This winter, leave the cold behind and make the most of Las Américas. Start the day with brunch, explore Tenerife at your own pace and come back to a modern space made for switching off, socialising and enjoying the island your way. Book direct and enjoy up to 10% extra discount with flight + hotel.
This winter, swap cold days for sunshine, pool time and plenty of fun. At Bitácora, there’s something for everyone, with activities and entertainment for the little ones and space for parents to relax and enjoy being together. Book direct and enjoy up to 10% extra discount with flight + hotel.
This winter, take your time. Wake up to sea views, enjoy good food, slow down by the pool and make space for what really matters. At Arona Gran, Tenerife becomes a calmer kind of escape, made for two. Book direct and enjoy up to 10% extra discount with flight + hotel.
A collection designed to enjoy Tenerife with more options, more comfort and experiences tailored to every way of travelling.
%MINIFYHTML60eadb22ac3a6fd6e7ecac958f226e6ba5b27cb4a63954e9a08451c8ab79fb2315%All reviews
TripadvisorBookingPosted on Google
Jo Lewis0 days agoTrustindex verifies that the original source of the review is Google.
Virginia and the team made our stay perfect. This has been one of the best holidays we have had and the hotel was recommended by my parents who have been here before and we came back again because we needed a special holiday which we have certainly had being here. The hotel is beautiful. The rooms and all the facilities are amazing, well looked after and so nice to be part of.Posted on GoogleLauren O2 days agoAbsolutely amazing hotel, cant fault it. Staff so nice and accommodating food lovely and lots of choice and always a sunbed to lie on!Posted on GoogleK B3 days agoI really cannot comprehend how people can rate this hotel lower than 5/5. I guess it depends on who comes here and their level of expectations. For example, a kebab place might have 5/5 star rating because it's cheap, and then some michelin star restaurant will have 4.7 just because someone didn't like the 500$ bottle of wine served with the main course. Before coming here we did a veeery thorough check of all the hotels on all of the Canary Islands to meet our criteria. For the first time we wanted the full "white lotus" kind of experience, with private pool, a'la carte menu instead of buffet where stuff from lunch is being re-served as dinner. In short, we wanted quality. We did book a room with private pool at the rooftop, ocean view included (I think all of the rooms have ocean view here), beach is located ten meters from the hotel's garden. There's also a regular pool at the garden with lots of sunbeds around. And no - you cannot put your towel at 6am to "book" the sunbed here. This was quite a shocker as in our previous hotels it was always a huge problem and you had to hunt down a place to sit on during the day. Staff is absolutely magnificent, everyone is very polite and professional. If you ask one person for a drink and they disappear for a minute to bring it - other staff members will approach just to make sure if you don't need anything. After two days everyone rememvers your room number and your favourite food. I'm really bad with remembering names, apologies for that, however there were some little things which made our stay much better. Fran gave us great advice as to what to do around on the island and when Liz (spelling, sorry!) noticed, that I'm quite a fan of fresh pineapple juice, which is usually being served only during breakfast, she made sure that there's a jug of it waiting for me during the whole day. I didn't ask for it, that's the initiative that kinda shows that these people really take great care of their visitors. And not to forget Florence, who is the most friendly receptionist you will ever meet. 😀 Room is very spacious, got both shower and a bathtub with those massage thingies shooting water at ya. I am allergic to dust and mold, and this is the first hotel in which I have stayed and in which I didn't get sick after turning the A/C on. Cleaning staff is also very professional and thorough, I don't feel afraid to walk barefoot in our room and that's also a first for me. Pool is being cleaned every other day so it stays nice and clean as well. Food is very good, kinda tastes authentic but I'm not experienced enough to say. Some dishes taste a bit too acidic for my taste but I asked about it and cuisine here is supposed to be acidic as it helps with dealing with the heat. Fish and seafood are always delicious, desserts are also great. Same goes for tons of various fruits, vegetables and drinks. Their signature drink called Sunshine actually tastes like sunshine. I mean... I wanted my Tanya experience and I got it. We definitely will be coming back. 