Reviews of the Cleopatra Palace
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What guests who have already stayed here say
The Cleopatra Palace is a four-star hotel on the seafront of Playa del Camisón, in Playa de las Américas, with its colonnaded pool and the Thalasso-Spa on the ground floor. What it is like to stay here is not for us to tell: the guests who have been here tell it.
Real reviews from Cleopatra Palace guests
All reviews
TripadvisorBookingPosted on Booking
Ionela14 days agoVerified
☺Close to the beach, big room, nice view, good breakfast, polite staff, the hotel is very clean, quite hotel.. we can use the hotel towels at the beach. ☹Everything was excellent.Posted on BookingPeter22 days agoHotel review ☺Prime location right on the beach front. Brilliant dining area with a resident piano player at breakfast. Exceptionally clean rooms. Wonderful outdoor & indoor pools. Very friendly staff. ☹My inclusive transfer from the airport wouldn't take our golf bags despite being a big enough vehicle, so I had to spend €35 on a taxi.Posted on BookingYaryna30 days ago☺A very lovely, clean,and quiet hotel, located just steps away from the wonderful Camisón beach and delicious restaurants.Despite the large number of rooms,it feels as though you are the only guests there: you rarely run into anyone in the elevator, and there are no lines at breakfast. The staff is polite and promptly handles all requests. The breakfasts are delicious and hearty—especially the churros and Spanish cava.The premises are secure and guarded.Housekeeping services are provided every day.There is nice live music with delicious cocktails near the reception in the evening, though I would recommend adding more seating.Posted on GoogleSal G38 days agoThe air conditioner was a bonus. Good location near resturants with a discount if you are staying at the hotel. Breakfast was good and included in the booking. Room size is small.Posted on BookingRachel41 days agoFabulous luxury stay ☺The location which is right on the beach. fabulous views. The pool bar is superb as is the breakfast options. Friendly staff from the moment we checked in where we were offered champagne or refreshments. Plenty of sun loungers and fabulous pool/jacuzzi. Very clean luxury hotel. ☹If I had to pick anything, it would be maybe a more updated tv for the rooms. But couldn’t fault anything, it was a fabulous stay.Posted on BookingCaroline48 days agoLoved our 5 days in the Cleopatra ,we will be back ☺Right beside the beach and in the centre to everything ☹Nothing,all perfectPosted on Googlejohn duerden51 days agoI had a fantastic stay at the Cleopatra Hotel. The location is a real highlight — it’s right on the seafront, so beach access is literally just a few steps away. The breakfast was excellent, with a very good selection of food and drinks to choose from. One thing I really appreciated was that there are no sun‑bed wars. There’s no need for an early‑morning dash to reserve a spot — sun beds are easy to get throughout the day, which makes relaxing by the pool much more enjoyable. There isn’t much available for children, and ball games or inflatables aren’t allowed in the pool, so families might find the activities a bit limited. The rooms are small and a little dated, and there aren’t many plug sockets, so bringing an extension lead is definitely recommended. What truly makes this hotel stand out is the staff. They are amazing — friendly, welcoming, and always happy to help. Despite a few minor drawbacks, I would definitely return. The atmosphere, service, and beachfront location make it a great place to stay.Posted on GoogleAlex Zychowski55 days agoVery good hotel, unbeatable location and excellent service. Unfortunately let down a little by tired rooms that don't appear to have had any meaningful renovation since the hotel opened 30 years ago. Still spacious and clean with solid AC for those hotter calima nights. Wifi quite slow at times. Breakfast was among the best I've ever had.Posted on BookingArtur58 days ago☺Location is perfect ☹Instant coffee machine Insect running on the floor in the dining area 😞+1Posted on GoogleJulieann Evans63 days agoWe have just returned from this hotel we stayed for 10 nights . I read the reviews before I went and expected an outdated hotel . This hotel is unique in its own right . I love how it presents . You can get a hotel anywhere with up to date features and they are all the same . This hotel is unique and I liked it . The breakfast was lovely and catered for all . There was something for everyone . The staff were always helpful and they would go out of there way to resolve any issues for you . The pool was lovely and relaxing however there was Zumba every other day for those who love to stay fit . The rooms are dated but it suits the hotel , they are clean and tidy and the cleaners are amazing . Every day the cleaner left our room immaculate and topped up on shampoos towels etc daily . Of an evening you could roam into the sister hotel the meditaranian, and enjoy everything they had to offer . I have been in many hotels and this is deserving of its 4 stars . I really enjoyed the whole essence of this hotel .