Frequently asked questions

You can book on our official website springhoteles.com, by phone on (+34) 822 249 355 or by email. Booking on the official website guarantees you the best price and exclusive benefits.

Check-in is from 3:00 pm. If you arrive earlier and your room is already free and clean, you can go up as soon as you have registered.

Check-out is at 12:00 noon. We can offer you a late check-out for a supplement (subject to availability). We can only confirm it on the day you leave: ask at reception from 9:00 am.

Check-in is from 3:00 pm and check-out is until 12:00 noon.

Late check-out is available subject to availability and only extends the use of the room. There is a supplement depending on how late you want to stay; ask at reception about availability and the amount on the day you leave, from 9:00 am.

Late check-out does not extend your board basis or include access to food and drink services after the official departure time.

Check-in is from 2:00 pm and check-out is until 12:00 noon. Subject to availability, we can offer early check-in or late check-out. Late check-out has a cost depending on how late you want to stay; ask at reception about availability and the amount on the day you leave, from 9:00 am.

Check-in is from 2:00 pm and check-out is until 12:00 noon. Subject to availability, we can offer early check-in or late check-out. Late check-out has a cost depending on how late you want to stay; ask at reception about availability and the amount on the day you leave, from 9:00 am.

Check-in is from 2pm and check-out until 12:00 noon. Subject to availability, we can offer early check-in or late check-out. Late check-out can only be confirmed on the day you leave: ask at reception from 9am.

The official check-in time is 3pm and check-out is 12:00 noon. We don't offer early check-in, but we have a luggage store where you can leave your suitcases; if the room is ready before 3pm, we'll let you know. Late check-out is subject to availability and has an additional charge: ask at reception on the day of your departure, from 9am.

Check-in and check-out times vary from hotel to hotel. You can find the times that apply to you in your booking confirmation email or in your hotel information.

If you need to arrive earlier or leave later, just ask at reception. Early check-in and late check-out are subject to availability and may carry an extra charge. Late check-out can only be confirmed on the day you leave: ask at reception from 9:00 am.

Yes. Booking directly on our official website guarantees you the best price: if you find a lower public rate for the same hotel, the same dates, the same room type, the same occupancy and the same board and conditions, we will match that price.

Email us at contactcenter@springhoteles.com telling us your booking and where you saw that rate, and our team will look into it with you. The guarantee is subject to conditions.

Thirty-four across the six hotels, plus two that belong to the group and are open to everyone: La Palapa Beach Club, on El Camisón beach, and the Hard Rock Cafe Tenerife.

By hotel: nine at the Vulcano, eight at the Arona Gran, seven at the Mediterranean Palace, six at the Bitácora, three at the Cleopatra Palace and one at the Sir Anthony, the Windsor restaurant.

Ten are restaurants, between buffets and à la carte. The rest are bars, terraces and snack bars by the pools.

Yes: if your booking meets your hotel's conditions, you can book the shuttle for free. It always has to be a booking made on our official website or through our contact center, for 7 nights or more, arriving at or leaving from Tenerife South Airport (TFS).

• Arona Gran Hotel, Hotel Bitácora and Hotel Vulcano: for now, both Hotel only and Flight + Hotel bookings.
• Mediterranean Palace and Cleopatra Palace: Flight + Hotel bookings only, from 5 October 2026.

In every case you have to book it in advance and receive the confirmation by email.

Yes, wifi is free throughout the hotel, both in the rooms and in the communal areas. Log in and register in our Hello Spring app to connect to our Hello Spring Hotels network, access all the hotel information, manage your booking and send us any request during your stay.

Yes, free Wi-Fi throughout the hotel, in the rooms and communal areas.

Yes, free wifi throughout the hotel, in rooms and common areas. You will be given the password at check-in.

Yes, free wifi throughout the hotel, in the rooms and in the communal areas. You get the password at check-in.

Yes, free wifi throughout the hotel, in rooms and common areas.

Yes, free wifi throughout the hotel, in rooms and common areas.

It's the most economical option. The package already includes the direct booking discount plus an additional discount for booking flight and hotel together, and it saves you time by cutting out intermediaries. If you have already booked hotel only and don't have your flights yet, you can rebook as a package and the hotel price will work out lower.

The flight + hotel product does not allow you to book several rooms in a single transaction, nor more than 3 adults per booking. If you need more than one room, make a separate booking for each one according to its occupancy. We recommend choosing the same hotel and the same flights (same airline and times) for all bookings so that all passengers travel together.

No. The shuttle has to be booked in advance and confirmed by email. You cannot just turn up at the airport or at the hotel pick-up point without a confirmed shuttle booking.

No, the hotel does not have parking. There is free street parking available in the streets near the hotel.

We do not have our own car park. However, we work with the Zentral Center car park, a few minutes' walk from the hotel. You'll find all the details, terms and rates in our Web App, in the «Welcome» section.

Yes, there is free parking, subject to availability, with 30 spaces, including 4 for guests with reduced mobility. There are no spaces for electric cars and they cannot be reserved.

Yes, there is free parking, subject to availability, with outdoor and underground spaces. There are spaces for reduced mobility and for electric cars. In total we have 43 car spaces (24 outdoor and 19 underground), 12 reduced mobility spaces, 6 for motorbikes and 6 for electric cars (3 outdoor and 3 underground). Spaces cannot be reserved.

Yes, we have free parking, subject to availability, with 2 spaces for people with reduced mobility and 1 space for electric cars.

No. There is a paid car park at the Zentral Center.

Yes, it's an adults-only hotel (16+).

No, it's not an adults-only hotel: at the Sir Anthony we welcome babies and children. They do, however, need to stay in a specific room type, as not all rooms allow occupancy with children. Let us know the ages when booking and we'll confirm the rooms available for your family.

We accept Visa, Mastercard and American Express. You can also pay in cash at the hotel reception, within the limits set by law: residents in Spain can pay invoices of up to €1,000 in cash.

* Prices are indicative and may vary. Please check the current amount at reception.

We accept cash payment in euros (for residents in Spain, up to a maximum of €1,000) and the following cards: AMEX, VISA, Mastercard, Maestro and Diners.

* Prices are indicative and may vary. Please check the current amount at reception.

For bookings made online through the Spring Hotels website and through our Contact Center, we accept credit and debit cards.

At our hotel receptions we accept cash in euros (€) and the following cards: Visa, Mastercard, Maestro and American Express.

We're on the seafront in Los Cristianos, at Avenida Juan Carlos I, no. 38. Tenerife South airport (TFS) is 17 km away, about 20 minutes by car, and Tenerife North (TFN) is 80 km away, around an hour. You can get here by taxi, bus or hire car.

How to get there:From the South airport (TFS)From the North airport (TFN)

The hotel is in Playa de las Américas, about 18 km from Tenerife South airport (TFS) (around 20 minutes by car) and 80 km from Tenerife North (TFN) (about 1 hour). You can get here easily by taxi, bus or hire car.

How to get there:From the South airport (TFS)From the North airport (TFN)

We're on the seafront of Playa El Camisón, next to the Golden Mile, in Playa de las Américas, within our complex. Tenerife South airport (TFS) is about 18 km away, roughly a 20-minute drive, and Tenerife North (TFN) about 80 km, around 1 hour. You can easily get here by taxi, bus or hire car.

How to get there:From the South airport (TFS)From the North airport (TFN)

The Mediterranean Palace is on the seafront of Playa El Camisón, next to the Golden Mile, in Playa de las Américas, within our complex. It's about 18 km from Tenerife South airport (TFS), roughly a 20-minute drive, and about 80 km from Tenerife North (TFN), around 1 hour. You can easily get here by taxi, bus or hire car.

How to get there:From the South airport (TFS)From the North airport (TFN)

We're opposite Playa del Camisón, with direct access, next to the Milla de Oro, in Playa de las Américas, within our complex. Tenerife South Airport (TFS) is about 18 km away, roughly a 20-minute drive, and Tenerife North Airport (TFN) about 80 km, around 1 hour. You can get here by taxi, bus or hire car, or book a private transfer from the airport when you reserve on our official website or through our contact center.

How to get there:From the South airport (TFS)From the North airport (TFN)

We're in Playa de las Américas. Tenerife South airport (TFS) is about 18.6 km away (roughly a 20-minute drive). You can get here by taxi, bus or hire car. The bus line is the 040 and the stop is the one at the Zentral Center.

How to get there:From the South airport (TFS)From the North airport (TFN)

Bed and breakfast, half board and all inclusive. Not every hotel offers all three, so check the one you want when you book.