😉Posted on GoogleSal G4 days agoThe air conditioner was a bonus. Good location near resturants with a discount if you are staying at the hotel. Breakfast was good and included in the booking. Room size is small.Posted on BookingVanessa4 days agoTranquil, extremely memorable with superb staff ☺The atmosphere was very exquisite and relaxed. Quality hotel facilities Standout for us were the staff, very personable and couldn’t do enough to enhance our stay ☹Nothing, very clearly located in a very busy area.Posted on GoogleAKD4 days agoThis was the second time we stayed at this hotel after a disastrous trip in Mallorca. Last time we felt that the outside of the hotel was too crowded and noisy, but we enjoyed the entertainment (especially the aqua gym at 12:00) and the food a lot, so we wanted to go again. Since this time we stayed at the end of August, the outside crowd was less dense, and the noise level was manageable. Every night they put a music and dance show which we enjoyed from our balcony. If you are staying in the pool or ocean view rooms, you would hear the night entertainment in your room, but they stop precisely at 11:00 so it shouldn’t be a problem if you are not an early bird. The kids club is another level. They are so kind to the kids and you can see from the stuff that they are not just entertaining the kids for money but they are really enjoying what they are doing. Although our daughter didn’t spend so much time there cause she was 11 years old and almost a teenager, she enjoyed her time there, did some tshirt painting, baked some chocolate chip cookies, made some nice bracelets, and had a movie afternoon, etc. The pool was quite large, even with many guests at the pool, you could do some laps. The entertainment was adjusted for every couple of hours so no constant activity and music at the pool, which we enjoyed a lot. Aqua gym was our favorite, especially with Maria (on Mondays and Fridays). She is full of energy and really motivates you to enjoy your workout and time. They also have live band playing during aqua gym on Wednesdays, which is a must. About the smoking and vaping, although they had a dedicated spot next to the pool, we saw some guests were vaping anyway. But in general the guests were respectful about the rule. There were always enough sun beds during the day, so rushing for a sun bed was unnecessary. We enjoyed the early calm ocean in the morning, and when we came back from a lunch, we could still find sun beds at nice spots. Next time in our stay, we would try out the private pool suites.+1Posted on GoogleJake Brown5 days agoThe entertainment in both day and evening has been great, Brian the animator especially!Posted on BookingRachel7 days agoFabulous luxury stay ☺The location which is right on the beach. fabulous views. The pool bar is superb as is the breakfast options. Friendly staff from the moment we checked in where we were offered champagne or refreshments. Plenty of sun loungers and fabulous pool/jacuzzi. Very clean luxury hotel. ☹If I had to pick anything, it would be maybe a more updated tv for the rooms. But couldn’t fault anything, it was a fabulous stay.Posted on Googlesophia8 days agoFun crew are nice and helpfulPosted on Googlealan howard11 days agofantastic place great staff. Animation team are excellent very safe environment 1st time to bitacora food is excellent . Definitely will return highly recommendedPosted on GoogleLovethesaunders_x Saunders11 days agoEnjoyed our stay, everything was clean, pool and slides were a great hit, food was delicious!Posted on GoogleBen Saunders11 days agoI’m not usually one to stay in hotels, but we decided to have a change! Glad we picked Bitacora, clean hotel, nice staff and good entertainment.Posted on BookingCaroline14 days agoLoved our 5 days in the Cleopatra ,we will be back ☺Right beside the beach and in the centre to everything ☹Nothing,all perfectPosted on GoogleThomas Frost14 days agoSuper attentive staff. Excellent meals. No children. Dream holiday. Feels like it's just your own little slice of heaven.Posted on GoogleStephanie Glenwright15 days agoFoam party was so much fun and perfectly fell on my husbands birthday! Thank you Rach, Will & AlenaPosted on Googletc cs15 days agoSuper hotel!+6Posted on GoogleSheryl Lancaster15 days agoExcellent… the food the staff the entertainment was spot on … will definitely be back+1Posted on GooglePhilippe Hostens16 days agoWe had a great stay!! Really recommended hotel! Ernesto and Virginia are the best. Very warm people and staff, nice rooms and great animation vibes ☀️🤩👌 Food also delicious!!+1Posted on GoogleMeryem Boutti16 days agoAmazing stafff, great service, good food and beautiful design. Very well positioned in Las Americas. This hotel holds good memories for me and my family. Surely coming again in the future.Posted on Googlejohn duerden17 days agoI had a fantastic stay at the Cleopatra Hotel. The location is a real highlight — it’s right on the seafront, so beach access is literally just a few steps away. The breakfast was excellent, with a very good selection of food and drinks to choose from. One thing I really appreciated was that there are no sun‑bed wars. There’s no need for an early‑morning dash to reserve a spot — sun beds are easy to get throughout the day, which makes relaxing by the pool much more enjoyable. There isn’t much available for children, and ball games or inflatables aren’t allowed in the pool, so families might find the activities a bit limited. The rooms are small and a little dated, and there aren’t many plug sockets, so bringing an extension lead is definitely recommended. What truly makes this hotel stand out is the staff. They are amazing — friendly, welcoming, and always happy to help. Despite a few minor drawbacks, I would definitely return. The atmosphere, service, and beachfront location make it a great place to stay.Posted on GoogleAnna Hoy19 days agoWe came for my 21st birthday with another couple. When we arrived my room was decorated with balloons and it was lovely and we got a room beside our friends. Breakfast was fantastic and the balance terrace is definitely worth it if you like to chill around. Staff were kind and helpful. We would definitely