Adults only at Arona Gran Hotel

Check-in is from 3:00 pm. If you arrive earlier and your room is already free and clean, you can go up as soon as you have registered.

Check-out is at 12:00 noon. We can offer you a late check-out for a supplement (subject to availability). We can only confirm it on the day you leave: ask at reception from 9:00 am.

Yes: if your booking meets your hotel's conditions, you can book the shuttle for free. It always has to be a booking made on our official website or through our contact center, for 7 nights or more, arriving at or leaving from Tenerife South Airport (TFS).

• Arona Gran Hotel, Hotel Bitácora and Hotel Vulcano: for now, both Hotel only and Flight + Hotel bookings.
• Mediterranean Palace and Cleopatra Palace: Flight + Hotel bookings only, from 5 October 2026.

In every case you have to book it in advance and receive the confirmation by email.

Yes, wifi is free throughout the hotel, both in the rooms and in the communal areas. Log in and register in our Hello Spring app to connect to our Hello Spring Hotels network, access all the hotel information, manage your booking and send us any request during your stay.

It's the most economical option. The package already includes the direct booking discount plus an additional discount for booking flight and hotel together, and it saves you time by cutting out intermediaries. If you have already booked hotel only and don't have your flights yet, you can rebook as a package and the hotel price will work out lower.

The flight + hotel product does not allow you to book several rooms in a single transaction, nor more than 3 adults per booking. If you need more than one room, make a separate booking for each one according to its occupancy. We recommend choosing the same hotel and the same flights (same airline and times) for all bookings so that all passengers travel together.

No. The shuttle has to be booked in advance and confirmed by email. You cannot just turn up at the airport or at the hotel pick-up point without a confirmed shuttle booking.

We're on the seafront in Los Cristianos, at Avenida Juan Carlos I, no. 38. Tenerife South airport (TFS) is 17 km away, about 20 minutes by car, and Tenerife North (TFN) is 80 km away, around an hour. You can get here by taxi, bus or hire car.

How to get there:From the South airport (TFS)From the North airport (TFN)

Seats and extras cannot yet be selected during the booking process. Once the package is complete, go to the airline's website with your flight booking reference and your email to add seats, meals, special assistance or luggage. If you don't choose a seat, one will be assigned to you at random at check-in. For any queries about the flights, you can email booking@maarlab.com.

No, the hotel does not have parking. There is free street parking available in the streets near the hotel.

No. Even if your booking meets the conditions for the free service, you have to book the shuttle in advance and receive its confirmation by email.

Baggage is added via the drop-down menu during booking and increases the deposit payable. If you didn't include it when booking, email booking@maarlab.com to add it for the corresponding cost.

Yes, it's an adults-only hotel (16+).

Arona Gran Hotel, Hotel Bitácora, Hotel Vulcano, Mediterranean Palace and Cleopatra Palace.

Yes. Flight check-in is the passenger's responsibility and you must do it directly on the airline's website or app within the deadlines set by each carrier. Doing it on time avoids problems, especially with airlines such as Ryanair or easyJet.

No. The free shuttle is only for bookings made on our official website or through our contact center. Bookings made through agencies, tour operators or other booking websites do not include it.

You can choose between bed and breakfast or half board. Half board includes breakfast and a buffet dinner; drinks are not included. This hotel does not offer all-inclusive.

On the hotel side we can change the accompanying guest's name. On the flight side you must contact the airline directly (for example easyJet or Ryanair) to change the name or split the booking into two references. If you need help, email us at booking@maarlab.com.

No. It is a shared bus or minibus with other Spring Hotels guests, operated by the company Sierra & González. It leaves at fixed times, every hour, and is not an on-demand service.

The hotel has two main pools on the level 0 solarium, one of them heated all year round, with a jacuzzi right beside them.

The UP! area adds an infinity pool, a glass pool and a jacuzzi, with access reserved for UP! rooms and UP! Suites.