• Bed and breakfast: the buffet breakfast.
• Half board: breakfast and one main meal, usually dinner.
• All inclusive: breakfast, lunch and dinner, plus snacks and drinks through the day.

Drinks with lunch and dinner are not included unless you are on all inclusive, which covers every drink on the list except a few premium ones, such as black labels or gran reserva wines.

The change and cancellation conditions depend on the rate you booked. Flexible rates let you change or cancel free of charge up to the deadline stated in their conditions, while non-refundable rates may not allow changes, cancellations or a refund of the amount paid.

Any change or cancellation has to go through the same channel you used to book:

• Booked on the Spring Hotels website: use the booking management link in your confirmation email.
• Booked by phone with our Contact Center: give the Contact Center a call.
• Booked through an online agency, OTA or tour operator: ask the agency or tour operator directly.

We recommend checking the specific conditions of your rate in your confirmation email before requesting any change or cancellation.

Seats and extras cannot yet be selected during the booking process. Once the package is complete, go to the airline's website with your flight booking reference and your email to add seats, meals, special assistance or luggage. If you don't choose a seat, one will be assigned to you at random at check-in. For any queries about the flights, you can email booking@maarlab.com.

Yes. With the 'choose your room' tool (Hotelverse) you can select the exact number of your room on the hotel map before you arrive, for a small supplement. You can use it when booking on our website and also from your booking confirmation email, entering your Booking ID. If you prefer, let us know your preferences (floor, quiet area, rooms close together) with your booking reference and we'll take them into account subject to availability.

Not at the buffets: you walk in during service hours.

At the à la carte restaurants you do, and it is worth doing it as soon as you arrive, because seating is limited:

• Jarea, at the Arona Gran Hotel
• Diabolo and Coal, at the Mediterranean Palace
• Windsor, at the Sir Anthony
• La Palapa Beach Club, on El Camisón beach

Reception will take care of it and tell you whether there is a table that night.

No. Even if your booking meets the conditions for the free service, you have to book the shuttle in advance and receive its confirmation by email.

It is a hotel for all kinds of guests: we welcome families and travellers of all ages.

It is a family hotel: we welcome guests of all ages.

Yes. Each restaurant and bar page carries its menus as PDFs, and it is always the current version: when the kitchen changes a dish, the link stays the same.

The buffets have no food menu, though some do publish their drinks list.

Your invoice is issued at the hotel reception at the end of your stay and covers your accommodation and the services booked directly at the hotel.

If you need the invoice to show specific tax details, give them to reception before you check out.

Baggage is added via the drop-down menu during booking and increases the deposit payable. If you didn't include it when booking, email booking@maarlab.com to add it for the corresponding cost.

Yes, we're a family hotel, with facilities and activities designed for all ages, including swimming pools, Springly World, the Mini Club and a full daily entertainment programme for the whole family.

Children are welcome and there is a children's pool, cots and highchairs in the restaurant, but the Vulcano is not an entertainment hotel: there is no mini club or kids' programme, and the atmosphere is quiet, with more adult guests than families. If you are looking for activities for children, Hotel Bitácora —same group, also in Playa de las Américas— has a Mini Club, Springly World and daily entertainment.

You can choose between bed and breakfast or half board. Half board includes breakfast and a buffet dinner; drinks are not included. This hotel does not offer all-inclusive.

We offer Bed & Breakfast, Half Board with house drinks (at dinner) and Premium All Inclusive. What's included and the timings are detailed in your rate.

We offer bed and breakfast. You can also use the other restaurants and bars in our complex, at a charge. This hotel does not operate on an all inclusive basis.

We offer bed and breakfast, half board and All Inclusive. All Inclusive is served mainly at The Pier, with snacks, selected drinks and dinners at themed restaurants depending on the length and conditions of your stay.

At Sir Anthony we offer stays on a Bed & Breakfast (BB), Half Board (HB) and Full Board (FB) basis.

Breakfast: served in the Windsor restaurant and includes a full buffet with a wide selection of dishes cooked to order and à la carte options.

Half Board: includes breakfast and an à la carte dinner in the Windsor restaurant.

Full Board: includes breakfast, lunch and an à la carte dinner in the Windsor restaurant.

Guests who wish to can also enjoy the complex buffet instead of the à la carte service, keeping the conditions of their meal plan.

In addition, stays of 7 nights or more can exchange a Half Board or Full Board dinner for a dining experience in one of the complex's themed restaurants (subject to availability and conditions).

Drinks are not included in Half Board or Full Board, unless expressly stated in the booked rate.

You can add breakfast and brunch, from 7:30am to 12:00 noon, or half board, which also includes buffet dinner from 6:30pm to 9:30pm. For lunch, from 12:30pm to 5pm, the La Palapa bar is available, at an additional cost depending on what you order from the menu.

Arona Gran Hotel, Hotel Bitácora, Hotel Vulcano, Mediterranean Palace and Cleopatra Palace.

Mare Nostrum Resort brought together three hotels in Playa de las Américas: Cleopatra Palace, Mediterranean Palace and Sir Anthony. They are now part of Spring Hotels, together with Arona Gran Hotel, Hotel Bitácora and Hotel Vulcano.

Yes. The hotel is part of our complex, together with Mediterranean Palace and Sir Anthony. From 6:00 pm the door connecting with the Mediterranean Palace opens, where you can dine at its buffet, The Pier, or at its à la carte restaurants, Coal and Diabolo. During the day, you can buy a DayPass at reception to use the Mediterranean Palace's pool, solarium, Splash Park and beach volleyball. You also have La Palapa Beach Club at your disposal. The Sir Anthony pool is for the exclusive use of that hotel.

Yes. The hotel is part of our complex, together with Cleopatra Palace and Sir Anthony, and you can use their shared facilities and dining venues.

Yes. In addition to the hotel's own facilities, Sir Anthony guests can enjoy much of the services and facilities of the Spring Hotels complex, which includes the Mediterranean Palace and the Cleopatra Palace.

These include the pools, restaurants, bars, lobby, leisure areas and the gym, access to which is free for Sir Anthony guests.

This benefit is exclusive to Sir Anthony guests and does not work the other way round: guests staying at the Mediterranean Palace or the Cleopatra Palace do not have access to the exclusive facilities and services of Sir Anthony.

Yes. Flight check-in is the passenger's responsibility and you must do it directly on the airline's website or app within the deadlines set by each carrier. Doing it on time avoids problems, especially with airlines such as Ryanair or easyJet.

Yes. We run a free shared bus or minibus shuttle between Tenerife South Airport (TFS) and Arona Gran Hotel, Hotel Bitácora, Hotel Vulcano, Mediterranean Palace and Cleopatra Palace.

You can book it for free with a booking of 7 nights or more made on our official website or through our contact center: at Arona Gran Hotel, Hotel Bitácora and Hotel Vulcano, for Hotel only or Flight + Hotel bookings; at Mediterranean Palace and Cleopatra Palace, for Flight + Hotel bookings only, from 5 October 2026. You book it through Manage booking, at least 2 calendar days before your stay, and you need its email confirmation to travel.

No. The free shuttle is only for bookings made on our official website or through our contact center. Bookings made through agencies, tour operators or other booking websites do not include it.

You cannot enter the restaurants in swimwear or with a bare torso, and sportswear is not allowed in the evening.

For dinner, some ask for a little more:

• Windsor, at the Sir Anthony: smart casual.
• Jarea, at the Arona Gran: casual dress, no beachwear or flip-flops.
• Buffet Las Vistas, at the Arona Gran: casual dress.
• Las Salinas, at the Vulcano: casual dress.

At the pool bars, terraces and snack bars there is no need to change.

The rooms at Sir Anthony, refurbished in 2023, combine contemporary design, comfort and exclusivity. All of them have a king-size bed, a Nespresso machine, a kettle with a selection of coffees and teas, a minibar, a TV with Chromecast, high-speed wifi, a safe, air conditioning, and bathrobes and slippers. The bathrooms come with premium Natura Bissé toiletries (the rest on request) and a professional hairdryer. Welcome water on your first day and daily turndown service.

La Palapa Beach Club and the Hard Rock Cafe Tenerife are open to everyone, whether you are staying with us or not. If you are a guest at one of our hotels nearby, you get 15% off the Hard Rock menu.

At the hotel restaurants you can invite family or friends to join you for lunch or dinner. Let reception know beforehand and they will tell you about availability, conditions and the price.