+18Posted on BookingAlma66 days agoGreat location and amazing staff ☺Amazing location, outdoor facilities great and look really good. You can upgrade in VIP facilities outside and swimming pool inside. Amazing restaurant sister hotel next to it. Only thing need to do is upgrade facilities in the rooms. when you arrive then they welcome you with drink and they take the luggage upstairs for you, really make you welcome☺️ The staff do everything if something is wrong to fix it. Our beds was really bad and they bring soft matress on the bed. The door on balcony couldn’t lock and they fix it. I would recommend this hotel if you want to relax and feel welcome🤗 ☹Furniture needs to be repaired and new beds need to be upgraded. Door locks need to be fixed. You hear a lot inside from noice outside. And cleaning little bit better, better to give tips sometimes.Posted on GoogleLaura Cristiano75 days agoPosted on Googlechristoph widuch86 days ago+1Posted on GoogleSnežana Maksimovič95 days ago+1Posted on GoogleKeith Yeo99 days agoWe stayed in early July. Wonderful hotel and staff. Everyone so friendly and amenable. Had to move rooms on night 2 due to a leak in the shower but staff upgraded us within the hour. Hotel close to all u need just mind the rocks in the sea (they hurt). We will definitely be back some time in the future. One minor, the hotel needs more day time activities or music around the pool+1Posted on GoogleStamanichi Stefan101 days agoThe hotel is really really great, altough the rooms are outdated. For the breakfast they have a lot of choices, natural juices, coffee, fruits, etc. Gabriela is a really great maid, she took care of our room for our entire stay. The staff is really friendly and they will help you in any situation. You have a place where can you buy tickets for excursions and for Siam and Loro Parque. The location of the hotel is really good, you have the beach right in front of the hotel. They have parking spots, but not so many. Also, the pool is big and they have a lot of sunbeds!+4Posted on BookingKirsty101 days ago☺Location, theme of the hotel, cleanliness+8Posted on BookingPatriicia119 days agoBest hotel on the golden mile ☺Everything about the hotel is brilliant, location, cleanliness, staff are amazing,, very friendly. We have been staying here for the last 13 years and the reception is always great when we arrive. We had a lady from Cuba doing the housekeeping and she was brilliant. So lovely and pleasant. Breakfast is so varied, 10 out of 10 all around ☹Everything was amazing+1Posted on BookingLiberty130 days agoVery enjoyable stay at the Cleopatra Palace. We will definitely be returning! ☺The Cleopatra Palace was clean and accommodating. On arrival we had welcome drinks and they ensured to keep our luggage in the luggage room until our check-in time was ready (2pm). When coming back to check-in officially, they explained that had to change our room due to their being a fault that needed to be fixed in the previous room. The room was clean and tidy and we had a lovely view overlooking the pool. Our A/C vent began to leak when we put it on but the hotel straight away got maintenance out to fix this. Breakfast had a great choice of everything including cooked breakfast, pastries, fruit, a cooking station to request omelettes, poached eggs etc; and the hotel is overall in a perfect location within Las Americas! ☹The rooms are slightly outdated in their design however this didn’t bother us at all. The room was extremely clean and was cleaned everyday too.Posted on BookingKelly130 days agoAbsolutely fantastic, we will definitely be back! ☺Absolutely fantastic, extremely clean, friendly and helpful staff, lovely food and also our flight wasn’t until the evening so we could use the spa to get showered before our flight. Glass of fizz on arrival is a lovely touch too, even when it was 1am when we arrived ☹Nothing!!Posted on BookingCaroline133 