Yes. Our flight agents handle the change. Please bear in mind that we work with dynamic pricing and that airline fares and penalties can vary. If you change the flights yourself, they may not be reflected in your Spring personal area, although you will have the airline's confirmation email.

Yes. We have the Thalasso Spa, with a thermal circuit and wellness and beauty treatments, open Monday to Saturday from 10:00 am to 6:00 pm. Access is chargeable; ask about prices and book your treatments at the spa reception.

The gym is free for our guests and opens every day from 7:00 am to 10:00 pm; remember to bring your room key or card to get in. From Monday to Friday, between 10:00 am and 6:00 pm, there is also a professional trainer on hand.

Through Manage booking. You'll find the link in your booking confirmation email. There you choose your journey and enter your flight number, how many passengers are travelling and any special luggage or other needs.

If you book Flight + Hotel at Mediterranean Palace or Cleopatra Palace, from 5 October 2026 you can also add it during checkout.

Yes. Arona Gran Hotel is right on the seafront, so the vast majority of our rooms have sea views, although in some the view is partial.

The terraces of the UP! rooms and UP! Suites, on the upper floors, have the best panoramic views. Sea view rooms face the ocean directly, while side sea view rooms have a partial outlook.

At the latest, 2 calendar days before your stay begins. For example: if your stay starts on Friday the 10th, book it by Wednesday the 8th at the latest.

If there are fewer than 2 days left, write to us at contactcenter@springhoteles.com. We'll try, but it depends on availability and we can't guarantee it.

If the airline changes or cancels your flight, email the Maarlab team at booking@maarlab.com so we can review your case and help you deal with the issue.

Yes. You can book just your arrival, just your departure or both journeys. They are independent, so you can change or cancel one without touching the other.

At the Arona Gran Hotel you will find the Las Vistas buffet restaurant, serving breakfast and dinner; the Jarea à la carte restaurant, open for lunch and, two evenings a week, for dinner with a set menu; and the Aguaviva snack bar, with service at the bar or on the terrace.

Check the menus and opening times of all of them on our Arona Gran Hotel gastronomy page.

Both the hotel and the flights work with dynamic pricing, which changes according to demand and dates, so they are not always comparable from one year to the next. Booking in advance usually secures the best price and availability.

Pets are not allowed, except for assistance dogs.

When booking you pay a deposit (non-refundable) and the rest on arrival at the hotel. We operate cashless. At check-in you will need to present a valid ID document and the original card used to make the booking.

Every hour, with the same timetable all year round:

• Tenerife South Airport (TFS) to hotel: it leaves on the hour, from 9am to 9pm.
• Hotel to Tenerife South Airport (TFS): each hotel has its own pick-up minute. Cleopatra Palace and Mediterranean Palace share a stop next to Hard Rock Cafe Tenerife at :50 (7:50am to 7:50pm); Hotel Bitácora on the hour (8am to 8pm); Hotel Vulcano at :05 (8:05am to 8:05pm); and Arona Gran Hotel at :15 (8:15am to 8:15pm). The shuttle reaches Tenerife South Airport (TFS) at half past the hour.

Traffic may shift the times by a few minutes.

Congratulations! Let us know in advance with your booking reference, the date and the reason for the celebration. We can help you arrange details such as a cake, flowers or a bottle of champagne or cava. Write to us at arona@springhoteles.com.

No. Your name will be on the service list. When you land at Tenerife South Airport (TFS), go to the Sierra & González desks 7 and 8 in the arrivals area and they will show you to your shuttle.

The package deposit is non-refundable. Cancelling the hotel part is free of charge, but the flights are governed by the airline's conditions (they can usually be amended for a penalty, depending on the fare). If you can't travel, it's usually best to reschedule the dates so as not to lose the deposit: let us know alternative dates and we'll check availability and any penalty.

Yes, subject to availability. Write to arona@springhoteles.com with your booking number and the dates of your stay and we will send you the upgrade options and their price. To confirm the upgrade, the corresponding amount must be prepaid.