Yes. At Sir Anthony we offer an exclusive wellness experience with Natura Bissé facial and body treatments, relaxing and therapeutic massages, couples' rituals and beauty treatments. We also have INDIBA® technology for facial and body treatments. All services require prior booking and are subject to availability. We have a treatment list with the corresponding prices.

On the hotel side we can change the accompanying guest's name. On the flight side you must contact the airline directly (for example easyJet or Ryanair) to change the name or split the booking into two references. If you need help, email us at booking@maarlab.com.

No. It is a shared bus or minibus with other Spring Hotels guests, operated by the company Sierra & González. It leaves at fixed times, every hour, and is not an on-demand service.

The hotel has two main pools on the level 0 solarium, one of them heated all year round, with a jacuzzi right beside them.

The UP! area adds an infinity pool, a glass pool and a jacuzzi, with access reserved for UP! rooms and UP! Suites.

The hotel has several pools designed for all ages. There's a main family pool, the Medusa Pool, which in summer is for family use and in winter is reserved exclusively for guests over 18, a children's pool, a pool with water slides, an outdoor spa pool for over-18s and, for those enjoying the UP! experience, an infinity pool exclusively for over-18s on the UP! terrace, with a relaxing atmosphere and privileged views.

There is a Roman-inspired main pool of around 300 m² (1.50 m deep), with a jacuzzi and a children's pool, plus 400 sunbeds with towels for our guests. The water is heated: between 26 and 27 °C in winter and between 28 and 30 °C in summer. Opening hours are 9:00 am to 6:00 pm in winter and 9:00 am to 7:00 pm in summer, with a lifeguard on duty throughout.

There is a main circular pool of around 1,255 m², a children's pool and the Splash Park. A lifeguard is on duty from 9:00 am to 6:00 pm in winter and from 9:00 am to 7:00 pm in summer. The pools are heated: between 26 and 27 °C in winter and between 28 and 30 °C in summer.

The main pool has a hydraulic lift for guests with reduced mobility.

We have a heated outdoor pool next to the ocean. Some categories have a pool or direct access; check the room type you've booked.

We have 2 main pools (one heated and one not), an outdoor spa pool, a children's pool, the Balance Terrace with an infinity pool and an UP! area with an infinity pool, glass pool and jacuzzi. The spa also has a heated indoor pool, at an additional cost and with prior booking. The Balance and UP! pools are adults-only areas (18+), with an extra cost depending on whether you book them in advance or pay for the services in-house.

We usually look after you in Spanish, English, French and German, both in the hotels and at our Contact Center, which can often help in Italian, Ukrainian and Russian too.

If you need help in another language, just tell us and we will find a way to understand each other.

Pets are not allowed, except for assistance dogs.

Pets aren't allowed, except assistance dogs.

No pets of any kind are allowed, nor are emotional support animals.

Only properly accredited assistance dogs are admitted, in accordance with the applicable regulations.

No pets of any kind are allowed in the rooms, the facilities or the communal areas of our hotels. Emotional support animals are not allowed either.

Only properly accredited assistance dogs are admitted, in accordance with the applicable regulations. We recommend letting the hotel know before you arrive so the team can get everything ready.

Pets are not allowed, except for assistance dogs.

Pets are not allowed, except for assistance dogs.

Pets of any kind are not allowed in the rooms, facilities or common areas of our hotels. Emotional support animals are not allowed either.

Only properly accredited assistance dogs are admitted, in line with the applicable regulations. We recommend letting the hotel know before you arrive so the team can get everything ready for your stay.

Our hotels do not keep animals of their own in their facilities or common areas.

Yes. Our flight agents handle the change. Please bear in mind that we work with dynamic pricing and that airline fares and penalties can vary. If you change the flights yourself, they may not be reflected in your Spring personal area, although you will have the airline's confirmation email.

Yes. We have the Thalasso Spa, with a thermal circuit and wellness and beauty treatments, open Monday to Saturday from 10:00 am to 6:00 pm. Access is chargeable; ask about prices and book your treatments at the spa reception.

The gym is free for our guests and opens every day from 7:00 am to 10:00 pm; remember to bring your room key or card to get in. From Monday to Friday, between 10:00 am and 6:00 pm, there is also a professional trainer on hand.

The hotel has a free gym for all guests over 16. It's open every day from 8am to 10pm. To use it, you need to ask for the key at reception each time.

There's also the Family Spa, open Wednesday to Sunday, from 10am to 6pm. You can find information about treatments, available services and prices on our Web App.

Spa: a paid service, by appointment, with treatments and a water area, shared between the Cleopatra, the Mediterranean and the Sir Anthony. Treatments run from 10:00 am to 6:00 pm, with the desk open until 7:00 pm.

Gym: it is at the Mediterranean Palace, has an entry fee and opens from 8:00 am to 7:00 pm.

The complex has a gym, a spa and a wellness and beauty centre. Gym: chargeable, by the day or by the week, and free with All Inclusive; 8:00 am to 7:00 pm. Spa: 10:00 am to 6:00 pm, with reception until 7:00 pm, on the ground floor of the Hotel Cleopatra Palace, with a water area and treatments (chargeable and by appointment). Wellness and beauty centre: 11:00 am to 7:00 pm, on the ground floor of the Hotel Sir Anthony, treatments in cabins only (chargeable and by appointment).

We have a Spa, circuit and treatments, with prior booking directly at the spa to confirm availability and prices. Open from 10am to 6pm, Monday to Saturday. The gym is free to use and opens from 7am to 7pm.

Through Manage booking. You'll find the link in your booking confirmation email. There you choose your journey and enter your flight number, how many passengers are travelling and any special luggage or other needs.

If you book Flight + Hotel at Mediterranean Palace or Cleopatra Palace, from 5 October 2026 you can also add it during checkout.

Yes. We have a full entertainment programme, with daytime and evening activities for all ages: sport, games, workshops, live music and shows every night. You can check the up-to-date schedule during your stay on our Web App.

UP! is the adults-only rooftop area at the Vulcano, the Arona Gran and the Bitácora, with an infinity pool, jacuzzi and sun terrace. It has its own bar too: soft drinks, beer, cava, cocktails and spirits, plus snacks.

Access is included if you stay in an UP! room. If not, at some hotels you can go up by paying a supplement that depends on your room type and the dates. Ask at reception.

Yes. Arona Gran Hotel is right on the seafront, so the vast majority of our rooms have sea views, although in some the view is partial.

The terraces of the UP! rooms and UP! Suites, on the upper floors, have the best panoramic views. Sea view rooms face the ocean directly, while side sea view rooms have a partial outlook.

At the latest, 2 calendar days before your stay begins. For example: if your stay starts on Friday the 10th, book it by Wednesday the 8th at the latest.

If there are fewer than 2 days left, write to us at contactcenter@springhoteles.com. We'll try, but it depends on availability and we can't guarantee it.

At the Arona Gran Hotel you will find the Las Vistas buffet restaurant, serving breakfast and dinner; the Jarea à la carte restaurant, open for lunch and, two evenings a week, for dinner with a set menu; and the Aguaviva snack bar, with service at the bar or on the terrace.

Check the menus and opening times of all of them on our Arona Gran Hotel gastronomy page.

At the Hotel Bitácora we have a buffet restaurant and bars. See all the restaurants, menus and opening times on our dining page.

The Cleopatra Palace and our complex have several restaurants and bars, with buffet and à la carte options: Coal, Diabolo, La Palapa, Hard Rock Cafe and the Windsor restaurant, among others, at a charge. Discover the full dining offer, menus and opening hours at Cleopatra Palace dining.

The Mediterranean Palace and our complex have a wide choice of restaurants and bars, with buffet and à la carte options. See all the restaurants, menus and opening hours here: Mediterranean Palace dining.

At Sir Anthony you can enjoy the exclusive Windsor restaurant, with à la carte breakfast, lunch and dinner. In addition, as a Sir Anthony guest, you'll have access to the dining offer of the Spring Hotels complex, which includes buffet restaurants, themed restaurants and bars at the Mediterranean Palace and the Cleopatra Palace.

Depending on your meal plan, you can choose between different dining options within the complex. Check with reception for the opening times, availability and conditions of each restaurant during your stay.

At the Hotel Vulcano we have a buffet restaurant and several bars. You can see all our dining offer, menus and opening times on our gastronomy page. Las Salinas restaurant: breakfast from 7:30am to 12:00 noon and dinner from 6:30pm to 9:30pm. La Palapa bar: from 10am to 5pm. La Cascada bar: from 5:30pm to 12:00 midnight, for a drink with live music. Maracaná bar (sports bar), with TV programmes, from 12:00 noon to 12:00 midnight.