come back ☺️Posted on GoogleAlex Zychowski21 days agoVery good hotel, unbeatable location and excellent service. Unfortunately let down a little by tired rooms that don't appear to have had any meaningful renovation since the hotel opened 30 years ago. Still spacious and clean with solid AC for those hotter calima nights. Wifi quite slow at times. Breakfast was among the best I've ever had.Posted on GoogleEllen Hurley23 days agoWe loved our time in this hotel. It was spotless clean, always smelt beautiful too. The food was lovely. Great selection so there was something for everyone to eat, especially the desserts. I miss getting a gorgeous omelette being made to order and a cappuccino from the barista. Rachel, Dogman and Brian best entertainers ever and the variety of the entertainment at night was very good. They have a decently equipped gym too with air-conditioning & fresh towels to use during your workout. I can't wait to go back.Posted on GoogleR23 days agoWe stayed in August and had an absolute blast! What an amazing and relaxing stay at Arona Gran. We stayed in a junior suite which we was upgraded to for free! The room was absolutely stunning with a great view. The room was well equipped with a fridge, 65inch television in both lounge area and bedroom. Two balconies; one with chairs one with sun loungers. The house keepers were so lovely and friendly, always going out of their way to greet us in passing and provided us daily with clean towels and a tidy room. Breakfast was sensational lots of options for gluten free, vegetarian or dairy free. Breakfast bubbles and fresh orange juice provided! Dinner changed every night still with plenty of options to suit anyone, varying from an array of cheeses, sea food, steak cooked by the chef. Entertainment was great on the evenings we watched Al Calfone show and music afterwards. There was also an evening where a band played during dinner. The hotel offered multiple classes offered for the gym. I really enjoyed Aqua fit. We also paid 15 euros to visit the spa area which again for rhe price was lovely and quiet, with sauna steam room. There was also a charging area for mobility scooters inside the hotel lobby which we thought was a good touch. Staff in both buffet and outside restaurant near pool were also friendly. The location is in a quieter area than I have visited before however only a short walk away from taxi rank. There are also some lovely bars, shopping centre and a huge market which runs on Sunday's and Tuesday's. A super Dino opposite the hotel came in handy. Overall, I would 100% be returning and would advise for others to do the same.+4Posted on Googlegraham letford23 days agoJust returned from another fabulous stay having visited in April this year and now looking forward to our 2 week stay in October. Superb facilities great staff and excellent location. If you want to feel part of one big happy family this is the place to be.+3Posted on BookingArtur24 days ago☺Location is perfect ☹Instant coffee machine Insect running on the floor in the dining area 😞+1Posted on GoogleWojtek Dunajko25 days ago7 nights at Arona Grand Hotel, Los Cristianos. Check-in was quick with a nice welcome drink, and the hotel looks stylish overall. Rooms were a bit tired though — chipped flooring/furniture, loose lamp fittings, and some mould in the bathroom. Housekeeping did their best with what they had. Air-con was hit and miss — first night we thought it was broken so slept with the balcony door open. Maintenance said it was fine, but the whole hotel stayed fairly warm throughout our stay. We're a family of 3 (adults-only hotel, our son is 17) and the extra bed was placed right under a ceiling lamp — about 12 inches from his head, so sitting up fast = guaranteed bang on the head. Worth knowing if you're booking an extra bed. Food was decent, pool area lovely with plenty of sunbeds. Entertainment wasn't really our thing so we walked the promenade most evenings instead. Overall, a lovely hotel that's worth its star rating despite the niggles — we'd come back.Posted on GoogleKaren Davis27 days agoEntertainment team out of this world, especially Brian exceptional with all kids even teenagers. Would recomend thus hotel for everything. Will also excellent with kidsPosted on GoogleJulieann Evans29 days agoWe have just returned from this hotel we stayed for 10 nights . I read the reviews before I went and expected an outdated hotel . This hotel is unique in its own right . I love how it presents . You can get a hotel anywhere with up to date features and they are all the same . This hotel is unique and I liked it . The breakfast was lovely and catered for all . There was something for everyone . The staff were always helpful and they would go out of there way to resolve any issues for you . The pool was lovely and relaxing however there was Zumba every other day for those who love to stay fit . The rooms are dated but it suits the hotel , they are clean and tidy and the cleaners are amazing . Every day the cleaner left our room immaculate and topped up on shampoos towels etc daily . Of an evening you could roam into the sister hotel the meditaranian, and enjoy everything they had to offer . I have been in many hotels and this is deserving of its 4 stars . I really enjoyed the whole essence of this hotel .