Rooms and suites

Check-in is from 2:00 pm and check-out is until 12:00 noon. Subject to availability, we can offer early check-in or late check-out. Late check-out has a cost depending on how late you want to stay; ask at reception about availability and the amount on the day you leave, from 9:00 am.

Yes, subject to availability. Write to us with your booking reference and dates and we'll send you the available upgrade options and their price. You can also request it directly at reception, subject to availability and for a charge.

Yes. With the 'choose your room' tool (Hotelverse) you can select the exact number of your room on the hotel map before you arrive, for a small supplement. You can use it when booking on our website and also from your booking confirmation email, entering your Booking ID. If you prefer, let us know your preferences (floor, quiet area, rooms close together) with your booking reference and we'll take them into account subject to availability.

Yes. Tell us your preference (two separate beds or a double bed) when booking or write to us with your booking number. We will do our best subject to availability.

Check-in is from 2:00 pm and check-out is until 12:00 noon. We can offer early check-in or late check-out subject to availability, sometimes at a cost. Late check-out has a cost, except for web and direct guests, for whom it is free until 4:00 pm subject to availability. For all other guests there is a supplement depending on the time, as long as occupancy allows; ask at reception about the amount and availability on the day you leave, from 9:00 am. You also have a luggage store and the option of a shower.

Standard double rooms usually take 2 adults and 1 child, and family rooms up to 4 adults and 2 children, depending on the category. Connecting or adjoining rooms are limited and must be requested; you can also book them through Hotelverse. We cannot guarantee them without prior confirmation. They are on the first, second and third floors.

Yes. The Dual Family Suite is made up of two double rooms connected by an inner door, each with its own bathroom. The connection is part of the room: it is not a request subject to availability. It sleeps 2 adults and 2 children up to 12 years old.

You can request items such as a kettle, hangers, extra pillows or an iron. They are subject to stock and, in some cases, to a supplement; we will tell you what your room already includes and what counts as an extra request.

The detergent and the wash additives are fragrance-free. The fabric softener does contain fragrance and declares three allergens: Hexyl cinnamal, Coumarin and Alpha-isomethyl ionone.

These are the five products, all made by Ecolab for professional use. Not every product is used in every wash, but any of them may have been used on the linen in your room:

• OxyGuard Emulsion, main detergent. Odourless. Non-ionic surfactants, phosphonates, polycarboxylates and optical brighteners. Data sheet (PDF, in Spanish)
• Turbo Break, wash booster. Odourless. Sodium hydroxide. Data sheet (PDF, in Spanish)
• OxyGuard Bright Alpha E, wash additive. Odourless. Preservative: 2-phenoxyethanol. Data sheet (PDF, in Spanish)
• OxyGuard Bright Beta E, oxygen bleach. Vinegar-like smell, no fragrance. Hydrogen peroxide and peracetic acid. Data sheet (PDF, in Spanish)
• Ecobrite Neutrasoft, fabric softener. Fragranced. Cationic and non-ionic surfactants, perfume and the three allergens above. Data sheet (PDF, in Spanish)

The safety data sheets are in Spanish and written for staff who handle the concentrated product: their warnings (corrosive, irritant) refer to the undiluted product, not to the washed linen.

If you are allergic to fragrances, write to us before you arrive with your booking number and we will look into it with our housekeeping team.

Yes, all our rooms have a walk-in shower and do not have a bidet.