Frequently asked questions

The official check-in time is 3pm and check-out is 12:00 noon. We don't offer early check-in, but we have a luggage store where you can leave your suitcases; if the room is ready before 3pm, we'll let you know. Late check-out is subject to availability and has an additional charge: ask at reception on the day of your departure, from 9am.

Yes: if your booking meets your hotel's conditions, you can book the shuttle for free. It always has to be a booking made on our official website or through our contact center, for 7 nights or more, arriving at or leaving from Tenerife South Airport (TFS).

• Arona Gran Hotel, Hotel Bitácora and Hotel Vulcano: for now, both Hotel only and Flight + Hotel bookings.
• Mediterranean Palace and Cleopatra Palace: Flight + Hotel bookings only, from 5 October 2026.

In every case you have to book it in advance and receive the confirmation by email.

Yes, free wifi throughout the hotel, in rooms and common areas.

It's the most economical option. The package already includes the direct booking discount plus an additional discount for booking flight and hotel together, and it saves you time by cutting out intermediaries. If you have already booked hotel only and don't have your flights yet, you can rebook as a package and the hotel price will work out lower.

The flight + hotel product does not allow you to book several rooms in a single transaction, nor more than 3 adults per booking. If you need more than one room, make a separate booking for each one according to its occupancy. We recommend choosing the same hotel and the same flights (same airline and times) for all bookings so that all passengers travel together.

No. The shuttle has to be booked in advance and confirmed by email. You cannot just turn up at the airport or at the hotel pick-up point without a confirmed shuttle booking.

We're in Playa de las Américas. Tenerife South airport (TFS) is about 18.6 km away (roughly a 20-minute drive). You can get here by taxi, bus or hire car. The bus line is the 040 and the stop is the one at the Zentral Center.

How to get there:From the South airport (TFS)From the North airport (TFN)

Seats and extras cannot yet be selected during the booking process. Once the package is complete, go to the airline's website with your flight booking reference and your email to add seats, meals, special assistance or luggage. If you don't choose a seat, one will be assigned to you at random at check-in. For any queries about the flights, you can email booking@maarlab.com.

No. There is a paid car park at the Zentral Center.

No. Even if your booking meets the conditions for the free service, you have to book the shuttle in advance and receive its confirmation by email.

Baggage is added via the drop-down menu during booking and increases the deposit payable. If you didn't include it when booking, email booking@maarlab.com to add it for the corresponding cost.

Children are welcome and there is a children's pool, cots and highchairs in the restaurant, but the Vulcano is not an entertainment hotel: there is no mini club or kids' programme, and the atmosphere is quiet, with more adult guests than families. If you are looking for activities for children, Hotel Bitácora —same group, also in Playa de las Américas— has a Mini Club, Springly World and daily entertainment.

Arona Gran Hotel, Hotel Bitácora, Hotel Vulcano, Mediterranean Palace and Cleopatra Palace.

Yes. Flight check-in is the passenger's responsibility and you must do it directly on the airline's website or app within the deadlines set by each carrier. Doing it on time avoids problems, especially with airlines such as Ryanair or easyJet.

No. The free shuttle is only for bookings made on our official website or through our contact center. Bookings made through agencies, tour operators or other booking websites do not include it.

You can add breakfast and brunch, from 7:30am to 12:00 noon, or half board, which also includes buffet dinner from 6:30pm to 9:30pm. For lunch, from 12:30pm to 5pm, the La Palapa bar is available, at an additional cost depending on what you order from the menu.

On the hotel side we can change the accompanying guest's name. On the flight side you must contact the airline directly (for example easyJet or Ryanair) to change the name or split the booking into two references. If you need help, email us at booking@maarlab.com.

No. It is a shared bus or minibus with other Spring Hotels guests, operated by the company Sierra & González. It leaves at fixed times, every hour, and is not an on-demand service.

We have 2 main pools (one heated and one not), an outdoor spa pool, a children's pool, the Balance Terrace with an infinity pool and an UP! area with an infinity pool, glass pool and jacuzzi. The spa also has a heated indoor pool, at an additional cost and with prior booking. The Balance and UP! pools are adults-only areas (18+), with an extra cost depending on whether you book them in advance or pay for the services in-house.