+18Posted on GoogleNigel Richardson29 days agoJust coming to the end of our 3 wk stay at ARONA GRAN and its been wonderful. Nothing much to complain about. Our best times have been with the Animation team especialy Virginia, always atentive and helpful aswell as been FUN. Miguel is a fun guy always trying hard to make us all laugh. Gloria the fitness instructor, always enquiring if we have injuries etc but a great motivator all round lovely lady. Thanks for all their help we will return when we save up enough money.Posted on GoogleTony Anderson29 days agoThe best hotel i have stopped in will definitely go againPosted on BookingAlma32 days agoGreat location and amazing staff ☺Amazing location, outdoor facilities great and look really good. You can upgrade in VIP facilities outside and swimming pool inside. Amazing restaurant sister hotel next to it. Only thing need to do is upgrade facilities in the rooms. when you arrive then they welcome you with drink and they take the luggage upstairs for you, really make you welcome☺️ The staff do everything if something is wrong to fix it. Our beds was really bad and they bring soft matress on the bed. The door on balcony couldn’t lock and they fix it. I would recommend this hotel if you want to relax and feel welcome🤗 ☹Furniture needs to be repaired and new beds need to be upgraded. Door locks need to be fixed. You hear a lot inside from noice outside. And cleaning little bit better, better to give tips sometimes.Posted on GoogleLee Johnson33 days agoFantastic family holiday at the Mediterranean palace. Stayed B&B and the breakfast was fantastic choice. All the staff were friendly and attentive. Loads of beds around the pool all day+1Posted on GoogleDiego Iglesias37 days agoPosted on BookingRachael38 days agoIf you want total P&Q book the UP package ☺We booked the UP package which was definitely worth it. Disappointed that our room was surrounded by screaming children as thought some floors were adult only! The UP rooftop Is beautiful. Has incredible views, two hot tubs and a stunning infinity pool. It was very quiet up here considering it was August! The bar served amazing cocktails and the food the was bailable from 10-6pm was incredible. Couldn’t fault the UP experience other than the bar closing at 6pm. Would be a fab place to sit and have a drink and watch what would be an amazing place to see the sun set. All in all we would definitely return. ☹The UP Rooftop was incredible.Posted on GoogleNessie Gant39 days agoJust returned from our second time staying at Arona gran we have had an amazing time our room was aside view which we love as you get a good view of the sea and mountains. The beds are really comfortable and the air conditioning is great always a lovely cool room. Always cleaned every day with fresh towels, the staff were so helpful and always so friendly.I have to say Virginia the Entertainment lady was amazing always full of energy and so much fun putting lots of things for us. She is worth her weight in gold. It didn’t matter what time we went out we could always get a sun bed so none of this getting up early as you cant reserve one. We loved the fact you can walk right along the sea front for miles. We only had B&B this time breakfast was always great plenty to choose from everything was always hot. Hopefully we will be returning next year. 10 out of 10 thank you.Posted on GoogleDubelloy Didier40 days agoPosted on GoogleNorbert Baktai41 days ago4* hotel with 5* services. No words to explain how many beautiful memories we have with the hotel, the hospitality, the food (but not the desserts). Amazing people and place. Beautiful sea view from the balcony.+7Posted on GoogleLaura Cristiano41 days agoPosted on Googlekevin zaique42 days agoNot a 5 stars hotel! Noisy, impossible to rest, We spent 8 days in Mediterranean palace (nothing to see with a palace) with our 3 kids, July 2026. What a deception from many points, we were taken for cash cows and did not understand how it is possible that the resort has 5 stars. It all started when we arrived and needed to ask the luggage carrier to help us, whereas he was standing outside and saw that we were unloading our car.. At the front desk, we were handle by Marcela and she was not friendly. Talking quick and not smiling, even not proposing welcome drink as we red on the review .. Arriving in the room was Ok. We got connecting rooms on the second floor, and everything was ready for our kids. Anyway we booked Mountain View, we just have view on ugly buildings and street..isolation with the street is nevertheless good! Beds are good, towels quality is ok and recyclable stuff are doing the job. First night, we discovered how poor is the isolation of rooms: doors are smashing until midnight and the day after, smashing again from 7 in the morning.. impossible to rest. Cleaning staff is not quite as well, talking loud in the corridor. You can also hear your neighbours talking in their rooms as walls and doors are made of carton.. Even flip flop noise of people passing in front of your room can be clearly heard, imagine with real shoes when people are coming late by night to there rooms. The drain from the room above you is passing in the room, so every flush on top of you will pass close by. After that we went to restaurant and situation did not improve. We selected half board and once again what a deception. Meat is low quality same for fishes that are definitely frozen stuffs. Even a single burger is not tasty, the meat is just crap , kids were really disappointed and disgusted. Fruits are coming from tin can (they do not hide it), and juice are not hand made. Maybe the orange juice! Half board does not included