Frequently asked questions

Check-in is from 2:00pm and check-out until 12:00pm noon. Subject to availability, we can offer early check-in or late check-out.

Yes, free wifi throughout the hotel, in rooms and common areas.

No, it's not an adults-only hotel: at the Sir Anthony we welcome babies and children. They do, however, need to stay in a specific room type, as not all rooms allow occupancy with children. Let us know the ages when booking and we'll confirm the rooms available for your family.

We're opposite Playa del Camisón, with direct access, next to the Milla de Oro, in Playa de las Américas, within our complex.

How to get there:From the South airport (TFS)From the North airport (TFN)

Yes, we have free parking, subject to availability, with 2 spaces for people with reduced mobility and 1 space for electric cars.

The rooms at Sir Anthony, refurbished in 2023, combine contemporary design, comfort and exclusivity. All of them have a king-size bed, a Nespresso machine, a kettle with a selection of coffees and teas, a minibar, a TV with Chromecast, high-speed wifi, a safe, air conditioning, and bathrobes and slippers. The bathrooms come with premium Natura Bissé toiletries (the rest on request) and a professional hairdryer. Welcome water on your first day and daily turndown service.

Yes. At Sir Anthony we offer an exclusive wellness experience with Natura Bissé facial and body treatments, relaxing and therapeutic massages, couples' rituals and beauty treatments. We also have INDIBA® technology for facial and body treatments. All services require prior booking and are subject to availability. We have a treatment list with the corresponding prices.

At Sir Anthony we offer stays on a Bed & Breakfast (BB), Half Board (HB) and Full Board (FB) basis.

Breakfast: served in the Windsor restaurant and includes a full buffet with a wide selection of dishes cooked to order and à la carte options.

Half Board: includes breakfast and an à la carte dinner in the Windsor restaurant.

Full Board: includes breakfast, lunch and an à la carte dinner in the Windsor restaurant.

Guests who wish to can also enjoy the complex buffet instead of the à la carte service, keeping the conditions of their meal plan.

In addition, stays of 7 nights or more can exchange a Half Board or Full Board dinner for a dining experience in one of the complex's themed restaurants (subject to availability and conditions).

Drinks are not included in Half Board or Full Board, unless expressly stated in the booked rate.

Yes. In addition to the hotel's own facilities, Sir Anthony guests can enjoy much of the services and facilities of the Spring Hotels complex, which includes the Mediterranean Palace and the Cleopatra Palace.

These include the pools, restaurants, bars, lobby, leisure areas and the gym, access to which is free for Sir Anthony guests.

This benefit is exclusive to Sir Anthony guests and does not work the other way round: guests staying at the Mediterranean Palace or the Cleopatra Palace do not have access to the exclusive facilities and services of Sir Anthony.

We have a heated outdoor pool next to the ocean. Some categories have a pool or direct access; check the room type you've booked.

At Sir Anthony you can enjoy the exclusive Windsor restaurant, with à la carte breakfast, lunch and dinner. In addition, as a Sir Anthony guest, you'll have access to the dining offer of the Spring Hotels complex, which includes buffet restaurants, themed restaurants and bars at the Mediterranean Palace and the Cleopatra Palace.

Depending on your meal plan, you can choose between different dining options within the complex. Check with reception for the opening times, availability and conditions of each restaurant during your stay.

Pets are not allowed, except for assistance dogs.

Yes. At Sir Anthony we have the Make it Special programme, designed to turn any occasion into an unforgettable moment. We can arrange romantic surprises, welcome touches, special room decoration, special breakfasts, wellness experiences, dinners and other personalised details for celebrations such as birthdays, anniversaries, honeymoons or marriage proposals. All requests are subject to availability and require prior booking, preferably at least 48 hours in advance. Our Guest Assistant team will coordinate every detail and the booking will be confirmed in writing.

Yes, subject to availability. Write to us with your booking reference and dates and we'll send you the available upgrade options and their price. Free upgrades are not guaranteed and depend on occupancy at the time of arrival.

At Sir Anthony you can choose the exact number of your room before arrival thanks to Hotelverse. Through the link available on our website (and in some cases also provided by certain tour operators), you can view the hotel and select the room you prefer for an additional cost.