Yes. Our flight agents handle the change. Please bear in mind that we work with dynamic pricing and that airline fares and penalties can vary. If you change the flights yourself, they may not be reflected in your Spring personal area, although you will have the airline's confirmation email.

We have a Spa, circuit and treatments, with prior booking directly at the spa to confirm availability and prices. Open from 10am to 6pm, Monday to Saturday. The gym is free to use and opens from 7am to 7pm.

Through Manage booking. You'll find the link in your booking confirmation email. There you choose your journey and enter your flight number, how many passengers are travelling and any special luggage or other needs.

If you book Flight + Hotel at Mediterranean Palace or Cleopatra Palace, from 5 October 2026 you can also add it during checkout.

At the latest, 2 calendar days before your stay begins. For example: if your stay starts on Friday the 10th, book it by Wednesday the 8th at the latest.

If there are fewer than 2 days left, write to us at contactcenter@springhoteles.com. We'll try, but it depends on availability and we can't guarantee it.

At the Hotel Vulcano we have a buffet restaurant and several bars. You can see all our dining offer, menus and opening times on our gastronomy page. Las Salinas restaurant: breakfast from 7:30am to 12:00 noon and dinner from 6:30pm to 9:30pm. La Palapa bar: from 10am to 5pm. La Cascada bar: from 5:30pm to 12:00 midnight, for a drink with live music. Maracaná bar (sports bar), with TV programmes, from 12:00 noon to 12:00 midnight.

If the airline changes or cancels your flight, email the Maarlab team at booking@maarlab.com so we can review your case and help you deal with the issue.

Yes. You can book just your arrival, just your departure or both journeys. They are independent, so you can change or cancel one without touching the other.

The vast majority of rooms have a balcony and, depending on the floor or the category booked, a terrace with sun loungers.

Both the hotel and the flights work with dynamic pricing, which changes according to demand and dates, so they are not always comparable from one year to the next. Booking in advance usually secures the best price and availability.

Pets are not allowed, except for assistance dogs.

When booking you pay a deposit (non-refundable) and the rest on arrival at the hotel. We operate cashless. At check-in you will need to present a valid ID document and the original card used to make the booking.

Every hour, with the same timetable all year round:

• Tenerife South Airport (TFS) to hotel: it leaves on the hour, from 9am to 9pm.
• Hotel to Tenerife South Airport (TFS): each hotel has its own pick-up minute. Cleopatra Palace and Mediterranean Palace share a stop next to Hard Rock Cafe Tenerife at :50 (7:50am to 7:50pm); Hotel Bitácora on the hour (8am to 8pm); Hotel Vulcano at :05 (8:05am to 8:05pm); and Arona Gran Hotel at :15 (8:15am to 8:15pm). The shuttle reaches Tenerife South Airport (TFS) at half past the hour.

Traffic may shift the times by a few minutes.

Congratulations! Let us know in advance with your booking reference, the date and the reason for the celebration. We can help you arrange details such as room decoration, a cake, flowers or a bottle of cava. Write to us at contactcenter@springhoteles.com to see prices and available options.

No. Your name will be on the service list. When you land at Tenerife South Airport (TFS), go to the Sierra & González desks 7 and 8 in the arrivals area and they will show you to your shuttle.

The package deposit is non-refundable. Cancelling the hotel part is free of charge, but the flights are governed by the airline's conditions (they can usually be amended for a penalty, depending on the fare). If you can't travel, it's usually best to reschedule the dates so as not to lose the deposit: let us know alternative dates and we'll check availability and any penalty.

Yes, subject to availability and the rate difference. We can quote you an upgrade to Pool View, UP! XL, terrace, UP! XL Room or UP! Room depending on the inventory. The upgrade is confirmed in writing once you confirm it and there's availability.