even a single bottle of spring water and as soon as you arrive in restaurant they will catch you to pay again and again. Sparkling 50cl of water will be charged 3.5 euro, sale for soft drinks and small beers. Wine glass is around 5 euro for really poor quality.. The resort does not respect Spanish law, because since 7/2022, all bars, restaurants and hotels have to provide drinkable water to their guests for free. Breakfast might be the only meal that is acceptable, continental style with sparkling wine for free and a spring water. A bunch of noisy entertainment around the pool are proposed along the day (aqua gym at 12, games by the afternoon).. once again in a five stars resort, you should not be disturb by entertainment if you do not want to. Impossible to rest by the pool,being disturbed by entertainment. There are ping pong table close to the pool, but they do not provide rackets, you have to buy it! Same for gym, you have to pay for it! 6 euro per day or 20 for the week, not acceptable for a five stars. All is made to take always more money from you! We visited the mini club infrastructures that look new and clean: climbing walk, water parc activity, multilingual staff , everything is there. Only the music room has no music instruments as shown on the hotel website. Last issue we like to let the community knows, is regarding « à la carte » restaurants. When you arrive for the check in, they will give you vouchers that allow you one meal in Italian or meat restaurant. Once again it’s a trap ! We selected meat restaurant for the birthday of our kid and when you arrive, only one piece of meat is included.. all the other one are subjected to 25 euro extra. We tried the free one, slices of beef in a dressing, really not tasty at all, far away from our expectations. The following review has been We contacted the manager answering to trip advisor review : Sir Crespo Alessandro, but never got any feedback from his side. So we can consider that, despite he likes to answer the reviews to show resort cares about clients, when you are in the hotel, you are just good to pay and your confort does not matter !+1Posted on GoogleAlaeddin Alhamoud44 days agoOverall, we had a very pleasant stay. The hotel was clean, comfortable, and the staff were friendly and helpful. Everything else met our expectations. The only downside was the breakfast, which was quite simple and had very limited options, especially for vegan guests. Adding a wider variety of vegan choices would make the breakfast experience much better. Despite that, we enjoyed our stay and would consider returning.+2Posted on GoogleZuhair45 days ago"Special thanks to the *Cuban housekeeping lady* for her excellent work and daily smile. She is very kind and a great worker. I hope you can support and appreciate her. And a big thank you to *the entire staff of Arona Gran Hotel* for making our stay so comfortable and memorable. We really appreciated the hospitality of everyone. Best regards,+5Posted on BookingLady46 days agoVery nice stay apart from restaurant staff ☺Very clean lovely friendly staff ☹Wasn’t the property that was the problem it was the restaurant staff watching over you and taking plates away while your not finished,happened a few times, they should wait until you have put it aside so they know your finished, we was still eating and they leaning over and taking others plates etc,Posted on GoogleMichael Scannell47 days agoGood experience in 2o26 from all the staff. Fun, domestic, resteraunt and catering and bar staff too. 😂💪 Brian was very helpfull👍Posted on GoogleAshleigh Wood50 days agoThe hotel is amazing Dogman and RachelPosted on GoogleAnthony Suter51 days agoLovely hotel, well recommended the up on a Tuesday night to watch the sunset. Very clean friendly atmospherePosted on GoogleJo M51 days agoGreat stay, pool areas and bars are great. Activities during the day, I really enjoyed the aqua gym class and aqua yoga. Staff are friendly and helpful. Rooms are clean and comfortable. Good location, bars,shops and restaurants nearby, also their is a shopping gallery in the hotel and pharmacy. This is our 4th stay and im sure we will be back.+3Posted on Googlechristoph widuch53 days ago+1Posted on GoogleChris Lynch54 days agoEnjoyed staying at the hotel. Breakfast was very nice, the pool area is very relaxing, the room was a good size. However, I was slightly unhappy that technical issue took so long to get fixed in the room. All of the staff are fabulous in particular. Jessica our waitress was very attentive and welcoming. Raul, the pool attendant was also very polite, helpful and pleasant. And Lewis that worked on the bar during the evening was also very nice. I can highly recommend This hotel.Posted on GoogleGary Higginson54 days agoFantastic location, fantastic food and world class service. Don't miss out "Get in".+6Posted on GoogleRebecca Scott57 days agoAmazing so far!Posted on GoogleNicky Knuts57 days agoBrian And the otters are very God!!! They are good very good with children. Nice entertainment!Posted on GoogleDanielle Wilkinson58 days agoFantastic hotel, best breakfast we’ve ever had with so many options. No need to wake up early to reserve sun beds! Staff are super friendly and helpful. Great pool options with a spa pool too! Can’t wait to book for next year!Posted on GoogleCatherine Austin58 days agoLovely hotel. Fantastic entertainment staff. Rooms clean, good choice of food. Pool area clean. Dont leave your sunloungers unattended between 9&10am, or towels will be taken! We used the Spa as they had an offer on, which I recommend. The Up sun terrace is lovely. We paid €5 each for the evening to see the sunset. Fizz was included. We would definitely book a day up there, if we return. Entertainment in the evening could have been better. Little supermarket opposite the entrance of the hotel has everything. We brought water and drinks there for the pool, as we were half board.