If the airline changes or cancels your flight, email the Maarlab team at booking@maarlab.com so we can review your case and help you deal with the issue.

Let reception know and we will sort it out.

If you arrive after the restaurant closes and you are on half board, we will put together a cold dinner for you. And if you leave very early, at several hotels you can have coffee, tea, juice and pastries before the buffet opens, as long as you tell us the night before.

Times vary from one hotel to another, so check yours at reception.

Spring Hotels is made up of six hotels in the south of Tenerife. Spring Arona Gran Hotel is a 4-star hotel on the seafront in Los Cristianos, close to Los Tarajales beach. Spring Hotel Bitácora and Spring Hotel Vulcano are 4-star hotels in Playa de las Américas, close to the Golden Mile and to El Camisón and Las Vistas beaches.

Mediterranean Palace and Cleopatra Palace are 4-star hotels, while Sir Anthony is a 5-star hotel. The three of them share the same complex, next to El Camisón beach and the Golden Mile of Playa de las Américas. Sir Anthony sits right on the seafront.

Yes. You can book just your arrival, just your departure or both journeys. They are independent, so you can change or cancel one without touching the other.

The vast majority of rooms have a balcony and, depending on the floor or the category booked, a terrace with sun loungers.

Both the hotel and the flights work with dynamic pricing, which changes according to demand and dates, so they are not always comparable from one year to the next. Booking in advance usually secures the best price and availability.

Yes. We have early booking offers and discounts for longer stays, subject to availability and to the conditions of each promotion. Have a look at our current offers on springhoteles.com or through our Contact Center and find the one that suits your stay best.

Congratulations! Let us know in advance with your booking reference, the date and the reason for the celebration. We can help you arrange details such as a cake, flowers or a bottle of champagne or cava. Write to us at arona@springhoteles.com.

Yes, we'll be delighted to help you celebrate a special occasion. We have different packages for birthdays, anniversaries, honeymoons and other celebrations. You can see all the options, prices and conditions on our Web App, in the “Requests” section.

Congratulations! Let us know in advance with your booking number, the date and the reason for the celebration. As a courtesy we prepare a welcome treat (water, cava, chocolates or fruit) for direct, web and VIP guests. We also have celebration packages at a charge (Romantic Room, Premium Romantic Room, Birthday Room, Premium Birthday Room and flower bouquets). Write to us and we will tell you the details, the prices and how to book them.

Congratulations! Let us know in advance with your booking number, the date and the reason for the celebration. As a courtesy we prepare a welcome treat (water, cava, chocolates or fruit) for direct, web and VIP guests. We also have celebration packages at a charge (Romantic Room, Premium Romantic Room, Birthday Room, Premium Birthday Room and flower bouquets). Write to us and we will tell you the details, the prices and how to book them.

Yes. At Sir Anthony we have the Make it Special programme, designed to turn any occasion into an unforgettable moment. We can arrange romantic surprises, welcome touches, special room decoration, special breakfasts, wellness experiences, dinners and other personalised details for celebrations such as birthdays, anniversaries, honeymoons or marriage proposals. All requests are subject to availability and require prior booking, preferably at least 48 hours in advance. Our Guest Assistant team will coordinate every detail and the booking will be confirmed in writing.

Congratulations! Let us know in advance with your booking reference, the date and the reason for the celebration. We can help you arrange details such as room decoration, a cake, flowers or a bottle of cava. Write to us at contactcenter@springhoteles.com to see prices and available options.

When booking you pay a deposit (non-refundable) and the rest on arrival at the hotel. We operate cashless. At check-in you will need to present a valid ID document and the original card used to make the booking.

Every hour, with the same timetable all year round:

• Tenerife South Airport (TFS) to hotel: it leaves on the hour, from 9am to 9pm.
• Hotel to Tenerife South Airport (TFS): each hotel has its own pick-up minute. Cleopatra Palace and Mediterranean Palace share a stop next to Hard Rock Cafe Tenerife at :50 (7:50am to 7:50pm); Hotel Bitácora on the hour (8am to 8pm); Hotel Vulcano at :05 (8:05am to 8:05pm); and Arona Gran Hotel at :15 (8:15am to 8:15pm). The shuttle reaches Tenerife South Airport (TFS) at half past the hour.

Traffic may shift the times by a few minutes.

Yes, subject to availability. Write to arona@springhoteles.com with your booking number and the dates of your stay and we will send you the upgrade options and their price. To confirm the upgrade, the corresponding amount must be prepaid.

Yes, subject to availability. Write to us with your booking number and dates and we'll send you the available upgrade options and their price. Free upgrades aren't guaranteed and depend on occupancy at the time of arrival.

Yes, subject to availability. Write to us with your booking reference and dates and we'll send you the available upgrade options and their price. You can also request it directly at reception, subject to availability and for a charge.

Yes, subject to availability. Write to us with your booking reference and dates and we'll send you the available upgrade options and their price. You can also request it directly at reception, subject to availability and for a charge.

Yes, subject to availability. Write to us with your booking reference and dates and we'll send you the available upgrade options and their price. Free upgrades are not guaranteed and depend on occupancy at the time of arrival.

Yes, subject to availability and the rate difference. We can quote you an upgrade to Pool View, UP! XL, terrace, UP! XL Room or UP! Room depending on the inventory. The upgrade is confirmed in writing once you confirm it and there's availability.

No. Your name will be on the service list. When you land at Tenerife South Airport (TFS), go to the Sierra & González desks 7 and 8 in the arrivals area and they will show you to your shuttle.

Yes. Travel agencies can join Spring PRO, our professional channel with specific conditions and benefits for managing bookings.

You can access the programme at Spring PRO.

If you are booking as a guest, you will find exclusive benefits when you book directly on the official Spring Hotels website.

The package deposit is non-refundable. Cancelling the hotel part is free of charge, but the flights are governed by the airline's conditions (they can usually be amended for a penalty, depending on the fare). If you can't travel, it's usually best to reschedule the dates so as not to lose the deposit: let us know alternative dates and we'll check availability and any penalty.

You can let us know your preferences when booking or by writing to us with your booking reference and dates, and we'll take them into account subject to availability.

You can tell us your preferences when booking or by writing to us with your booking number and we'll take them into account subject to availability. We can't guarantee a specific room unless you book a category that already includes that feature. The final allocation is made on arrival.

Yes. With the 'choose your room' tool (Hotelverse) you can select the exact number of your room on the hotel map before you arrive, for a small supplement. You can use it when booking on our website and also from your booking confirmation email, entering your Booking ID. If you prefer, let us know your preferences (floor, quiet area, rooms close together) with your booking reference and we'll take them into account subject to availability.

At Sir Anthony you can choose the exact number of your room before arrival thanks to Hotelverse. Through the link available on our website (and in some cases also provided by certain tour operators), you can view the hotel and select the room you prefer for an additional cost.

The amount is paid directly at the hotel on the day of arrival and is only charged if the selected room can finally be assigned. If for any reason it can't be confirmed, no charge will be applied.

You can let us know your preferences when booking or by writing to us with your booking reference, and we'll take them into account subject to availability. We can't guarantee a specific room unless you book a category that already includes that feature. The final allocation is made on arrival.

Have a look in your junk or spam folder first. If you cannot find the email and you booked directly with us, write to contactcenter@springhoteles.com with the lead guest name and the dates of your stay and we will resend your confirmation.

If you booked through another agency or provider, ask whoever handled your booking for it.

• Arona Gran Hotel, Hotel Bitácora and Hotel Vulcano: at hotel reception.
• Cleopatra Palace and Mediterranean Palace: at the shared stop next to Hard Rock Cafe Tenerife.

Be there 10 minutes early. The shuttle keeps to its timetable and cannot wait.

Our rooms have two single beds. If you prefer a double bed, write to us at arona@springhoteles.com and our housekeeping team will prepare it for you, subject to availability.

Only our UP! Suites have a double bed, measuring 200 x 200 cm.

Yes, tell us your preference (two separate beds or a double bed) when booking or by writing to us with your booking number. We'll arrange it subject to availability.

Yes, let us know your preference (two separate beds or a double bed) when booking or by writing to us with your booking reference. We'll do our best subject to availability.

Yes. Tell us your preference (two separate beds or a double bed) when booking or write to us with your booking number. We will do our best subject to availability.

At Sir Anthony, all rooms have a double bed (king-size). The suites also have a sofa bed in the lounge, which allows additional guests to be accommodated according to the maximum occupancy of the booked category.

