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Shuttle between Tenerife South Airport (TFS) and Spring Hotels

Conditions and timetable valid from 9 October 2026.
Shuttle Spring Hotels

From Tenerife South Airport (TFS) to your hotel, at no cost

A shared bus or minibus, only for Spring Hotels guests, linking Tenerife South Airport (TFS) with our hotels. It is operated by Sierra & González and you can book it for your arrival, your return or both journeys.

FreeYou can book it for free with 7 nights or more on our official website or through our contact center
Pre-booking requiredYou can only travel if your shuttle is confirmed by email
Every hourSame timetable in summer and winter
TFS onlyTenerife South Airport (TFS). Tenerife North airport is not included
Does your booking qualify?

Who can book the shuttle for free

It depends on the hotel and the type of booking. Find yours:

Important: the shuttle for guests of Cleopatra Palace and Mediterranean Palace will be available from 5 October 2026. To use it, you need to have booked the shuttle in advance and have its confirmation by email.

Arona Gran Hotel

✓Hotel only
✓Flight + Hotel

Hotel Bitácora

✓Hotel only
✓Flight + Hotel

Hotel Vulcano

✓Hotel only
✓Flight + Hotel

Mediterranean Palace

✕Hotel only
✓Flight + Hotel

Cleopatra Palace

✕Hotel only
✓Flight + Hotel
The booking must be made on our official website or through our contact center.
The stay must be 7 nights or more.
It only runs to and from Tenerife South Airport (TFS).

Bookings made through agencies, tour operators or other booking websites do not include the free shuttle.

IMPORTANT

Booking in advance is required

The shuttle is a pre-booked service. To use it, you must have booked your journey in advance and received the shuttle confirmation by email.

Having an accommodation or Flight + Hotel booking does not give you automatic access to the shuttle. If the service does not appear as confirmed in your email, you will not be able to board the vehicle.

How to book

Book it in three steps

Go to Manage booking

Open your booking confirmation email: it contains the link to Manage booking. If you book Flight + Hotel at Mediterranean Palace or Cleopatra Palace, you can also add the shuttle during checkout.

Choose your journey and fill in your details

Just your arrival, just your departure or both; they are independent journeys. Tell us how many passengers are travelling and whether you have special luggage or need anything else. For arrivals, enter your flight number correctly: Sierra & González uses it to rearrange your transfer if your flight is delayed or cancelled.

Do it 2 days in advance

Book your shuttle at least 2 calendar days in advance and check that you have received the confirmation by email.

Example: if your stay starts on Friday the 10th, book the shuttle by Wednesday the 8th at the latest. Cutting it closer? Write to us at contactcenter@springhoteles.com. We will try, but it depends on availability and we cannot guarantee it.
Timetable

Every hour, all year round

The same timetable in summer and winter. It is a shared service with fixed times, not a private transfer, and traffic may shift it by a few minutes.

✈ → 🏨 Arriving in Tenerife

From Tenerife South Airport (TFS) to your hotel

It leaves Tenerife South Airport (TFS) on the hour, from 9:00am to 9:00pm:

  • 9:00am
  • 10:00am
  • 11:00am
  • 12:00pm
  • 1:00pm
  • 2:00pm
  • 3:00pm
  • 4:00pm
  • 5:00pm
  • 6:00pm
  • 7:00pm
  • 8:00pm
  • 9:00pm
🏨 → ✈ Heading home

From your hotel to Tenerife South Airport (TFS)

Choose your hotel to see when you are picked up and when you reach Tenerife South Airport (TFS):

Arona Gran Hotel · pick-up at reception

  • 8:15am→ 8:30am
  • 9:15am→ 9:30am
  • 10:15am→ 10:30am
  • 11:15am→ 11:30am
  • 12:15pm→ 12:30pm
  • 1:15pm→ 1:30pm
  • 2:15pm→ 2:30pm
  • 3:15pm→ 3:30pm
  • 4:15pm→ 4:30pm
  • 5:15pm→ 5:30pm
  • 6:15pm→ 6:30pm
  • 7:15pm→ 7:30pm
  • 8:15pm→ 8:30pm