• Arona Gran Hotel, Hotel Bitácora and Hotel Vulcano: at hotel reception.
• Cleopatra Palace and Mediterranean Palace: at the shared stop next to Hard Rock Cafe Tenerife.

Be there 10 minutes early. The shuttle keeps to its timetable and cannot wait.

You can let us know your preferences when booking or by writing to us with your booking reference and dates, and we'll take them into account subject to availability.

Yes. Adding the flights brings the final price down and saves you time. Email us at contactcenter@springhoteles.com or call us on +34 922 795 778 with your booking reference.

At the shared stop next to Hard Rock Cafe Tenerife, at :50 past each hour (7:50am to 7:50pm). Both hotels use the same stop. Open it in Google Maps. If it has to move temporarily because of traffic or a road closure, we will let you know by email and update this page.

Our rooms have two single beds. If you prefer a double bed, write to us at arona@springhoteles.com and our housekeeping team will prepare it for you, subject to availability.

Only our UP! Suites have a double bed, measuring 200 x 200 cm.

British citizens must travel with a valid passport and meet the entry requirements set by the Spanish authorities and the Schengen area.

You'll need to wait for the next available shuttle. It runs on a fixed hourly timetable and is not an individual private transfer.

Check-in is from 3:00 pm and check-out until 12:00 noon. We can offer early check-in or late check-out subject to availability, sometimes for a charge. Late check-out cannot be confirmed until the day you leave: ask at reception from 9:00 am. If your return flight leaves in the afternoon or evening, ask us about the courtesy room for a shower or to get changed.

No. UK citizens must travel with a valid passport.

• If it's delayed: when you land, go to desks 7 and 8. You'll be moved to a later shuttle at no extra cost, subject to availability.
• If it's cancelled and you arrive the next day: go to the Sierra & González desks 7 and 8 as well and ask for a seat on the next available shuttle.
• If you arrive outside the shuttle's hours (it leaves Tenerife South Airport (TFS) from 9am to 9pm): you cannot use it. There is no alternative service and we do not cover taxis or private transfers.

Yes, in all the room types available on our website it's possible to add an extra bed for a third person. The extra bed measures 90 cm wide × 190 cm long.

Update it through Manage booking, using the link in your booking confirmation email. If there are fewer than 2 calendar days left before your stay, ask at reception or write to us: we take care of it. Beyond that deadline it depends on availability, so do not count on it until we confirm it. Write to us at contactcenter@springhoteles.com.

No. For tourist trips of up to 90 days within a 180-day period, British citizens do not need a visa, provided they meet the entry requirements in force.

Yes. Let us know in advance, giving your booking reference, the dates of your stay and the type of allergy, intolerance or diet you need (coeliac, lactose-free, vegetarian, vegan, diabetic, etc.), so that our kitchen can take it into account. In any case, on arrival at the restaurant please introduce yourself to the maître, who will show you the buffet and how it works. We cannot guarantee the complete absence of traces, as it's a buffet service.

No. Spring Hotels does not refund taxis you take on your own, whether because you missed the shuttle or in situations outside the service conditions.

The passport must have been issued less than 10 years ago and have a minimum validity of 3 months from the intended date of departure from the Schengen area.

No. The service only runs to and from Tenerife South Airport (TFS).

Yes. We have 8 adapted rooms on the first floor, close to reception, with pool views and adapted access. Tell us about your mobility needs when booking so we can confirm availability.

The hotel's communal areas are accessible. The main pools do not have a hoist; the outdoor spa does have one, and so does the indoor spa, which is chargeable.

If the passport does not meet the minimum validity requirements, the airline could deny boarding. It is advisable to check your documents before travelling and renew them if necessary.

The hotel is a smoke-free space: smoking is not allowed in the indoor communal areas, in the rooms or on their terraces. There are designated smoking areas on the solarium and at the hotel's main entrance.