All our rooms have two single beds made up together, pushed side by side as one double bed. We don't have double beds, and they can't be separated either: the two bedside tables are fixed to the headboard.

Reservations: +34 822 249 355. Email: contactcenter@springhoteles.com.

Contact and location for each hotel:

• Cleopatra Palace contact and location
• Mediterranean Palace contact and location
• Sir Anthony contact and location

Your booking confirmation email sets out the conditions and the payment breakdown, so you will see there whether anything is still outstanding.

If you booked directly with us and would rather we checked, write to contactcenter@springhoteles.com with the lead guest name and the booking number. If you booked through another agency or provider, check with whoever sold you the stay, because payment is handled by the booking channel.

Yes. Adding the flights brings the final price down and saves you time. Email us at contactcenter@springhoteles.com or call us on +34 922 795 778 with your booking reference.

At the shared stop next to Hard Rock Cafe Tenerife, at :50 past each hour (7:50am to 7:50pm). Both hotels use the same stop. Open it in Google Maps. If it has to move temporarily because of traffic or a road closure, we will let you know by email and update this page.

Check-in is from 3:00 pm and check-out until 12:00 noon. We can offer early check-in or late check-out subject to availability, sometimes for a charge. Late check-out cannot be confirmed until the day you leave: ask at reception from 9:00 am. If your return flight leaves in the afternoon or evening, ask us about the courtesy room for a shower or to get changed.

Check-in is from 3:00 pm and check-out is until 12:00 noon. If your room is ready before the official check-in time, we will hand it over at no extra cost, although we cannot guarantee early check-in.

Late check-out is subject to availability and carries a supplement depending on how late you want to stay. Ask at reception about availability and the amount on the day you leave, from 9:00 am.

Check-in is from 2:00 pm and check-out is until 12:00 noon. We can offer early check-in or late check-out subject to availability, at a cost. Late check-out has a cost, except for web and direct guests, for whom it is free until 4:00 pm subject to availability. For all other guests there is a supplement depending on the time, as long as occupancy allows; ask at reception about the amount and availability on the day you leave, from 9:00 am. You also have a luggage store and the option of a shower.

Check-in is from 2:00 pm and check-out is until 12:00 noon. We can offer early check-in or late check-out subject to availability, sometimes at a cost. Late check-out has a cost, except for web and direct guests, for whom it is free until 4:00 pm subject to availability. For all other guests there is a supplement depending on the time, as long as occupancy allows; ask at reception about the amount and availability on the day you leave, from 9:00 am. You also have a luggage store and the option of a shower.

Check-in is from 2pm and check-out until 12:00 noon.

If you'd like a late check-out, you can request it from our Guest Assistant team on the day of your arrival. This service is subject to availability and has an additional cost. Confirmation depends on expected occupancy and can only be given on the day you leave: ask at reception from 9am.

For changes, cancellations, refunds or the status of your payment, contact the agency or provider you booked with directly, as they handle their own commercial conditions and take the payment.

For anything to do with your stay, such as room preferences, celebrations or special requirements, you can write to contactcenter@springhoteles.com with your name and your booking reference. These requests are subject to availability and do not change the conditions you booked.

British citizens must travel with a valid passport and meet the entry requirements set by the Spanish authorities and the Schengen area.

You'll need to wait for the next available shuttle. It runs on a fixed hourly timetable and is not an individual private transfer.

All three hotels are in Playa de las Américas (Arona, Tenerife), right on the seafront of Playa del Camisón and next to the Golden Mile:

• Cleopatra Palace · Av. las Américas, s/n, 38650 Playa de las Américas, Santa Cruz de Tenerife · +34 822 249 355 · Getting there: from the South airport · from the North airport
• Mediterranean Palace · Av. las Américas, s/n, 38650 Playa de las Américas, Santa Cruz de Tenerife · +34 822 249 355 · Getting there: from the South airport · from the North airport
• Sir Anthony · Av. las Américas, s/n, 38650 Playa de las Américas, Santa Cruz de Tenerife · +34 822 249 355 · Getting there: from the South airport · from the North airport

Yes. If your booking includes a child up to 2 years old, we'll automatically add a cot to the room. Extra beds are set up according to the room's occupancy and the capacity of the category booked, so there's no need to request them in advance.

Yes, we can add a cot or extra bed depending on the room type and the number of people on the booking. There is no additional cost as long as they match the people included in the booking. If you want to add another person (maximum 3 per room), there would be an additional cost. To do so, write to us at contactcenter@springhoteles.com.

Yes, we can add a cot or an extra bed depending on the room type and availability, at no extra cost. Just let us know along with your booking number.

Yes. We can add a cot, a high chair or an extra bed depending on the room type and availability. Let us know along with your booking number and we will have it ready before you arrive.

Yes, we can add a cot in all rooms free of charge. Only the suites can accommodate a third adult or two children under 12.

No. All our hotels have come together on a single website, Spring Hotels, so marenostrumresort.com is no longer an independent site. If you go to that address or follow an old link, we take you to the equivalent page on springhoteles.com.

Here is each hotel:

• Cleopatra Palace
• Mediterranean Palace
• Sir Anthony
• Arona Gran Hotel
• Hotel Bitácora
• Hotel Vulcano

No. UK citizens must travel with a valid passport.

All our hotels are in the south of Tenerife and have a beach within easy walking distance.

• Arona Gran Hotel: the Los Cristianos seafront promenade, the harbour, the shopping area and the Los Cristianos beaches. The hotel is right on the seafront.
• Hotel Bitácora and Hotel Vulcano: Las Vistas beach, El Camisón beach, the Golden Mile of Playa de las Américas, restaurants, shops and Golf Las Américas.
• Mediterranean Palace, Cleopatra Palace and Sir Anthony: El Camisón beach, Las Vistas beach, the Golden Mile, the Pirámide de Arona, Hard Rock Cafe Tenerife and the leisure and dining on offer in our complex.

The most popular excursions and activities include Teide National Park, whale and dolphin watching, trips to Masca and the Los Gigantes cliffs, Icod de los Vinos and Garachico, Santa Cruz and La Laguna, Siam Park and Loro Parque, day trips to La Gomera and walking routes around the island. Teide is still the most visited attraction in Tenerife.

There are also several golf courses in the south of the island. At hotel reception we can tell you about excursions, tickets, activities and car hire, and help you book them. These services are provided by external suppliers, are subject to availability and may carry an extra charge.

• If it's delayed: when you land, go to desks 7 and 8. You'll be moved to a later shuttle at no extra cost, subject to availability.
• If it's cancelled and you arrive the next day: go to the Sierra & González desks 7 and 8 as well and ask for a seat on the next available shuttle.
• If you arrive outside the shuttle's hours (it leaves Tenerife South Airport (TFS) from 9am to 9pm): you cannot use it. There is no alternative service and we do not cover taxis or private transfers.

Yes, in all the room types available on our website it's possible to add an extra bed for a third person. The extra bed measures 90 cm wide × 190 cm long.

Yes. No restaurant or bar changes its name: you will still find Buffet Cleopatra, The Pier, Coal, Diabolo, Windsor, Hard Rock Cafe Tenerife and La Palapa Beach Club, among others.

See them all on our gastronomy page.

Yes. Let us know in advance, giving your booking reference, the dates of your stay and the type of allergy, intolerance or diet you need (coeliac, lactose-free, vegetarian, vegan, diabetic, etc.), so that our kitchen can take it into account. In any case, on arrival at the restaurant please introduce yourself to the maître, who will show you the buffet and how it works. We cannot guarantee the complete absence of traces, as it's a buffet service.

Yes. If you have any allergy, food intolerance or special dietary need, let us know before you arrive, giving your booking number and the type of allergy or diet. Once at the hotel, our catering team will tell you the available options and help you during your stay. We also have gluten-free options, on request with 24 hours' notice.

Yes. Let us know in advance with your booking number and the type of allergy or intolerance (coeliac, lactose free, vegetarian, vegan, diabetic, and so on). Tell reception as well and, once at the buffet or restaurant, speak to the maître d', who will point out the dishes you can have.

Yes. Let us know in advance with your booking number and the type of allergy or intolerance (coeliac, lactose free, vegetarian, vegan, diabetic, and so on). Tell reception as well and, once at the buffet or restaurant, speak to the maître d', who will point out the dishes you can have.

Yes. At Sir Anthony we can adapt our dining offer for guests with allergies, intolerances or special dietary needs, such as coeliac disease, lactose intolerance, vegetarian or vegan diets or other food requirements.