Hotel Bitácora · pick-up at reception

  • 8:00am→ 8:30am
  • 9:00am→ 9:30am
  • 10:00am→ 10:30am
  • 11:00am→ 11:30am
  • 12:00pm→ 12:30pm
  • 1:00pm→ 1:30pm
  • 2:00pm→ 2:30pm
  • 3:00pm→ 3:30pm
  • 4:00pm→ 4:30pm
  • 5:00pm→ 5:30pm
  • 6:00pm→ 6:30pm
  • 7:00pm→ 7:30pm
  • 8:00pm→ 8:30pm

Hotel Vulcano · pick-up at reception

  • 8:05am→ 8:30am
  • 9:05am→ 9:30am
  • 10:05am→ 10:30am
  • 11:05am→ 11:30am
  • 12:05pm→ 12:30pm
  • 1:05pm→ 1:30pm
  • 2:05pm→ 2:30pm
  • 3:05pm→ 3:30pm
  • 4:05pm→ 4:30pm
  • 5:05pm→ 5:30pm
  • 6:05pm→ 6:30pm
  • 7:05pm→ 7:30pm
  • 8:05pm→ 8:30pm

Cleopatra Palace and Mediterranean Palace · shared stop next to Hard Rock Cafe Tenerife

  • 7:50am→ 8:30am
  • 8:50am→ 9:30am
  • 9:50am→ 10:30am
  • 10:50am→ 11:30am
  • 11:50am→ 12:30pm
  • 12:50pm→ 1:30pm
  • 1:50pm→ 2:30pm
  • 2:50pm→ 3:30pm
  • 3:50pm→ 4:30pm
  • 4:50pm→ 5:30pm
  • 5:50pm→ 6:30pm
  • 6:50pm→ 7:30pm
  • 7:50pm→ 8:30pm

Choose a pick-up at least 3 hours before your flight departs. In each box, the first time is your hotel pick-up and the second is the expected arrival at Tenerife South Airport (TFS). Be at the pick-up point 10 minutes early.

See the full timetable
🏨 → ✈ Heading home: from the hotel to Tenerife South Airport (TFS)✈ → 🏨 Arriving in Tenerife
Pick-up at Cleopatra Palace and Mediterranean Palace (Hard Rock Cafe)Pick-up at Hotel BitácoraPick-up at Hotel VulcanoPick-up at Arona Gran HotelArrival at Tenerife South Airport (TFS)Departure from Tenerife South Airport (TFS) to the hotels
7:50am8:00am8:05am8:15am8:30am9:00am
8:50am9:00am9:05am9:15am9:30am10:00am
9:50am10:00am10:05am10:15am10:30am11:00am
10:50am11:00am11:05am11:15am11:30am12:00pm
11:50am12:00pm12:05pm12:15pm12:30pm1:00pm
12:50pm1:00pm1:05pm1:15pm1:30pm2:00pm
1:50pm2:00pm2:05pm2:15pm2:30pm3:00pm
2:50pm3:00pm3:05pm3:15pm3:30pm4:00pm
3:50pm4:00pm4:05pm4:15pm4:30pm5:00pm
4:50pm5:00pm5:05pm5:15pm5:30pm6:00pm
5:50pm6:00pm6:05pm6:15pm6:30pm7:00pm
6:50pm7:00pm7:05pm7:15pm7:30pm8:00pm
7:50pm8:00pm8:05pm8:15pm8:30pm9:00pm
  • Heading home: find your hotel in the first four columns; that is when the shuttle picks you up. In the same row, the “Arrival” column tells you when you will reach Tenerife South Airport (TFS).
  • Arriving in Tenerife: only look at the last column, “Departure”. That is when the shuttle leaves Tenerife South Airport (TFS) for the hotels.
Meeting points

Where to catch the shuttle

✈ When you land at Tenerife South Airport (TFS)

Sierra & González desks 7 and 8

Before going to desks 7 and 8, make sure your shuttle is confirmed by email.