One piece of hand luggage and one checked suitcase per passenger. If you are bringing a second checked suitcase, tell us when you book. Bikes, golf clubs, pushchairs and any other special luggage must be requested when you book the shuttle and depend on space. If you don't let us know in advance, it may be refused if there is no room in the vehicle. If you tell us in advance and there is any problem, we will let you know; if we say nothing, it travels with you. Luggage with batteries that cannot be removed, such as some electric bikes, is not allowed.

Yes, if the wheelchair is foldable or can be taken apart and you can get on the bus or minibus on your own. The shuttle has no adapted vehicles; if you need one, you'll have to book a separate specific service.

It's an adults-only hotel, from 16 years old. The person responsible for check-in must be of legal age (18+).

Yes. Children under 2 must be included in the shuttle booking. They travel on an adult's lap: they do not take a seat, do not count as an extra place and are not charged.

The shuttle does not carry baby seats, and booster seats are not required. If you travel with a pushchair, tell us when you book: it counts towards the vehicle capacity.

We're sorry about that. Write to us with the dates of your stay, the room number and a description of the item, and we will check with the housekeeping department and the lost property record. If it turns up, we will tell you how to get it back.

UP! rooms and UP! Suites include exclusive access to the UP! Terrace, with the best views over the sea, the bay of Los Cristianos and La Gomera. Up there you can relax in the infinity pool, the glass pool or the jacuzzi, with a guaranteed sun lounger and a wide choice of premium snacks and drinks.

Bookings of 7 nights or more also include a dining experience at the Jarea restaurant (lunch or dinner), a thermal circuit at the spa and a 25-minute massage.

Write to us at contactcenter@springhoteles.com for any question, change or issue related to the shuttle.

Choose a hotel pick-up at least 3 hours before your flight is due to depart. That way you reach Tenerife South Airport (TFS) with time to spare, even if traffic slows the route down.

The maximum capacity is 3 people per room. We don't have connecting rooms. If you need adjoining or nearby rooms, let us know so we can take it into account when allocating, although unfortunately we can't guarantee it.

Yes, the pool towel service is free. On arrival you will receive vouchers that you can exchange for a towel in the pool area, every day from 10:00 am to 5:00 pm. You can swap it for a clean one once a day. When you leave, you must return the vouchers at reception; otherwise a charge applies for each towel not returned. If you forgot to exchange the voucher for the towel, hand the towel in at reception to avoid the charge.

If the Sierra & González team finds it, they keep it at their offices. It is not taken to the hotel or sent on a later shuttle, so you have to collect it in person at Sierra & González S.A., Prolongación Nuestra Señora del Rosario, s/n – Oroteanda, 38632 San Miguel de Abona.

Before you go, write to us at contactcenter@springhoteles.com and we will check whether it has been found.

Yes. Although the official check-out time is 12:00 noon, you can use the hotel facilities until your departure.

Yes, we have several courtesy rooms in our SPA, equipped with everything you need to change or shower before leaving the hotel. To use them, go to our SPA before 5pm (Monday to Saturday). On Sundays you should ask for the key at the hotel reception. If you need the courtesy room later than that, you can use the showers in the toilets opposite the gym, letting reception know beforehand. Both options are without prior booking and free of charge.

Right next to reception we have a luggage store where you can leave your luggage until departure.

Yes, you can settle your extras bill at any time at reception. Cash payment is only allowed at the hotel reception. In the bars and restaurants, consumption is charged to your room, and you pay whenever you like at reception before departure.

Yes, you can access the UP! Terrace by paying the corresponding supplement, which depends on the room type booked and the dates. To request availability and prices, contact our reception or our Customer Service (subject to availability).

Yes. The official breakfast time in our Las Vistas buffet restaurant is from 7:30am to 10am, but from 5am you can have tea, coffee, juice, fruit and pastries in the restaurant. Before going in, contact reception.

Yes. If you have half board and haven't checked in before 9:30pm, the hotel, as a courtesy, prepares a cold dinner for you. On arrival, reception will tell you where you can have it.

