability for damages of any kind that may arise from the lack of availability or continuity of our website and services.
All content available on the website, exclusively owned by Spring Hotels Group, is protected by intellectual property laws. Spring Hotels Group declares that the industrial property rights (Trademarks, Trade names, etc.) appearing on this website are its property and are duly protected by existing Industrial Property Regulations.
Applicable Law and Jurisdiction
These terms and conditions shall be governed by Spanish law, which shall apply to the provisions of these conditions regarding interpretation, validity, and enforcement. The user, expressly waiving any other jurisdiction, submits to the Courts and Tribunals of the user’s domicile for any dispute arising from the provision of the services subject to these General Conditions. If the user is domiciled outside of Spain, Spring Hotels Group and the user submit, expressly waiving any other jurisdiction, to the courts and tribunals of Tenerife, Spain.
Personal Data Protection
In compliance with the provisions of the New European Regulation on the Protection of Personal Data (hereinafter, “GDPR”), Spring Hotels Group informs you that the personal data provided by filling out any electronic form on our website, as well as any data accessed as a result of browsing, querying, requesting, or contracting any service or product, or any transaction or operation carried out through www.springhoteles.com, will be collected in a file for which SPRING HOTELS GROUP is responsible. You may exercise your rights of access to your personal data, rectification of inaccurate data, or request its deletion when the data is no longer necessary. The purposes for collecting your personal data are those specifically indicated on each page where the electronic registration form appears.
In general, the personal data you provide will be used to respond to your information requests, as well as to inform you about new activities, products, and services offered by the hotel. In this regard, your personal data may be segmented and processed to create market profiles for advertising purposes. Consent for the communication of personal data may be revoked at any time, although such revocation will not have retroactive effects. If, by completing your information in the corresponding form, you have expressed your willingness to receive information via email, you also consent to us sending you commercial communications electronically, as required by the Law on Information Society Services and Electronic Commerce.
If you provide us with personal data of third parties, you declare that you have previously informed such individuals of the content of the data provided, the origin of the data, the existence and purpose of the file containing their data, the recipients of such information, and the possibility of exercising rights of access, rectification of inaccurate data, or requesting deletion, as well as the identifying data under the terms and conditions set forth herein. Spring Hotels Group is committed to treating your personal data with absolute confidentiality, using them solely for the indicated purposes. Spring Hotels Group informs you that it has implemented the necessary technical and organizational security measures to ensure the security of your personal data and prevent their alteration, loss, processing, and/or unauthorized access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed, whether from human action or the physical or natural environment.
AUTHORIZATION
The viewing, printing, and partial downloading of the content of the website is authorized only and exclusively if the following conditions are met:
• 1. It is compatible with the purposes of the website.
• 2. It is done solely for the purpose of obtaining the contained information for personal and private use. Its use for commercial purposes or for distribution, public communication, transformation, etc., is expressly prohibited.
• 3. None of the content related to the website is modified in any way.
• 4. No graphic, icon, or image available on the website is used, copied, or distributed separately from the rest of the accompanying images. Unauthorized use of the information contained on the website, its resale, or the infringement of intellectual or industrial property rights will result in the corresponding legal liabilities.
GENERAL RESPONSIBILITIES
Access to the website and any unauthorized use of the information contained therein is the sole responsibility of the person carrying out such actions.
The operation and availability of the website www.springhoteles.com reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the website, its configuration and presentation, and the access conditions.
Spring Hotels Group is not responsible for security errors that may occur or for any damage caused to the user’s computer system (hardware and software), files, or documents stored therein, as a result of:
1. The presence of a virus on the user’s computer used to connect to the services and content of the website.
2. A malfunction of the browser.
3. The use of outdated versions of the browser.
www.springhoteles.com uses virus detection programs to control all content entered on the website. However, the website does not guarantee the absence of viruses or other elements introduced by third parties that may cause alterations in the physical or logical systems of users or in their electronic documents and files.
Consequently, Spring Hotels Group shall not be liable for any damages arising from the presence of viruses or other elements that may cause alterations in the physical or logical systems, electronic documents, or files of users.
Additionally, various measures are used to protect the website against computer attacks by third parties. However, it is not guaranteed that unauthorized third parties may access the type of use of the website made by the user or the conditions, characteristics, and circumstances under which such use occurs. As a result, Spring Hotels Group shall not be liable for any damages arising from such unauthorized access. The absence of interruptions or errors in accessing the website or its content, or that it is up to date, is not guaranteed. www.springhoteles.com will undertake, provided there are no causes that make it impossible or difficult to execute, and as soon as it becomes aware of errors, disconnections, or lack of updates in the content, all necessary tasks to correct errors, restore communication, and update content.
Spring Hotels Group reserves the right to interrupt access to its website or any of its content at any time and without prior notice.
4. Regarding the content and quality of the Service, Spring Hotels Group assumes no responsibility for the content linked to the website, provided it is unrelated to it, nor does it guarantee the absence of viruses or other elements in such content that may cause alterations in the computer system (hardware and software), documents, or files of the user, excluding any liability for damages of any kind caused to the user for this reason.
If any user, client, or third party believes that the content or services provided by the linked pages are unlawful or infringe upon the property or rights of the user, client, or a third party liable for compensation, and, in particular, consist of:
4.1. Activities or content that may be considered criminal under Spanish criminal law.
4.2. Activities or content that violate intellectual or industrial property rights.
4.3. Activities or content that endanger public order, criminal investigation, public security, and national defense.
4.4. Activities or content that endanger the protection of public health, respect for human dignity, the principle of non-discrimination, and the protection of health and childhood, they may notify Spring Hotels Group. However, receiving such communication shall not imply knowledge for the purposes of the liability established in Article 17 of the LSSICE. Spring Hotels Group is not responsible for the lack of usefulness or suitability of this website for a specific use. Nor is it responsible for damages that the user may suffer due to errors or omissions in the content of this website, although it undertakes to verify and periodically monitor its content and information.