+4Posted on GoogleJoanne Scott60 days agoAn absolutely exceptional stay at Sir Anthony Hotel. From the moment we arrived, everything was flawless. The room was luxurious, beautifully designed, and incredibly comfortable. Waking up to the stunning surroundings each morning was a real treat. The breakfast was outstanding, with an amazing selection of high-quality food and impeccable service. Every detail throughout the hotel reflects true five-star luxury. A special mention has to go to Lewis, who makes the best cocktails in Tenerife! His drinks were exceptional, and his warm, friendly service made every visit to the bar a highlight of our stay. The hotel itself is an incredible, tranquil haven in the heart of Playa de las Américas—a peaceful oasis that’s perfectly located while still feeling exclusive and relaxing. We couldn’t have asked for a better experience and can’t wait to return. Highly recommended for anyone looking for luxury, outstanding service, and an unforgettable stay.+2Posted on GoogleSnežana Maksimovič61 days ago+1Posted on GoogleAndrew Daly62 days agoMy partner and I stayed at Hotel Vulcano for 10 days in a Premium Pool View room. Overall, we had a lovely holiday and enjoyed our stay, but there were a few things that could definitely be improved. The positives first: the hotel is beautiful, especially the lobby and pool area at night, and the location is perfect – close to everything in Playa de las Américas. We appreciated that our request for a high-floor room was honoured, the air conditioning was excellent, housekeeping did a fantastic job every day, and the staff were always friendly. The breakfast was genuinely the highlight of our stay. The variety was incredible, it was served until 12pm, and we honestly wouldn’t change a thing about it. The taxi service from reception was also excellent, and we never struggled to get a sunbed. Unfortunately, there were some disappointing aspects. The main pool has a lot of loose and missing tiles, and my partner cut their toenail on a sharp exposed edge, so this really needs attention. Many of the sunbeds were ripped, and the lifts were slow and unreliable. The atmosphere around the pool was also very quiet. Apart from occasional bingo and a DJ who disappeared shortly after breakfast, there was no music or entertainment during the day. While many guests want to relax, the hotel relied almost entirely on the guests themselves to create an atmosphere. Although the breakfast was excellent, the bar food wasn’t. The pizzas were very chewy and rubbery. We also found the cocktails disappointing, with far too much ice and very little alcohol considering the price and the hotel’s four-star rating. One evening we bought instant noodles from a nearby shop and simply asked for two forks. The bar sent us to reception, but reception refused because “the kitchen was closed,” even after we offered to wash them ourselves. It seemed like a very unnecessary refusal. The bathroom only provided shampoo and conditioner, with no shower gel. Our biggest disappointment was the Premium Pool View package. We only discovered on our last day that the infinity pool area included complimentary beer, water and juices. Nobody mentioned this at check-in or during our stay, so we spent money buying drinks we didn’t need to. Better communication would have made a big difference. Finally, we were asked to leave a Google review at checkout, and a member of staff selected five stars on our phone before handing it back for us to submit. We didn’t post it because we wanted to leave our own honest review. Overall, we genuinely enjoyed our holiday. The hotel is beautiful, the location is fantastic, and the breakfast is one of the best we’ve had. With better maintenance, clearer communication and a bit more atmosphere around the pool, this hotel could easily be a five-star experience.Posted on BookingAllan63 days agoPerfect hotel needs some small aditions ie hot breakfast not presented well { i only stayed b/b )complerenty pack ☺Location ☹Hot breakfast not hotPosted on GoogleKeith Yeo65 days agoWe stayed in early July. Wonderful hotel and staff. Everyone so friendly and amenable. Had to move rooms on night 2 due to a leak in the shower but staff upgraded us within the hour. Hotel close to all u need just mind the rocks in the sea (they hurt). We will definitely be back some time in the future. One minor, the hotel needs more day time activities or music around the pool+1Posted on GoogleCynthia Titze65 days agoWe had an absolutely wonderful stay at the Sir Anthony Hotel and can highly recommend it to anyone looking for a relaxing and luxurious vacation. We would especially like to highlight the outstanding service. A special thank you goes to Lis, Antonio, and Ana, who made our stay truly unforgettable with their kindness, warmth, and professionalism. They made us feel welcome from the very first moment, and it was clear that they genuinely care about their guests. The entire hotel is elegant, beautifully maintained, and offers a peaceful atmosphere. The rooms are comfortable, the breakfast is excellent with a great variety of fresh options, and the beachfront location is simply perfect. A heartfelt thank you to the entire team for making our holiday so special. We are already looking forward to coming back!