They are in the arrivals area of Tenerife South Airport (TFS). You do not need a printed voucher: your name will be on the service list and they will show you to your shuttle.

Sierra & González desks 7 and 8, Tenerife South Airport
🏨 Going back to Tenerife South Airport (TFS)

Only passengers included in a confirmed shuttle booking can board the vehicle.

  • Arona Gran Hotel, Hotel Bitácora and Hotel VulcanoHotel reception.
  • Cleopatra Palace and Mediterranean PalaceShared stop next to Hard Rock Cafe Tenerife (Av. de las Américas), at :50 past each hour. Open in Google Maps
Be there 10 minutes early. The shuttle keeps to its timetable and cannot wait for anyone who is not at the pick-up point. And for your return, choose a pick-up at least 3 hours before your flight departs.
If something changes

Flight delays, changes and cancellations

I arrive earlier or later than my time

Wait for the next shuttle. The service runs at fixed times, so you take the next one available.

My flight is delayed

When you land, go to desks 7 and 8. You will be moved to a later shuttle at no cost, subject to availability.

My flight is cancelled and I arrive the next day

Go to the Sierra & González desks 7 and 8 as well and ask for a seat on the next available shuttle.

I arrive outside the shuttle's hours

The shuttle leaves Tenerife South Airport (TFS) between 9:00am and 9:00pm. If your flight lands outside those hours, you cannot use it: there is no alternative service and we do not cover the cost of a taxi or a private transfer.

I change my flight or my shuttle

Update it through Manage booking, using the link in your confirmation email. If there are fewer than 2 calendar days left before your stay, ask at reception or write to us: we will handle it. Beyond that deadline it depends on availability, so do not count on it until we confirm it.

Before you travel

Luggage, reduced mobility and babies

Luggage

  • One piece of hand luggage and one checked suitcase per passenger. If you are bringing a second checked suitcase, tell us when you book.
  • Bikes, golf clubs, pushchairs and any other special luggage: request it when you book the shuttle. It depends on space.
  • Luggage with batteries that cannot be removed, such as some electric bikes, is not allowed.
  • If you do not tell us in advance, it may be refused if there is no room in the vehicle. If you tell us and there is a problem, we will let you know; if we say nothing, it travels with you.

Reduced mobility

  • The shuttle is a standard bus or minibus, with no adapted vehicles.
  • Wheelchairs must be foldable or able to be taken apart, and you need to be able to get on the vehicle on your own.
  • If you need an adapted vehicle, you will have to book a separate specific service.

Babies

  • Children under 2 must be included in the booking.
  • They travel on an adult's lap: they do not take a seat, do not count as a place and are not charged.
  • The shuttle does not carry baby seats, and booster seats are not required.
  • If you travel with a pushchair, tell us when you book: it counts towards the vehicle capacity.
Good to know

Service conditions

  • It is a service exclusively for Spring Hotels guests, and you may share it with other guests of the group.
  • The vehicle may be a bus or a minibus, depending on how many passengers are expected.
  • It only runs between Tenerife South Airport (TFS) and the hotels included. Tenerife North airport (TFN) is not included.
  • It is not a taxi or an on-demand private transfer.
  • The times are scheduled departure times and traffic may affect them. If a stop has to change temporarily, we will tell you by email and update this page.
  • If you are not at the hotel pick-up point at your time, you miss that shuttle.
  • If your flight arrives or departs outside the shuttle's hours, you cannot use it: we do not offer an alternative or cover taxis or private transfers.
  • The outbound and return journeys are independent: you can change or cancel one without touching the other.
  • If we move you to another shuttle because of a flight delay or cancellation, you are not charged anything.
  • Spring Hotels does not refund taxis you take on your own if you miss the shuttle or if your case falls outside the service conditions.
Lost property

Left something on the shuttle?