5. The use of www.springhoteles.com shall not be responsible in any case for the use that users may make of the website or its content, or for any damages that may arise from it.
6. Links to other websites
All third-party links to the website must be to its homepage, with “deep links,” “framing,” and any other use of the website’s content for the benefit of unauthorized third parties being expressly prohibited. Through this website, the user may access websites owned and/or managed by third parties. The presence of such links is merely informative and does not constitute an invitation to contract products or services offered on the destination website. The user accesses the content under their sole responsibility and under the conditions of use governing them. The user acknowledges and accepts that Spring Hotels Group is not responsible, directly or indirectly, for any damages caused by accessing such links. If Spring Hotels Group becomes aware that the information or activity to which such links lead is unlawful, constitutes a crime, or may harm the property or rights of a third party liable for compensation, it will act with due diligence to remove or disable the corresponding link as soon as possible.
Industrial Property
The use of the website does not grant the user any rights over trademarks, trade names, logos, or designs of any kind appearing on the website. Articles, news, legislation, and other public content whose intellectual property rights do not belong to www.springhoteles.com are published solely to inform users. This website is the owner of the source code, design, navigation structure, databases, and various software elements of the website, as well as the industrial and intellectual property rights related to the content included therein.
Cookies
Spring Hotels Group guarantees users browsing its website that cookies are not used. Cookies are small data files generated on your computer that allow the recognition of registered users once they have registered for the first time, without having to register each time they access certain areas and services. Cookies allow us to know the date and time of each visit and the content accessed. You have the option to configure your Internet browser to notify you on the screen of the receipt of cookies and to prevent their installation on your hard drive.
Therefore, unless the user voluntarily provides their personal data to the website through the Contact Forms enabled for this purpose, their browsing will be completely anonymous, and no type of identification is required to view the content of the website. Spring Hotels Group and the user, expressly waiving any other jurisdiction, submit to the jurisdiction of the courts of the company’s domicile for any dispute that may arise from accessing or using the website.
In accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD) and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR), Spring Hotels Group informs all users of the website who provide or will provide their personal data that such data will be incorporated into a file duly registered with the Spanish Data Protection Agency. By checking the box, users expressly, freely, and unequivocally accept that their personal data may be processed by the provider for the following purposes:
1. Sending commercial advertising communications by email, fax, SMS, MMS, social networks, or any other electronic or physical means, present or future, that enables commercial communication. Such commercial communications will be related to products or services offered by the provider, as well as by collaborators or partners with whom the provider has reached a commercial promotion agreement among its clients. In this case, third parties will never have access to personal data. In any case, commercial communications will be made by the provider and will concern products and services related to the provider’s sector.
2. Conducting statistical studies.
3. Processing orders, requests, or any type of request made by the user through any of the contact forms made available to the user on the company’s website.
4. Sending the website’s newsletter.
The provider expressly informs and guarantees users that their personal data will not be transferred to third-party companies under any circumstances, and that should any transfer of personal data be necessary, express, informed, and unequivocal consent would be requested from the data subjects beforehand. All data requested through the website are mandatory, as they are necessary for the provision of optimal service to the user. If not all data are provided, the provider does not guarantee that the information and services provided will fully meet the user’s needs.
The provider guarantees the user in any case the exercise of the rights granted by law, including the right to access their personal data, rectify inaccurate data, or request their deletion. Therefore, in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD), you may exercise your rights by sending an express request, along with a copy of your ID, to web@springhoteles.com.
Likewise, the provider has adopted all necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent their loss, alteration, and/or access by unauthorized third parties.
Use of Cookies and Activity File
The provider, on its own behalf or that of a third party contracted for the provision of measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser through a web server to record the user’s activities during their browsing time.
The cookies used by the website are associated only with an anonymous user and their computer and do not provide the user’s personal data by themselves.
Through the use of cookies, it is possible for the server where the website is located to recognize the web browser used by the user to facilitate browsing, allowing, for example, access for users who have previously registered to areas, services, promotions, or contests reserved exclusively for them without having to register for each visit. They are also used to measure audience and traffic parameters, monitor progress, and the number of entries.
The user has the option to configure their browser to be notified of the receipt of cookies and to prevent their installation on their computer. Please consult your browser’s instructions and manuals for more information. To use the website, it is not necessary for the user to allow the installation of cookies sent by the website or by the third party acting on its behalf, without prejudice to the need for the user to log in to each of the services that require prior registration or “login.” The cookies used on this website are, in any case, temporary and solely intended to make subsequent transmission more efficient. Under no circumstances will cookies be used to collect personal information.
To learn how Google uses your personal data when you provide your consent on our website, we recommend visiting Google’s Terms and Privacy section.
IP Addresses
The website’s servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file, allowing subsequent data processing to obtain only statistical measurements that reveal the number of page impressions, the number of visits to web services, the order of visits, the access point, etc.
Security
The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all aimed at preventing unauthorized access to data. To achieve these ends, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.
Any contracting process or process involving the entry of highly sensitive personal data (health, ideology, etc.) will always be transmitted through a secure communication protocol (Https://, etc.), so that no third party has access to the information transmitted electronically.