No, it is not possible to swap dinner for lunch: half board includes breakfast and a buffet dinner, both served in our Las Vistas buffet restaurant. For lunch you have two options in the pool area, both at an additional cost: the Aguaviva snack bar and the Jarea à la carte restaurant.

Yes, cash can be used at the hotel reception, provided the amount does not exceed €1,000 for residents in Spain and €10,000 for non-residents in Spain.

* Prices are indicative and may vary. Please check the current amount at reception.

The public bus transport company in Tenerife is called TITSA. You can find information on routes and timetables at titsa.com.

Yes, there's one nearby, but you don't need to go there: reception can call you a taxi whenever you need one.

In the hotel building, turning left as you leave, is the nearest pharmacy. Right next to it there's a private medical centre that sees patients by appointment. If necessary, we can contact another private centre that would visit you in your own room; as it's a private service, payment is made directly to the doctor. The nearest hospital is a 5-minute drive away (Hospiten Sur).

To book your dinner at the Jarea, contact our Customer Service team or reception, who will give you availability and prices.

Yes, the sunbeds and parasols in the pool areas are free for all our guests.

They cannot be reserved. Our staff clears belongings from any sunbed that has not been occupied by 10:00 am.

If you are staying in an UP! room or UP! Suite, you have a guaranteed sun lounger on the UP! Terrace.

Yes. The lifeguard service is available every day from 10:00 am to 6:00 pm. If you have any questions about using the pools, just ask at reception.

Yes. Room service is available every day from 7:30 am to midnight.

To order, dial 9 from the phone in your room and reception will take your order. You will find the full menu in our app, hello Spring Hotels.

All our rooms have a safe. There is a daily charge for using it; ask at reception for the price.

It is included at no extra cost with bookings of 7 nights or more made directly on our website, and in all UP! rooms, whether you booked with us or through a travel agent.

The minibar cabinet is empty, so you can use it as you like during your stay.

If you would rather have it stocked, we offer several drinks packs. You will find the options in our Hello Spring Hotels app, and we can also tell you about them at reception.

Yes, all our rooms have air conditioning. For it to work properly, keep the terrace door closed.

Yes. In the wardrobe in your room you will find a bag and the price list for the service, with a choice of washing or washing and ironing.

Fill the bag and leave it on the bed: our housekeeping team will collect it when they service the room. If your room has already been made up, dial 9 from the phone and we will come up for it.

We can also send your clothes to an external dry cleaner. In that case, please check the turnaround time with us first.

Yes. The hairdresser is in the hotel shopping arcade, on the first floor, and opens Tuesday to Saturday by appointment, which you need to book at the salon itself.

Yes, every evening. From 6:00 pm to 8:00 pm a pianist plays, from 8:30 pm to 9:30 pm there is live music and the show starts at 9:30 pm. You will find the full up-to-date programme in our app.

Times may change on some days because of special events.

The Salón Teide has no fixed closing date: it depends on the weather and on how the hotel is running.

The UP! Terrace is open from 10:00 am to 7:00 pm in winter and from 10:00 am to 8:00 pm in summer. Snacks and drinks are served from 10:00 am to 6:00 pm all year round.

We accept Visa, Mastercard and American Express. You can also pay in cash at the hotel reception, within the limits set by law: residents in Spain can pay invoices of up to €1,000 in cash.

* Prices are indicative and may vary. Please check the current amount at reception.

Air conditioning is in the rooms: every single one has it. Inside the hotel, the Jarea restaurant, the gym and the Re-Lab and Fasnia meeting rooms have air conditioning too. The lobby and reception do not. Life at the Arona Gran happens mostly outdoors: the two pools and their 2,777 m² of sun terrace, the UP! Terrace and the Aguaviva bar are open-air spaces facing the sea, so there is no air conditioning there either. One thing worth clearing up: when we say a pool is heated, we mean the water temperature, between 27 ºC and 30 ºC, not air conditioning.