• Arona Gran Hotel, Hotel Bitácora and Hotel Vulcano: at hotel reception.
• Cleopatra Palace and Mediterranean Palace: at the shared stop next to Hard Rock Cafe Tenerife.

Be there 10 minutes early. The shuttle keeps to its timetable and cannot wait.

You can let us know your preferences when booking or by writing to us with your booking reference, and we'll take them into account subject to availability. We can't guarantee a specific room unless you book a category that already includes that feature. The final allocation is made on arrival.

Yes. Adding the flights brings the final price down and saves you time. Email us at contactcenter@springhoteles.com or call us on +34 922 795 778 with your booking reference.

At the shared stop next to Hard Rock Cafe Tenerife, at :50 past each hour (7:50am to 7:50pm). Both hotels use the same stop. Open it in Google Maps. If it has to move temporarily because of traffic or a road closure, we will let you know by email and update this page.

All our rooms have two single beds made up together, pushed side by side as one double bed. We don't have double beds, and they can't be separated either: the two bedside tables are fixed to the headboard.

British citizens must travel with a valid passport and meet the entry requirements set by the Spanish authorities and the Schengen area.

You'll need to wait for the next available shuttle. It runs on a fixed hourly timetable and is not an individual private transfer.

Yes, we can add a cot or extra bed depending on the room type and the number of people on the booking. There is no additional cost as long as they match the people included in the booking. If you want to add another person (maximum 3 per room), there would be an additional cost. To do so, write to us at contactcenter@springhoteles.com.

No. UK citizens must travel with a valid passport.

• If it's delayed: when you land, go to desks 7 and 8. You'll be moved to a later shuttle at no extra cost, subject to availability.
• If it's cancelled and you arrive the next day: go to the Sierra & González desks 7 and 8 as well and ask for a seat on the next available shuttle.
• If you arrive outside the shuttle's hours (it leaves Tenerife South Airport (TFS) from 9am to 9pm): you cannot use it. There is no alternative service and we do not cover taxis or private transfers.

Yes. All our dishes are properly labelled. In any case, it's best to let the staff know so they can point out the available options.

Update it through Manage booking, using the link in your booking confirmation email. If there are fewer than 2 calendar days left before your stay, ask at reception or write to us: we take care of it. Beyond that deadline it depends on availability, so do not count on it until we confirm it. Write to us at contactcenter@springhoteles.com.

No. For tourist trips of up to 90 days within a 180-day period, British citizens do not need a visa, provided they meet the entry requirements in force.

No. Spring Hotels does not refund taxis you take on your own, whether because you missed the shuttle or in situations outside the service conditions.

We have 13 adapted rooms and adapted access to the spa and pool. Let us know your specific needs so we can confirm availability.

The passport must have been issued less than 10 years ago and have a minimum validity of 3 months from the intended date of departure from the Schengen area.

The hotel is a non-smoking space in the indoor areas. There are designated smoking areas, but remember that smoking is not allowed in the rooms or on their balconies.

No. The service only runs to and from Tenerife South Airport (TFS).

If the passport does not meet the minimum validity requirements, the airline could deny boarding. It is advisable to check your documents before travelling and renew them if necessary.

One piece of hand luggage and one checked suitcase per passenger. If you are bringing a second checked suitcase, tell us when you book. Bikes, golf clubs, pushchairs and any other special luggage must be requested when you book the shuttle and depend on space. If you don't let us know in advance, it may be refused if there is no room in the vehicle. If you tell us in advance and there is any problem, we will let you know; if we say nothing, it travels with you. Luggage with batteries that cannot be removed, such as some electric bikes, is not allowed.

The person who holds the booking and does the check-in must be over 18 and present a valid ID document. Minors must stay accompanied by an adult. If they are not travelling with their father, mother or legal guardian, an authorisation signed by the legal guardian will be required, together with any documentation the hotel may request.

Yes, if the wheelchair is foldable or can be taken apart and you can get on the bus or minibus on your own. The shuttle has no adapted vehicles; if you need one, you'll have to book a separate specific service.