Where it is kept

If the Sierra & González team finds it, they keep it at their offices. It is not taken to the hotel or sent on a later shuttle.

You have to collect it in person at:

Sierra & González S.A.
Prolongación Nuestra Señora del Rosario, s/n – Oroteanda
38632 San Miguel de Abona, Santa Cruz de Tenerife

Before you go

If you want to check that it has been found, write to us at contactcenter@springhoteles.com and we will check.

Frequently asked questions

Everything you want to know about the shuttle

Is the shuttle free?

Yes: if your booking meets your hotel's conditions, you can book the shuttle for free. It always has to be a booking made on our official website or through our contact center, for 7 nights or more, arriving at or leaving from Tenerife South Airport (TFS).

  • Arona Gran Hotel, Hotel Bitácora and Hotel Vulcano: for now, both Hotel only and Flight + Hotel bookings.
  • Mediterranean Palace and Cleopatra Palace: Flight + Hotel bookings only, from 5 October 2026.

In every case you have to book it in advance and receive the confirmation by email.

Related questions

Can I use the shuttle without booking it?

No. The shuttle has to be booked in advance and confirmed by email. You cannot just turn up at the airport or at the hotel pick-up point without a confirmed shuttle booking.

Related questions

I have a Spring Hotels booking. Is the shuttle included automatically?

No. Even if your booking meets the conditions for the free service, you have to book the shuttle in advance and receive its confirmation by email.

Related questions

Which hotels have the shuttle?

Arona Gran Hotel, Hotel Bitácora, Hotel Vulcano, Mediterranean Palace and Cleopatra Palace.

Related questions

Does it apply if I booked through an agency, a tour operator or another booking website?

No. The free shuttle is only for bookings made on our official website or through our contact center. Bookings made through agencies, tour operators or other booking websites do not include it.

Related questions

Is it a taxi or a private transfer?

No. It is a shared bus or minibus with other Spring Hotels guests, operated by the company Sierra & González. It leaves at fixed times, every hour, and is not an on-demand service.

Related questions

How do I book the shuttle?

Through Manage booking. You'll find the link in your booking confirmation email. There you choose your journey and enter your flight number, how many passengers are travelling and any special luggage or other needs.

If you book Flight + Hotel at Mediterranean Palace or Cleopatra Palace, from 5 October 2026 you can also add it during checkout.

Related questions

How far in advance do I have to book it?

At the latest, 2 calendar days before your stay begins. For example: if your stay starts on Friday the 10th, book it by Wednesday the 8th at the latest.

If there are fewer than 2 days left, write to us at contactcenter@springhoteles.com. We'll try, but it depends on availability and we can't guarantee it.

Related questions

Can I book just one way?

Yes. You can book just your arrival, just your departure or both journeys. They are independent, so you can change or cancel one without touching the other.

Related questions

What times does the shuttle run?

Every hour, with the same timetable all year round:

  • Tenerife South Airport (TFS) to hotel: it leaves on the hour, from 9am to 9pm.
  • Hotel to Tenerife South Airport (TFS): each hotel has its own pick-up minute. Cleopatra Palace and Mediterranean Palace share a stop next to Hard Rock Cafe Tenerife at :50 (7:50am to 7:50pm); Hotel Bitácora on the hour (8am to 8pm); Hotel Vulcano at :05 (8:05am to 8:05pm); and Arona Gran Hotel at :15 (8:15am to 8:15pm). The shuttle reaches Tenerife South Airport (TFS) at half past the hour.

Traffic may shift the times by a few minutes.

Related questions

Do I need to print a voucher?

No. Your name will be on the service list. When you land at Tenerife South Airport (TFS), go to the Sierra & González desks 7 and 8 in the arrivals area and they will show you to your shuttle.

Sierra & González desks 7 and 8, Tenerife South Airport
Related questions

Where am I picked up to go back to Tenerife South Airport (TFS)?