+2Posted on GoogleColin McClean65 days agoGreat hotel for kids and plenty to do. Restaurant can be hit or miss at night, but breakfast and pool bar are good. Great location and overall very good hotel. Hotel is very clean and good facilities.Posted on GoogleStamanichi Stefan67 days agoThe hotel is really really great, altough the rooms are outdated. For the breakfast they have a lot of choices, natural juices, coffee, fruits, etc. Gabriela is a really great maid, she took care of our room for our entire stay. The staff is really friendly and they will help you in any situation. You have a place where can you buy tickets for excursions and for Siam and Loro Parque. The location of the hotel is really good, you have the beach right in front of the hotel. They have parking spots, but not so many. Also, the pool is big and they have a lot of sunbeds!+4Posted on BookingKirsty67 days ago☺Location, theme of the hotel, cleanliness+8Posted on Googlestephanie bosket69 days agoAnimation team amazing. Great activities for the kids and adults especially the inflatables. Brian was awesome as he let my daughter do the aqua gym with him at the pool!!! all first class.Posted on GoogleAgnieszka Soja70 days agoWe are currently staying at Mediterranean Palace Tenerife and overall we've had a wonderful experience. The hotel is large, clean and in an excellent location, with everything within walking distance. The pool area is spacious and well maintained, and all of the staff have been friendly, welcoming and helpful throughout our stay. One of the biggest highlights of this hotel is definitely the entertainment team. They are absolutely fantastic and put so much effort into organising activities for both adults and children. A special mention also goes to the Kids Club – they do an amazing job. Our son absolutely loved spending time there and looked forward to going every day. It really made our holiday even more enjoyable. The bartenders also deserve recognition – they are friendly, professional and make excellent cocktails. We chose the All Inclusive package, which includes breakfast, lunch, dinner and drinks. The cocktails are excellent and definitely one of the highlights. In the evenings there is live music, creating a lovely atmosphere. During our stay we were also had the opportunity to watch Spain's World Cup match on a giant screen, which was a fantastic experience. The only area where we think there is room for improvement is the daytime atmosphere around the pool. Music is only played during organised activities, and for the rest of the day it is completely silent. We asked the entertainment team if it would be possible to have some background music, but they explained that many guests had previously requested no music. We completely respect that, but personally we were surprised, as this is the first hotel we've visited where there is no music by the pool during the day. Even some quiet background music would make the atmosphere even more enjoyable. Another small disappointment with the All Inclusive package is the snack selection. During the day, the only complimentary snack available is Pringles. If you would like anything else, you have to pay extra. We expected a slightly wider selection of snacks as part of the package. Despite these small points, we are having a fantastic holiday. The excellent location, beautiful pool, outstanding staff, delicious cocktails, amazing entertainment team and exceptional Kids Club make this a hotel we would happily recommend to anyone visiting Tenerife.+4Posted on GoogleAlison Stewart70 days agoFantastic holiday as always at the Mediterranean Palace, fifth time staying here. Hotel staff are friendly, helpful and the cleanliness is first class. Location could not be better - lovely walks to Los Cristianos and Costa Adeje. Sad to be leaving but will no doubt be back again.Posted on GooglePixi71 days agoThats my friend i met lol 🫰🫰Posted on GoogleMark Forsyth71 days agoExcellent holidayPosted on GoogleGareth Walsh75 days agoVery clean rooms. We had the up terrace which was very quiet and peaceful with a large selection of drinksPosted on GoogleChris Lee76 days ago2026- back again. Valentina still excellent it was her birthday. Happy birthday Valentina. Manuel in Diabalo is awesome, just as the food is. The ragu is excellent. 2025- Back again. All just as good as before, staff excellent. Valentina in the food hall great. 2024-They have come back strong. Excellent rooms, very well equipped. The staff at the restaurants were great, especially Todor and Francisco. Pool area is huge with plenty of beds available. Would highly recommend.Posted on GoogleRachelle Davies78 days agoFantastic hotel, brilliant service at the bar by Jose Antonio always welcomes guests with a smile and fantastic speed of service even when needed to help other colleagues. Will and brian and santiago andAlexia and the man with glasses aka d9g man sorry didnt catch his name are fantastic with the kids entertaining them full of energy just what you want and very caring with any unhappy child. Fantastic hotel we are regulars at tenerife definately be back here again at this hotel, rachel and palayo and brian fantastic with the pool parties. Will is a credit to the hotel too.Posted on GoogleMr s Phone78 days agoFirst class, staff are friendly and helpful, they do remove lounger towels between 9am and 10am while the breakfast is still being served which is crazy as you can't be on a lounger while in the restaurant. We found some rooms to be dated and in need of repair.