We recommend letting us know before your arrival, stating your booking reference and your needs, so that our kitchen team can prepare in advance. During your stay, our dining staff will be happy to advise you on the most suitable dishes and their allergens.

Yes. All our dishes are properly labelled. In any case, it's best to let the staff know so they can point out the available options.

Update it through Manage booking, using the link in your booking confirmation email. If there are fewer than 2 calendar days left before your stay, ask at reception or write to us: we take care of it. Beyond that deadline it depends on availability, so do not count on it until we confirm it. Write to us at contactcenter@springhoteles.com.

No. For tourist trips of up to 90 days within a 180-day period, British citizens do not need a visa, provided they meet the entry requirements in force.

No. Spring Hotels does not refund taxis you take on your own, whether because you missed the shuttle or in situations outside the service conditions.

Yes. We have 8 adapted rooms on the first floor, close to reception, with pool views and adapted access. Tell us about your mobility needs when booking so we can confirm availability.

The hotel's communal areas are accessible. The main pools do not have a hoist; the outdoor spa does have one, and so does the indoor spa, which is chargeable.

We have 8 rooms with an adapted bathroom, ramps or lifts, and a pool hoist in two pools. Tell us your needs so we can confirm availability.

There are no adapted rooms. If you have specific accessibility needs, write to us before booking and we will tell you what options there are in our complex.

Yes. There are 14 adapted rooms and accessible communal areas. Tell us your specific needs when booking so we can confirm which room type is available.

We have 2 adapted rooms. Let us know your specific needs so we can confirm availability.

We have 13 adapted rooms and adapted access to the spa and pool. Let us know your specific needs so we can confirm availability.

The passport must have been issued less than 10 years ago and have a minimum validity of 3 months from the intended date of departure from the Schengen area.

Because each platform updates names on its own and on its own schedule. Tripadvisor, Booking and other booking sites, and social media profiles, may keep showing Mare Nostrum Resort for a while as the changes go through.

They are the same hotels, with the same team and in the same place. We are updating our profiles and asking each platform to change the name, so for a while you may see us under both names.

To book safely, always do it at springhoteles.com or by calling +34 822 249 355: booking on the official website guarantees the best price and exclusive perks.

Yes. We still organise weddings, celebrations, meetings and corporate events. Explore our spaces and request your proposal at Events and celebrations.

If you would like to celebrate by the sea, also discover La Palapa Beach Club, on El Camisón beach.

The hotel is a smoke-free space: smoking is not allowed in the indoor communal areas, in the rooms or on their terraces. There are designated smoking areas on the solarium and at the hotel's main entrance.

Smoking isn't allowed in the rooms or on the balconies. For everyone's comfort, the hotel has designated smoking areas: on the benches at the pool entrance, on the terrace of the Fun Bar (left side) and in the area to the right of the hotel's main entrance. Please use only these areas.

Smoking is not allowed indoors. You may only smoke on the terraces of the first floor rooms and in the designated areas next to the pool.

Smoking is not allowed indoors. You may only smoke on the terraces of the first floor rooms and in the designated areas of the pool zone.

At Sir Anthony, we only have smoking rooms on the ground floor. All other rooms are non-smoking.

The Windsor restaurant, the terrace and the pool area are also smoke-free spaces, in line with Spanish law (Ley 42/2010, amending Ley 28/2005 on health measures against smoking) and the hotel's policy to ensure the comfort and wellbeing of all our guests.

If you'd like to stay in a smoking room, we recommend requesting it when you book, as it's subject to availability.

The hotel is a non-smoking space in the indoor areas. There are designated smoking areas, but remember that smoking is not allowed in the rooms or on their balconies.

No. The service only runs to and from Tenerife South Airport (TFS).

If the passport does not meet the minimum validity requirements, the airline could deny boarding. It is advisable to check your documents before travelling and renew them if necessary.

One piece of hand luggage and one checked suitcase per passenger. If you are bringing a second checked suitcase, tell us when you book. Bikes, golf clubs, pushchairs and any other special luggage must be requested when you book the shuttle and depend on space. If you don't let us know in advance, it may be refused if there is no room in the vehicle. If you tell us in advance and there is any problem, we will let you know; if we say nothing, it travels with you. Luggage with batteries that cannot be removed, such as some electric bikes, is not allowed.

It's an adults-only hotel, from 16 years old. The person responsible for check-in must be of legal age (18+).

The person responsible for check-in must be of legal age. For minors or young groups, please confirm the policy and the required documentation with us before booking.

The minimum age to register is 18. Under-18s must stay accompanied by an adult or, failing that, present an authorisation signed by their parent or legal guardian.

Proof of relationship: accompanying adults who are not the parents must prove the relationship or carry an express authorisation signed by the legal guardians.

The minimum age to register is 18. Under-18s must stay accompanied by an adult or, failing that, present an authorisation signed by their parent or legal guardian.

The person checking in and making the booking must be over 18. Minors can stay as long as they are accompanied by a responsible adult. In exceptional cases of unaccompanied minors, you'll need to contact the hotel in advance to assess the situation and the documentation required.

The person who holds the booking and does the check-in must be over 18 and present a valid ID document. Minors must stay accompanied by an adult. If they are not travelling with their father, mother or legal guardian, an authorisation signed by the legal guardian will be required, together with any documentation the hotel may request.

Send your application through our job portal. You can submit your CV there.

Yes, if the wheelchair is foldable or can be taken apart and you can get on the bus or minibus on your own. The shuttle has no adapted vehicles; if you need one, you'll have to book a separate specific service.

We're sorry about that. Write to us with the dates of your stay, the room number and a description of the item, and we will check with the housekeeping department and the lost property record. If it turns up, we will tell you how to get it back.

If you've forgotten something during your stay, write to us with the dates of your stay, your room number and a description of the item so we can check whether it's turned up.

If we find it, we can keep it until your next stay at the hotel. If you prefer, a relative or an authorised person can also collect it. And if you'd like it sent by courier, we recommend a delivery company, though arranging and paying for the shipment is up to you.

Sorry about that. Write to us with the dates of your stay, the room number and a description of the item, and we will check with our housekeeping team. We keep lost property for a maximum of one month from your departure. You can collect it in person, or a relative or authorised person can do so; if you prefer it sent by courier, you will need to arrange and pay for the shipment yourself (UPS, DHL or similar) and send us the tracking number so we can hand it over.

Sorry about that. Write to us with the dates of your stay, the room number and a description of the item, and we will check with our housekeeping team. We keep lost property for a maximum of one month from your departure. You can collect it in person, or a relative or authorised person can do so; if you prefer it sent by courier, you will need to arrange and pay for the shipment yourself (UPS, DHL or similar) and send us the tracking number so we can hand it over.

If you think you've left an item behind during your stay, please contact us as soon as possible with your name, the dates of your stay, the room number and a detailed description of the item.

If the item is found, we'll keep it safe at the hotel. Collection or shipping must be arranged by the guest, covering the costs and dealing directly with the courier of your choice. Our team will hand the item over to the designated carrier.

We're sorry about that. Write to us with the dates of your stay, the room number and a description of the item, and we'll check with our housekeeping team. Once we've confirmed we've found it, we'll quote you the shipping with Correos so you can pay for it and arrange the process.

Write to the Contact Center at contactcenter@springhoteles.com or call +34 822 249 355. Include the hotel, the dates of your stay and your booking number, and we will reply as soon as we can.

You can also use each hotel's contact form:

• Cleopatra Palace contact and location
• Mediterranean Palace contact and location
• Sir Anthony contact and location

Yes. Children under 2 must be included in the shuttle booking. They travel on an adult's lap: they do not take a seat, do not count as an extra place and are not charged.

The shuttle does not carry baby seats, and booster seats are not required. If you travel with a pushchair, tell us when you book: it counts towards the vehicle capacity.

The maximum capacity is 3 people per room. We don't have connecting rooms. If you need adjoining or nearby rooms, let us know so we can take it into account when allocating, although unfortunately we can't guarantee it.

Double rooms normally take up to 3 people and suites up to 4. Connecting or nearby rooms must be requested and are not guaranteed without confirmation; you can request them through Hotelverse.

Standard double rooms usually take 2 adults and 1 child, and family rooms up to 4 adults and 2 children, depending on the category. Connecting or adjoining rooms are limited and must be requested; you can also book them through Hotelverse. We cannot guarantee them without prior confirmation. They are on the first, second and third floors.