  • Arona Gran Hotel, Hotel Bitácora and Hotel Vulcano: at hotel reception.
  • Cleopatra Palace and Mediterranean Palace: at the shared stop next to Hard Rock Cafe Tenerife.

Be there 10 minutes early. The shuttle keeps to its timetable and cannot wait.

Related questions

Where do I catch the shuttle at Cleopatra Palace and Mediterranean Palace?

At the shared stop next to Hard Rock Cafe Tenerife, at :50 past each hour (7:50am to 7:50pm). Both hotels use the same stop. Open it in Google Maps. If it has to move temporarily because of traffic or a road closure, we will let you know by email and update this page.

Related questions

What if I get to the desk earlier or later than my time?

You'll need to wait for the next available shuttle. It runs on a fixed hourly timetable and is not an individual private transfer.

Related questions

What if my flight is delayed or cancelled?

  • If it's delayed: when you land, go to desks 7 and 8. You'll be moved to a later shuttle at no extra cost, subject to availability.
  • If it's cancelled and you arrive the next day: go to the Sierra & González desks 7 and 8 as well and ask for a seat on the next available shuttle.
  • If you arrive outside the shuttle's hours (it leaves Tenerife South Airport (TFS) from 9am to 9pm): you cannot use it. There is no alternative service and we do not cover taxis or private transfers.
Related questions

I've changed my flight. How do I change the shuttle?

Update it through Manage booking, using the link in your booking confirmation email. If there are fewer than 2 calendar days left before your stay, ask at reception or write to us: we take care of it. Beyond that deadline it depends on availability, so do not count on it until we confirm it. Write to us at contactcenter@springhoteles.com.

Related questions

If I miss the shuttle and take a taxi, will you refund it?

No. Spring Hotels does not refund taxis you take on your own, whether because you missed the shuttle or in situations outside the service conditions.

Related questions

Does it run from Tenerife North airport?

No. The service only runs to and from Tenerife South Airport (TFS).

Related questions

How much luggage can I bring?

One piece of hand luggage and one checked suitcase per passenger. If you are bringing a second checked suitcase, tell us when you book. Bikes, golf clubs, pushchairs and any other special luggage must be requested when you book the shuttle and depend on space. If you don't let us know in advance, it may be refused if there is no room in the vehicle. If you tell us in advance and there is any problem, we will let you know; if we say nothing, it travels with you. Luggage with batteries that cannot be removed, such as some electric bikes, is not allowed.

Related questions

Can I travel in a wheelchair?

Yes, if the wheelchair is foldable or can be taken apart and you can get on the bus or minibus on your own. The shuttle has no adapted vehicles; if you need one, you'll have to book a separate specific service.

Related questions

Do babies need to be included in the booking?

Yes. Children under 2 must be included in the shuttle booking. They travel on an adult's lap: they do not take a seat, do not count as an extra place and are not charged.

The shuttle does not carry baby seats, and booster seats are not required. If you travel with a pushchair, tell us when you book: it counts towards the vehicle capacity.

Related questions

Who do I contact if I have a question or a problem with the shuttle?

Write to us at contactcenter@springhoteles.com for any question, change or issue related to the shuttle.

Related questions

How much time should I leave before my return flight?

Choose a hotel pick-up at least 3 hours before your flight is due to depart. That way you reach Tenerife South Airport (TFS) with time to spare, even if traffic slows the route down.

Related questions

What happens if I leave something on the shuttle?

If the Sierra & González team finds it, they keep it at their offices. It is not taken to the hotel or sent on a later shuttle, so you have to collect it in person at Sierra & González S.A., Prolongación Nuestra Señora del Rosario, s/n – Oroteanda, 38632 San Miguel de Abona.

Before you go, write to us at contactcenter@springhoteles.com and we will check whether it has been found.

Related questions
Can't find your answer? Write to us and we'll help you as soon as possible.
Contact us

Need help?

If you have any questions, want to make a change or have an issue with the shuttle, write to us.

contactcenter@springhoteles.com