+8Posted on GoogleNikola Brůžková79 days agoSir Anthony Hotel has the perfect location. It is right by the ocean and just steps away from the center, yet still peaceful, quiet, and very private. The entire staff was amazing, always friendly, professional, and attentive. A very special thank you to Rosa, who was absolutely wonderful. Her kindness, warmth, and genuine care made our stay truly memorable. She always made us feel welcome and went above and beyond to ensure everything was perfect. We would also like to give special recognition to our favorite waitress, Liz. She was always smiling, incredibly kind, and had a wonderful way of brightening our day. Her positive energy made every breakfast and dinner even more enjoyable, and she truly made a difference to our overall experience. The food was excellent, and we highly recommend the Canary Night. It was a beautiful evening with delicious local cuisine, live music, and a fantastic atmosphere. We will definitely be back!Posted on GoogleTracey Smith79 days agoFantastic hotel we was in another hotel the start of the holiday but it wasn’t for us so booked 4 nights here the location is fantastic. Staff are very helpful and hotel is stunning nice and clean would return again+2Posted on GoogleAndreea Stamatov79 days agoWe stayed at Mediterranean Palace from June 9th to June 14th with our 9-month-old baby girl. We had breakfast included and also rented a car during our stay. We arrived quite late in the evening and we were not sure how to enter the hotel because there was a barrier at the entrance. We went inside with our baby and the staff reacted very quickly — they immediately came to help my husband enter with the car, took care of our luggage and helped us get to our room. We were given two room keys and three cards for the pool towels. The cards had to be returned, and we were able to exchange the towels every time without any issue. The breakfast was not the biggest we have ever had, but there was still a very good variety of choices: eggs, bacon, fruits, vegetables, different types of coffee, pastries, and even salmon. There was something for everyone. The hotel itself looks beautiful, both inside and outside. The pool area is great, the pool is very large, and the water was really warm — even comfortable for our baby. The location is excellent, very close to the sea and also close to many tourist attractions. Regarding cleanliness, it was not absolutely perfect, but it was good. We had fresh towels every day, clean bedding, and the staff were always kind and helpful. We booked through Loveholidays and the staff mentioned that a baby was not included in the reservation details. However, they were very helpful and offered us a baby cot and everything needed for our daughter without any problem. They did not bring anything without asking first, which we appreciated. We also received a 20% discount for a meal at nearby restaurants and a baby card for the playground at the Mare Nostrum Resort. Overall, we really enjoyed our stay. We had no problems, the hotel is beautiful, the staff were wonderful, and we would happily return. We highly recommend Mediterranean Palace for a relaxing family holiday.+13Posted on GoogleSandra Pearl81 days agoThe hotel and staff are exemplary and a credit to the hotel. Everyone is very helpful, friendly and polite. Adults only is a big attraction . Lovely living wall of plants around hotel. Received a welcome evening tray of rolls, ham, cheese,salad and fruit, as we arrived late evening. Had a complimentary bottle of cava for my 60th birthday, which was a beautiful surprise,as I kept it low key, not telling anyone. Room 423, had a stunning view of the bay and it was lovely to wake up to the sound of the sea and to watch the beautiful sunset. Only downsides are, the location is a little far for going out as struggled with mobility and the night time entertainment at the hotel is hit and miss, a bit disappointing, sadly. Will definitely be coming back and recommending to friends and family.+1Posted on GoogleStephanie Oliver85 days agoFoam party amazing - rachel and will are the bestPosted on GoogleChloe Allen85 days agoWe had a fantastic time at the Sir Anthony hotel to celebrate our 10 year wedding anniversary. We were made to feel very special and were treated to champagne in our room. The hotel itself is lovely but the staff are exceptional.+6Posted on BookingPatriicia85 days agoBest hotel on the golden mile ☺Everything about the hotel is brilliant, location, cleanliness, staff are amazing,, very friendly. We have been staying here for the last 13 years and the reception is always great when we arrive. We had a lady from Cuba doing the housekeeping and she was brilliant. So lovely and pleasant. Breakfast is so varied, 10 out of 10 all around ☹Everything was amazing+1Posted on BookingViktor91ru86 days agoA pleasant stay overall, with simple rooms but an excellent breakfast. ☺The rooms are quite ordinary, nothing special. But the breakfast! The breakfast is absolutely amazing! There’s a huge selection, so many options, and they even have cava. The breakfast was definitely the highlight of our stay. ☹Perhaps the value for money could be better. It felt a bit overpriced, especially for April.+3