We have consecutive rooms in certain categories. If you'd like this type of accommodation, we recommend requesting it when you book. Allocation is subject to availability and will only be guaranteed once the hotel expressly confirms it.

If you're travelling as a family or group, our team will be happy to advise you on the most suitable accommodation option for your stay.

The maximum occupancy of our rooms is 3 people, depending on the category booked. The hotel does not have connecting rooms. However, if you'd like to stay near another room, you can let us know when booking or contact the hotel before your arrival. We'll make a note and try to allocate nearby rooms, always subject to availability.

UP! rooms and UP! Suites include exclusive access to the UP! Terrace, with the best views over the sea, the bay of Los Cristianos and La Gomera. Up there you can relax in the infinity pool, the glass pool or the jacuzzi, with a guaranteed sun lounger and a wide choice of premium snacks and drinks.

Bookings of 7 nights or more also include a dining experience at the Jarea restaurant (lunch or dinner), a thermal circuit at the spa and a 25-minute massage.

UP! is our exclusive experience for over-18s, designed for those looking for a more relaxed atmosphere and premium services. It includes access to the UP! Terrace, where you can enjoy an infinity pool, jacuzzis, a solarium and the UP! Lounge with drinks and dining service, plus exclusive programming at certain times. It also includes the use of pool towels and other benefits depending on your board basis and length of stay. You can find all the details and conditions on our Web App.

The UP! service is adults only and includes access to the rooftop, with its infinity pool and jacuzzis, plus drinks and snacks: soft drinks, cava, beer, cocktails and spirits. Access to the UP! Terrace is included with every UP! room. If you have booked another room type, ask at reception about availability and price.

Yes. The Dual Family Suite is made up of two double rooms connected by an inner door, each with its own bathroom. The connection is part of the room: it is not a request subject to availability. It sleeps 2 adults and 2 children up to 12 years old.

You can request items such as a kettle, hangers, extra pillows or an iron. They are subject to stock and, in some cases, to a supplement; we will tell you what your room already includes and what counts as an extra request.

You can request items such as a kettle, hangers, extra pillows or an iron. They are subject to stock and, in some cases, to a supplement; we will tell you what your room already includes and what counts as an extra request.

Yes. All our rooms have a kettle and hangers.

If you need additional equipment during your stay, such as different types of pillows, our team will be happy to help, always subject to availability.

In addition, if you need other items that aren't part of the hotel's usual equipment, such as wheelchairs, mobility scooters, prams or other technical aids, we can help you arrange them through external partner companies. These services are subject to availability and may involve an additional cost.

All our rooms have a kettle. If you need additional hangers, pillows or other items, you can request them at reception and our housekeeping team will bring them to your room, always subject to availability.

Our housekeeping team cleans the rooms from 8am to 3:30pm. If you'd like your room cleaned at a particular time, let us know at reception or via the Web App chat.

Write to us at contactcenter@springhoteles.com for any question, change or issue related to the shuttle.

Yes, all our rooms have air conditioning. For it to work properly, keep the terrace door closed.

Yes, all rooms have air conditioning, but it stops working if the balcony door is open.

Yes, all rooms have air conditioning, but it stops working if the balcony or terrace door is open.

Choose a hotel pick-up at least 3 hours before your flight is due to depart. That way you reach Tenerife South Airport (TFS) with time to spare, even if traffic slows the route down.

The minibar cabinet is empty, so you can use it as you like during your stay.

If you would rather have it stocked, we offer several drinks packs. You will find the options in our Hello Spring Hotels app, and we can also tell you about them at reception.

All our rooms have an open, empty minibar that you can use as you like. We also have various drinks packs that you can book through the hotel app.

Yes, the pool towel service is free. On arrival you will receive vouchers that you can exchange for a towel in the pool area, every day from 10:00 am to 5:00 pm. You can swap it for a clean one once a day. When you leave, you must return the vouchers at reception; otherwise a charge applies for each towel not returned. If you forgot to exchange the voucher for the towel, hand the towel in at reception to avoid the charge.

If the Sierra & González team finds it, they keep it at their offices. It is not taken to the hotel or sent on a later shuttle, so you have to collect it in person at Sierra & González S.A., Prolongación Nuestra Señora del Rosario, s/n – Oroteanda, 38632 San Miguel de Abona.

Before you go, write to us at contactcenter@springhoteles.com and we will check whether it has been found.

The detergent and the wash additives are fragrance-free. The fabric softener does contain fragrance and declares three allergens: Hexyl cinnamal, Coumarin and Alpha-isomethyl ionone.

These are the five products, all made by Ecolab for professional use. Not every product is used in every wash, but any of them may have been used on the linen in your room:

• OxyGuard Emulsion, main detergent. Odourless. Non-ionic surfactants, phosphonates, polycarboxylates and optical brighteners. Data sheet (PDF, in Spanish)
• Turbo Break, wash booster. Odourless. Sodium hydroxide. Data sheet (PDF, in Spanish)
• OxyGuard Bright Alpha E, wash additive. Odourless. Preservative: 2-phenoxyethanol. Data sheet (PDF, in Spanish)
• OxyGuard Bright Beta E, oxygen bleach. Vinegar-like smell, no fragrance. Hydrogen peroxide and peracetic acid. Data sheet (PDF, in Spanish)
• Ecobrite Neutrasoft, fabric softener. Fragranced. Cationic and non-ionic surfactants, perfume and the three allergens above. Data sheet (PDF, in Spanish)

The safety data sheets are in Spanish and written for staff who handle the concentrated product: their warnings (corrosive, irritant) refer to the undiluted product, not to the washed linen.

If you are allergic to fragrances, write to us before you arrive with your booking number and we will look into it with our housekeeping team.

Yes. Although the official check-out time is 12:00 noon, you can use the hotel facilities until your departure.

Yes, we recommend booking, especially for dinner and for Canarian Soul Night on Wednesdays. You can do it online at any time from the restaurant page, or ask at reception when you arrive. If you are staying with us, tell us the day and time and we will have it ready.

All our rooms have a tea and coffee service. If you would like it replenished daily, there is a supplement per day; ask at reception for the amount. It is included in UP! category rooms.

The maximum occupancy of the rooms is 4 people: up to 2 adults and 2 children, or a maximum of 3 adults. If you have any questions about your booking, we'll be glad to help.

Yes. Through our Web App, in the «Requests» section, you can ask for various items for your room, such as extra pillows, blankets, toilet paper, soap and other things available during your stay.

A kettle and an iron with ironing board are available to hire; ask at reception for the amount.

Yes, we have several courtesy rooms in our SPA, equipped with everything you need to change or shower before leaving the hotel. To use them, go to our SPA before 5pm (Monday to Saturday). On Sundays you should ask for the key at the hotel reception. If you need the courtesy room later than that, you can use the showers in the toilets opposite the gym, letting reception know beforehand. Both options are without prior booking and free of charge.

On the Windsor page, in the food and drink section. The menus are there as PDFs, with a QR code so you can open them on your phone. We update them whenever they change, so what you see published is what you will find at the table.

For all guests who arrive after the restaurant closes, we prepare a cold dinner, provided the booking is half board.

Our Canarian evening at Windsor, every Wednesday. Island cooking read in a contemporary key, with local produce and live music. It is the restaurant's only themed dinner and it tends to fill up, so it is worth booking ahead.

All our pools are heated during the winter season, including the children's pool with slides. The water temperature is usually kept between 24°C and 27°C, to ensure a comfortable experience for all guests.

However, depending on the weather conditions, the temperature may be adjusted slightly to suit the outdoor climate and maintain maximum comfort.

Right next to reception we have a luggage store where you can leave your luggage until departure.

Yes, you can settle your extras bill at any time at reception. Cash payment is only allowed at the hotel reception. In the bars and restaurants, consumption is charged to your room, and you pay whenever you like at reception before departure.

Yes, we have connecting rooms on floors 1 and 2. There are very few of them, so we recommend contacting us as far in advance as possible to arrange your request, always subject to availability.

All our rooms have a safe. There is a daily charge for using it; ask at reception for the price.

It is included at no extra cost with bookings of 7 nights or more made directly on our website, and in all UP! rooms, whether you booked with us or through a travel agent.

The safe is available for a daily supplement; ask at reception for the amount and to collect the activation card.

If you are on All Inclusive or staying in a Fresh Pool View, UP! Room or Ocean Terrace room, this service is included and you can request the card at reception at no extra cost.

Using the safe has a supplement depending on the room type booked. To activate it, you first need to collect the activator at reception.