The amount is paid directly at the hotel on the day of arrival and is only charged if the selected room can finally be assigned. If for any reason it can't be confirmed, no charge will be applied.

At Sir Anthony, all rooms have a double bed (king-size). The suites also have a sofa bed in the lounge, which allows additional guests to be accommodated according to the maximum occupancy of the booked category.

Check-in is from 2:00pm and check-out until 12:00pm noon.

If you'd like a late check-out, you can request it from our Guest Assistant team on the day of your arrival. This service is subject to availability and has an additional cost. Confirmation is given during your stay and will depend on the expected occupancy for the departure day.

Yes, we can add a cot in all rooms free of charge. Only the suites can accommodate a third adult or two children under 12.

Yes. At Sir Anthony we can adapt our dining offer for guests with allergies, intolerances or special dietary needs, such as coeliac disease, lactose intolerance, vegetarian or vegan diets or other food requirements.

We recommend letting us know before your arrival, stating your booking reference and your needs, so that our kitchen team can prepare in advance. During your stay, our dining staff will be happy to advise you on the most suitable dishes and their allergens.

We have 2 adapted rooms. Let us know your specific needs so we can confirm availability.

At Sir Anthony, we only have smoking rooms on the ground floor. All other rooms are non-smoking.

The Windsor restaurant, the terrace and the pool area are also smoke-free spaces, in line with Spanish law (Ley 42/2010, amending Ley 28/2005 on health measures against smoking) and the hotel's policy to ensure the comfort and wellbeing of all our guests.

If you'd like to stay in a smoking room, we recommend requesting it when you book, as it's subject to availability.

The person checking in and making the booking must be over 18. Minors can stay as long as they are accompanied by a responsible adult. In exceptional cases of unaccompanied minors, you'll need to contact the hotel in advance to assess the situation and the documentation required.

If you think you've left an item behind during your stay, please contact us as soon as possible with your name, the dates of your stay, the room number and a detailed description of the item.

If the item is found, we'll keep it safe at the hotel. Collection or shipping must be arranged by the guest, covering the costs and dealing directly with the courier of your choice. Our team will hand the item over to the designated carrier.

We have consecutive rooms in certain categories. If you'd like this type of accommodation, we recommend requesting it when you book. Allocation is subject to availability and will only be guaranteed once the hotel expressly confirms it.

If you're travelling as a family or group, our team will be happy to advise you on the most suitable accommodation option for your stay.

Yes. All our rooms have a kettle and hangers.

If you need additional equipment during your stay, such as different types of pillows, our team will be happy to help, always subject to availability.

In addition, if you need other items that aren't part of the hotel's usual equipment, such as wheelchairs, mobility scooters, prams or other technical aids, we can help you arrange them through external partner companies. These services are subject to availability and may involve an additional cost.

Yes, we recommend booking, especially for dinner and for Canarian Soul Night on Wednesdays. You can do it online at any time from the restaurant page, or ask at reception when you arrive. If you are staying with us, tell us the day and time and we will have it ready.

On the Windsor page, in the food and drink section. The menus are there as PDFs, with a QR code so you can open them on your phone. We update them whenever they change, so what you see published is what you will find at the table.

Our Canarian evening at Windsor, every Wednesday. Island cooking read in a contemporary key, with local produce and live music. It is the restaurant's only themed dinner and it tends to fill up, so it is worth booking ahead.

It is served at Windsor and combines two things: a carefully put together buffet and a menu of hot dishes cooked to order. You can sit indoors or on the garden terrace, by the pool. It is included in every board plan, starting with bed and breakfast.

Yes. Windsor hosts both intimate celebrations and larger gatherings, and our team takes care of the arrangements: the space, the menu and the set-up. Write to us with what you have in mind and how many of you there will be, and we will suggest the format that fits best.

Drinks are charged separately, both on half board and on full board.

At the Mediterranean Palace and the Cleopatra Palace, the beds can be double or twin, configurable on request according to preference. At the Sir Anthony, all rooms have a King-size bed (there are no twin beds in this hotel).

Spa access is allowed from age 16, although one day a week parents can attend with their children.

Yes, you can choose between lunch or dinner, whichever suits you best.