Our rooms

Check-in is from 3:00 pm and check-out is until 12:00 noon.

Late check-out is available subject to availability and only extends the use of the room. There is a supplement depending on how late you want to stay; ask at reception about availability and the amount on the day you leave, from 9:00 am.

Late check-out does not extend your board basis or include access to food and drink services after the official departure time.

Yes, subject to availability. Write to us with your booking number and dates and we'll send you the available upgrade options and their price. Free upgrades aren't guaranteed and depend on occupancy at the time of arrival.

You can tell us your preferences when booking or by writing to us with your booking number and we'll take them into account subject to availability. We can't guarantee a specific room unless you book a category that already includes that feature. The final allocation is made on arrival.

Yes, tell us your preference (two separate beds or a double bed) when booking or by writing to us with your booking number. We'll arrange it subject to availability.

Check-in is from 3:00 pm and check-out is until 12:00 noon. If your room is ready before the official check-in time, we will hand it over at no extra cost, although we cannot guarantee early check-in.

Late check-out is subject to availability and carries a supplement depending on how late you want to stay. Ask at reception about availability and the amount on the day you leave, from 9:00 am.

Our housekeeping team cleans the rooms from 8am to 3:30pm. If you'd like your room cleaned at a particular time, let us know at reception or via the Web App chat.

UP! is our exclusive experience for over-18s, designed for those looking for a more relaxed atmosphere and premium services. It includes access to the UP! Terrace, where you can enjoy an infinity pool, jacuzzis, a solarium and the UP! Lounge with drinks and dining service, plus exclusive programming at certain times. It also includes the use of pool towels and other benefits depending on your board basis and length of stay. You can find all the details and conditions on our Web App.

The maximum occupancy of the rooms is 4 people: up to 2 adults and 2 children, or a maximum of 3 adults. If you have any questions about your booking, we'll be glad to help.

Yes. Through our Web App, in the «Requests» section, you can ask for various items for your room, such as extra pillows, blankets, toilet paper, soap and other things available during your stay.

A kettle and an iron with ironing board are available to hire; ask at reception for the amount.

Yes, we have connecting rooms on floors 1 and 2. There are very few of them, so we recommend contacting us as far in advance as possible to arrange your request, always subject to availability.

No, the rooms don't have heating. Even so, thanks to Tenerife's mild year-round climate, the temperature is usually pleasant. If you need an extra blanket during your stay, you can request one on our Web App, in the “Requests” section, or at reception.

Yes. All our rooms have an empty minibar, so you can use it freely during your stay and keep your own drinks or food cold.