days ago☺The room was beautiful ,The view was excellent the cleaning girl did a wonderful job even laying out my pj's in a lovely way our room was 9218 the girl on the piano in the morning while we were having breakfast was amazing we loved it 😀 ❤️ see u in September hope to get the same room nearly forgot my husband James Kearney birthday was the 30th of May and they brought out a birthday 🎂 for him it was amazing so thank you very much 😊 ☹NothingPosted on GoogleMihaela M.135 days agoMy husband and I had the best holiday at Cleopatra Hotel! Everything was top-notch, from location,rooms, cleaning, hospitality to breakfast..And the interior of the hotel is so beautiful, resembling a cruise ship. Hats off, keep the good work! M.MicuPosted on GoogleCaitriona Dempsey141 days agoLocated in a nice area with plenty of shops, restaurants cocktail bars and a fabulous beach. The hotel rooms are slightly dated but very comfortable. Food was fabulous with great service and friendly staff.Posted on BookingShaun144 days agoshort stay ☺cleanliness and brightness ☹Breakfast could have had more qualityPosted on GoogleGiles Murray148 days agoReally enjoyed it here. Great pool, breakfast choice, friendly staff. Thank you allPosted on GoogleMelissa Weekes153 days agoA lovely hotel right on the Golden Mile with beautiful views out to sea. Everything was extremely convenient. Would definitely recommend to others.Posted on GoogleSteve Leake155 days agoGreat hotel, staff excellent, ideal location. Room with plunge pool excellent. Can't fault it.+2Posted on BookingVal168 days agoAlways a pleasure to stay here, warm welcome and great location. ☺Close to the beach in an area we like. Breakfast is relaxed and seating near the pool is good. Staff very helpful and the waitress at breakfast remembered us from last year! Beds are comfortable too. A little cake at breakfast for my birthday was a nice touch. ☹Nothing important,we have stayed many times, though there was one incident where someone (not the maid, we asked her) came into the room when we were out and removed some items including 2 cups we had brought up from the buffet (to use with the kettle provided), and a spoon I had brought from home; after speaking to reception they were returned but we never found out who came in, so a bit unsettling. But I hope it was an isolated incident: it won’t stop us returning! Only other thing- we would use the jacuzzi by the pool more if the water was warmer- only lukewarm so couldn’t sit in it for long.Posted on GoogleErika172 days agoWe had a great stay at this hotel, mainly thanks to its excellent location. It’s perfectly situated in Playa de las Américas, just a couple of steps from the beach, restaurants, and all the main attractions, definitely a big plus. We stayed in two different types of rooms. The standard room with a balcony was spacious, comfortable, and overall a good choice. It does show some signs of age, scratched furniture and damage bathtub and would definitely benefit from some renovation. However, the cleanliness was good, and you can easily overlook these details, as the room still remains nice overall. The hotel itself is beautiful and very well maintained. Breakfast was excellent, and the pool area is spacious, quiet, and relaxing, with a nice bar. However, I strongly do NOT recommend the rooms with a private pool on the terrace (top floor). We stayed there for three nights, and despite the room being very large and the terrace beautiful and clean, the experience was disappointing. The private pool is not heated, something that was never mentioned during or after booking. The water was freezing and completely unusable, making it pointless to even have it. Another issue was the terrace exposure. We were assigned a “sunset side” room, but in reality, the terrace stayed in the shade until around 3–3:30 pm, making it quite impractical to use for most of the day. Considering the price,almost double compared to a standard room, it really felt like a waste of money. It’s surprising and disappointing that a hotel of this level doesn’t offer heated private pools or clearly communicate these details. Overall, I would recommend this hotel, but only for the standard rooms. Avoid spending extra on the private pool option, it’s simply not worth it.+1Posted on BookingGleesonb174 days agoLovely hotel ☺Great location, very friendly staff, everything was clean and well maintained. Pool area was perfect for our trip and the breakfast buffet was great.
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