We're sorry about that. Write to us with the dates of your stay, the room number and a description of the item, and we'll check with our housekeeping team. Once we've confirmed we've found it, we'll quote you the shipping with Correos so you can pay for it and arrange the process.

Yes. Children under 2 must be included in the shuttle booking. They travel on an adult's lap: they do not take a seat, do not count as an extra place and are not charged.

The shuttle does not carry baby seats, and booster seats are not required. If you travel with a pushchair, tell us when you book: it counts towards the vehicle capacity.

The UP! service is adults only and includes access to the rooftop, with its infinity pool and jacuzzis, plus drinks and snacks: soft drinks, cava, beer, cocktails and spirits. Access to the UP! Terrace is included with every UP! room. If you have booked another room type, ask at reception about availability and price.

The maximum occupancy of our rooms is 3 people, depending on the category booked. The hotel does not have connecting rooms. However, if you'd like to stay near another room, you can let us know when booking or contact the hotel before your arrival. We'll make a note and try to allocate nearby rooms, always subject to availability.

Write to us at contactcenter@springhoteles.com for any question, change or issue related to the shuttle.

All our rooms have a kettle. If you need additional hangers, pillows or other items, you can request them at reception and our housekeeping team will bring them to your room, always subject to availability.

Choose a hotel pick-up at least 3 hours before your flight is due to depart. That way you reach Tenerife South Airport (TFS) with time to spare, even if traffic slows the route down.

All our rooms have an open, empty minibar that you can use as you like. We also have various drinks packs that you can book through the hotel app.

If the Sierra & González team finds it, they keep it at their offices. It is not taken to the hotel or sent on a later shuttle, so you have to collect it in person at Sierra & González S.A., Prolongación Nuestra Señora del Rosario, s/n – Oroteanda, 38632 San Miguel de Abona.

Before you go, write to us at contactcenter@springhoteles.com and we will check whether it has been found.

All our rooms have a tea and coffee service. If you would like it replenished daily, there is a supplement per day; ask at reception for the amount. It is included in UP! category rooms.

We accept cash payment in euros (for residents in Spain, up to a maximum of €1,000) and the following cards: AMEX, VISA, Mastercard, Maestro and Diners.

* Prices are indicative and may vary. Please check the current amount at reception.

For all guests who arrive after the restaurant closes, we prepare a cold dinner, provided the booking is half board.

Using the safe has a supplement depending on the room type booked. To activate it, you first need to collect the activator at reception.

Gentlemen may wear Bermuda-style shorts. Swimwear and sports shorts are not allowed.

Yes. In the wardrobe in your room you'll find a list with the laundry prices. You can put your clothes in the bag your chambermaid or reception will have provided and leave it on the bed.

Yes, all rooms have air conditioning, but it stops working if the balcony or terrace door is open.

Unfortunately there is no heating in the rooms.

You can charge all drinks to your room account and pay for them at the end of your stay at reception. Cash payment is not allowed at the bars and the restaurant.

By letting reception know the night before, you can enter the restaurant from 7am, where you'll find coffee, tea and a small selection of pastries.

You can book excursions at reception and with our Customer Experience team.

Unfortunately it's not possible, as the buffet restaurant does not open at midday.

Yes, it's possible by letting reception know in advance, and they'll inform you of the prices.

No, this isn't possible: in the restaurant you can only have the drinks ordered there.

You can use the pool even outside the lifeguard's service hours, but in that case it will be at your own risk. In any case, it's not possible to use it at night.

No. The pool is reserved for hotel guests only.

No. The facilities are for the exclusive use of guests staying at the hotel where they made their booking. However, you can visit the bars of our other hotels to enjoy the shows and live music; consumption is paid directly at the venue by card.

Yes. One of our two main pools is heated in winter, and the water stays between 20 and 25 °C. The outdoor spa pool, with water jets and hydromassage beds, is kept at around 27 °C. If you prefer warmer water, the indoor spa has a heated pool, at an extra cost and with prior booking.

Yes. The main pools have a hydraulic lift to help you get in and out of the water if you have reduced mobility, and the outdoor spa pool has step-free access. If you will need it, let us know when you book.