It is served at Windsor and combines two things: a carefully put together buffet and a menu of hot dishes cooked to order. You can sit indoors or on the garden terrace, by the pool. It is included in every board plan, starting with bed and breakfast.

Yes. Windsor hosts both intimate celebrations and larger gatherings, and our team takes care of the arrangements: the space, the menu and the set-up. Write to us with what you have in mind and how many of you there will be, and we will suggest the format that fits best.

Yes, you can access the UP! Terrace by paying the corresponding supplement, which depends on the room type booked and the dates. To request availability and prices, contact our reception or our Customer Service (subject to availability).

Swimwear and sports bras aren't allowed.

Gentlemen may wear Bermuda-style shorts. Swimwear and sports shorts are not allowed.

Yes. In the wardrobe in your room you will find a bag and the price list for the service, with a choice of washing or washing and ironing.

Fill the bag and leave it on the bed: our housekeeping team will collect it when they service the room. If your room has already been made up, dial 9 from the phone and we will come up for it.

We can also send your clothes to an external dry cleaner. In that case, please check the turnaround time with us first.

Yes. In your room wardrobe you'll find a laundry bag and a form with the garments and their prices. Just put your clothes in the bag and leave it on the bed for our housekeeping team to collect. The usual turnaround is 24 to 72 hours.

Yes. In the wardrobe in your room you'll find a list with the laundry prices. You can put your clothes in the bag your chambermaid or reception will have provided and leave it on the bed.

Yes. The official breakfast time in our Las Vistas buffet restaurant is from 7:30am to 10am, but from 5am you can have tea, coffee, juice, fruit and pastries in the restaurant. Before going in, contact reception.

The doors stay closed from 1am to 6am for security reasons, but you can always get in with your room wristband.

No. The pool and all the facilities are reserved for hotel guests only.

No. The pool is reserved for hotel guests only.

Yes. You can book a private transfer between Tenerife South Airport (TFS) and Sir Anthony when you reserve on our official website or through our contact center: contactcenter@springhoteles.com.

Yes. If you have half board and haven't checked in before 9:30pm, the hotel, as a courtesy, prepares a cold dinner for you. On arrival, reception will tell you where you can have it.

No, it is not possible to swap dinner for lunch: half board includes breakfast and a buffet dinner, both served in our Las Vistas buffet restaurant. For lunch you have two options in the pool area, both at an additional cost: the Aguaviva snack bar and the Jarea à la carte restaurant.

You can use the pool even outside the lifeguard's hours, but in that case it's at your own risk. It can never be used at night.

You can use the pool even outside the lifeguard's service hours, but in that case it will be at your own risk. In any case, it's not possible to use it at night.

No, the rooms don't have heating. Even so, thanks to Tenerife's mild year-round climate, the temperature is usually pleasant. If you need an extra blanket during your stay, you can request one on our Web App, in the “Requests” section, or at reception.

Unfortunately there is no heating in the rooms.

Yes, cash can be used at the hotel reception, provided the amount does not exceed €1,000 for residents in Spain and €10,000 for non-residents in Spain.

* Prices are indicative and may vary. Please check the current amount at reception.

No. Drinks consumed in the restaurant must be ordered directly from the restaurant staff, so you can't bring in drinks served at other bars in the hotel. Likewise, drinks from the restaurant can't be taken to other areas of the hotel.

No, this isn't possible: in the restaurant you can only have the drinks ordered there.

You can charge your bar and restaurant consumption to your room account and pay it conveniently at reception at the end of your stay. Please note that cash isn't accepted at the bars and restaurant. If you prefer, you can also pay by card at the points of sale.

You can charge all drinks to your room account and pay for them at the end of your stay at reception. Cash payment is not allowed at the bars and the restaurant.

Yes, you can invite family or friends to have lunch or dinner at the hotel. Please let us know beforehand at reception, where they'll tell you the availability, conditions and prices.

Yes, it's possible by letting reception know in advance, and they'll inform you of the prices.

By letting reception know the night before, you can enter the restaurant from 7am, where you'll find coffee, tea and a small selection of pastries.

The public bus transport company in Tenerife is called TITSA. You can find information on routes and timetables at titsa.com.

Yes. Half board includes breakfast and dinner. You can swap dinner for lunch, always asking at reception in advance.

There is a supplement per person for this change, with a reduced price for children aged 2 to 12. Ask at reception for the amount.

Unfortunately it's not possible, as the buffet restaurant does not open at midday.

Yes, there's one nearby, but you don't need to go there: reception can call you a taxi whenever you need one.

You can book excursions directly at the hotel, through the reception or Customer Experience team, who'll be delighted to advise you and help you choose the option that best suits what you're after.

You can book excursions at reception and with our Customer Experience team.

In the hotel building, turning left as you leave, is the nearest pharmacy. Right next to it there's a private medical centre that sees patients by appointment. If necessary, we can contact another private centre that would visit you in your own room; as it's a private service, payment is made directly to the doctor. The nearest hospital is a 5-minute drive away (Hospiten Sur).

To book your dinner at the Jarea, contact our Customer Service team or reception, who will give you availability and prices.

Yes, the sunbeds and parasols in the pool areas are free for all our guests.

They cannot be reserved. Our staff clears belongings from any sunbed that has not been occupied by 10:00 am.

If you are staying in an UP! room or UP! Suite, you have a guaranteed sun lounger on the UP! Terrace.

Yes. The lifeguard service is available every day from 10:00 am to 6:00 pm. If you have any questions about using the pools, just ask at reception.

Yes. Room service is available every day from 7:30 am to midnight.

To order, dial 9 from the phone in your room and reception will take your order. You will find the full menu in our app, hello Spring Hotels.

No. The facilities are for the exclusive use of guests staying at the hotel where they made their booking. However, you can visit the bars of our other hotels to enjoy the shows and live music; consumption is paid directly at the venue by card.

Yes. All our rooms have an empty minibar, so you can use it freely during your stay and keep your own drinks or food cold.

Yes. One of our two main pools is heated in winter, and the water stays between 20 and 25 °C. The outdoor spa pool, with water jets and hydromassage beds, is kept at around 27 °C. If you prefer warmer water, the indoor spa has a heated pool, at an extra cost and with prior booking.

Yes. The main pools have a hydraulic lift to help you get in and out of the water if you have reduced mobility, and the outdoor spa pool has step-free access. If you will need it, let us know when you book.

Yes. The hairdresser is in the hotel shopping arcade, on the first floor, and opens Tuesday to Saturday by appointment, which you need to book at the salon itself.

Yes, every evening. From 6:00 pm to 8:00 pm a pianist plays, from 8:30 pm to 9:30 pm there is live music and the show starts at 9:30 pm. You will find the full up-to-date programme in our app.

Times may change on some days because of special events.

The Salón Teide has no fixed closing date: it depends on the weather and on how the hotel is running.

The UP! Terrace is open from 10:00 am to 7:00 pm in winter and from 10:00 am to 8:00 pm in summer. Snacks and drinks are served from 10:00 am to 6:00 pm all year round.

Air conditioning is in the rooms: every single one has it. Inside the hotel, the Jarea restaurant, the gym and the Re-Lab and Fasnia meeting rooms have air conditioning too. The lobby and reception do not. Life at the Arona Gran happens mostly outdoors: the two pools and their 2,777 m² of sun terrace, the UP! Terrace and the Aguaviva bar are open-air spaces facing the sea, so there is no air conditioning there either. One thing worth clearing up: when we say a pool is heated, we mean the water temperature, between 27 ºC and 30 ºC, not air conditioning.

No, drinks are not included, except for guests on All Inclusive.

Drinks are charged separately, both on half board and on full board.

At the Mediterranean Palace and the Cleopatra Palace, the beds can be double or twin, configurable on request according to preference. At the Sir Anthony, all rooms have a King-size bed (there are no twin beds in this hotel).

Spa access is allowed from age 16, although one day a week parents can attend with their children.

Spa access is allowed from age 16, although one day a week parents can attend with their children.

Spa access is allowed from age 16, although one day a week parents can attend with their children.

Yes, you can choose between lunch or dinner, whichever suits you best.

Yes, you can choose between lunch or dinner, whichever suits you best.

Yes, you can enjoy the facilities before your check-in and after your check-out. We also have a luggage store to keep your baggage.

Yes, all our rooms have a walk-in shower and do not have a bidet.

Yes, except for some premium drinks such as black-label spirits or grand reserve wines.

Yes, we have daily activities for adults, with a programme that changes weekly.